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Platincasino: [solved] Withdrawals are cancelled without notification, support does not respond to email

Topic created on 22nd Jun. 2021 | Page: 1 of 1 | Answers: 4 | Views: 1,470
Hassan

[solved] Withdrawals are cancelled without notification, support does not...

22nd Jun. 2021, at 03:24 pm CEST#1
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Good day to you all,
I have recently registered at Platincasino and wanted to try my luck.

I came with little stake (300 € Paysafe) very quickly to high wins, just under 8000 €
When I wanted to pay out my win I had to verify myself first. No sooner said than done.
Next attempt to pay out again requested documents which I then also submitted.

Meanwhile, all required documents are submitted, checked and confirmed.

Since the Verification took about 1 week and I have something still gambled away I wanted me to ultimately pay out € 5000 to my bank account (also confirmed by documents)


The first withdrawal attempt was simply cancelled after a processing time of 5 working days on the part of Platincasino. I have neither received an email nor any other notification. I contacted Live Support because I wanted to know what the problem was. They could not help me there told me I should write an email
Already 3 mails written so far 0 answers last email about 1 week ago.

According to the live support, they have not received any email from me, have very clear proof that I have sent mails.

Next attempt to pay out money again.
4000€ 2 days later Stoniert, no reason or the like.

Last attempt to pay out money, again 4000€ on 15.06.21 still in processing despite the indication of a maximum of 3 working days.
Live support breakfast me with ready kits, really do not know what to do against it.

As I said, verified player account, submitted all the required documents, checked and confirmed.

This post has been translated automatically

Butterbrezel
Elite

[solved] Withdrawals are cancelled without notification, support does not...

22nd Jun. 2021, at 03:41 pm CEST#2
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Nobody has liked this post so far
Hey Hassan,

the casino is listed here. Caro (Support) can certainly help you.

You can write to her at the following link:

https://www.gamblejoe.com/profil/caro/

This post has been translated automatically

Caro
Expert

[solved] Withdrawals are cancelled without notification, support does not...

22nd Jun. 2021, at 03:57 pm CEST#3
1 Like

Liked this post: T****s
I'm already on the matter, he can pay out everything with Trustly I've already told Hassan

This post has been translated automatically

slotliebe89
Elite

[solved] Withdrawals are cancelled without notification, support does not...

22nd Jun. 2021, at 03:58 pm CEST#4
0 Likes

Nobody has liked this post so far
I'm sure a GJ staff member will be able to assist you. Just contact them via PN

This post has been translated automatically

Caro
Expert

[solved] Withdrawals are cancelled without notification, support does not...

23rd Jun. 2021, at 03:30 pm CEST#5
0 Likes

Nobody has liked this post so far
Hassan received his payout this afternoon and so I will close the thread.

This thread was closed

This post has been translated automatically

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