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Platincasino: Verification, complicated to annoying!!!

Topic created on 27th Oct. 2018 | Page: 1 of 1 | Answers: 4 | Views: 18,113
Anonym

Verification, complicated to annoying!!!

27th Oct. 2018, at 10:17 am CEST#1
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Registered at Platincasino, deposited 10€ via Paysafecard, took no bonus, played - won nothing.
Deposited another 10€ via PayPal, no bonus, played - won 100€.

Correct win, I let me but immediately pay out to paypal, so passport and a letterhead (proof of address) for Verification sent there - letter rejected.
Reason: Letter must be visible in full A4 size.

Letter in full size sent, was recognized - BUT: It is now missing a bank account statement with my address.
Why bank account statement, I want to use paypal....!?
Reason: Who pays with paysafecard may only make withdrawals to the bank.

On my objection that I deposited with paypal and won came 3 times the same answer:
"Who pays in with paysafecard may only make withdrawals to the bank, need account statement."

Well, what the heck, then just sent the statement but the sensitive data blacked out before taking pictures....
This was not recognized 2 times - once the IBAN was not visible, the other time the date.
The 3rd statement photo is now waiting for approval...
Meanwhile, 2 days have passed with a lot of time spent in the chat, with documents snap and upload.

Conclusion: In no other OC I had experienced such a circus!
Let's see how it turns out, but very likely I will not spend any more time at this store!







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Falko
Icon

Verification, complicated to annoying!!!

27th Oct. 2018, at 03:59 pm CEST#2
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Yes at Platincasino a really very difficult act the verification. I had verified myself there 3 weeks ago. ID front and back, PayPal Deposit and bank statement. This was all accepted and yet they were still not satisfied. They wanted to have an additional official letter from me. But I did not have a current one, it must not be older than 3 months. After writing back and forth several times in the Live Chat, they were satisfied and I could finally pay out. If you think about how much documentation I had already sent there and they wanted more, so in any other casino what required documents was not sooo strict with the Verification

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Theone87
Experienced

Verification, complicated to annoying!!!

27th Oct. 2018, at 08:51 pm CEST#3
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Have with them also theater because of Donumente and out of sheer impatience I have then squandered my win + my 50€ deposit. Have subsequently locked me there because that was too stupid for me.

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Anonym

Verification, complicated to annoying!!!

27th Oct. 2018, at 08:51 pm CEST#4
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The money is on my account.
My most difficult payout so far....
What still p**ses me off is the fact that you "may" Deposit without any problems and without great Verification - only the withdrawal is complicated...because of the "security"...
But maybe the operators calculate with the fact that unstable people blow the amount during the waiting time again, who knows....

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Anonym

Verification, complicated to annoying!!!

27th Oct. 2018, at 10:30 pm CEST#5
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This is normal there, you have to verify yourself at the first withdrawal. Subsequent withdrawals are much faster, but still usually take 6-24 hours. If you want something faster then try Videoslots, but you have to register first. Some also recommend Rizk and Vodooslots, ... there are some that specialize in fast payouts.

Addendum: With me, however, it had worked within a few hours with the Verification, do not know if I was "lucky" then. My only problem is the bad support there, which can write only very slowly and teilw. simply always repeats or monosyllabic writes. In addition, the Live Chat similar to LeoVegas very often does not go although you want to get in within the time.

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