[solved] Platin has locked the account after withdrawal request

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Anni3112

Topic Creator

Forum posts: 5 Member since: 08.01.2022

[solved] Platin has locked the account after withdrawal request

8th Jan. 2022, at 08:51 pm CET#1

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Nobody has liked this post so far

Hello dear community,

I deposited once in December from my daughter's account (minor) and yesterday from my own and also made a win of just under 1000€. This I now wanted to withdraw, then got an email that they still need documents from the account holder. Have turned this morning to the support, which then told me that they only need the birth certificate and the payment receipt from the Deposit of my daughter's account. I then uploaded them, the birth certificate was confirmed but the receipt was not. Now I wanted to pay out again and got the message that my account is blocked. Again I contacted chat support who could not or would not help me and referred me to the email which I did not get.

What can I do and what are the chances that my win will not be cancelled? Have also played without a bonus and play there for a very long time and was otherwise always very satisfied with the casino.

Thanks a lot!

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Top Member

zocker0815

Forum posts: 911 Member since: 21.10.2019

[solved] Platin has locked the account after withdrawal request

9th Jan. 2022, at 10:37 am CET#2

1 Like

Liked this post: krabbe666

Anni3112 wrote on 08.01.2022 at 20:51: Hello dear community,

I deposited once in December from my daughter's account (minor) and yesterday from my own and also made a win of just under 1000€. This I now wanted to withdraw, then got an email that they still need documents from the account holder. Have turned this morning to the support, which then told me that they only need the birth certificate and the payment receipt from the Deposit of my daughter's account. I then uploaded them, the birth certificate was confirmed but the receipt was not. Now I wanted to pay out again and got the message that my account is blocked. Again I contacted chat support who could not or would not help me and referred me to the email which I did not get.

What can I do and what are the chances that my win will not be cancelled? Have also played without a bonus and play there for a very long time and was otherwise always very satisfied with the casino.

Thanks a lot!

why do you deposit with your underage daughter's account?

otherwise ask here Caro that can help you further

https://www.gamblejoe.com/profil/caro/

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Anni3112

Topic Creator

Forum posts: 5 Member since: 08.01.2022

[solved] Platin has locked the account after withdrawal request

9th Jan. 2022, at 02:00 pm CET#3

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Nobody has liked this post so far

This was not intentional, since I have my and her account together in online banking, I just pressed continue without changing the account. I also noticed only later. Shit happens 🤷🏼♀️

I have already turned to Caro. Am through various reports here on them become aware. But thanks for the Tip anyway. 😊

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gamble1

Forum moderatorverified

Forum posts: 6.482 Member since: 21.04.2019

[solved] Platin has locked the account after withdrawal request

9th Jan. 2022, at 02:35 pm CET#4

1 Like

Liked this post: Anonym

Anni3112 wrote on 09.01.2022 at 14:00: That was not intended, since I have my and her account together in online banking, I just pressed continue without changing the account. Didn't notice until later either. Shit happens 🤷🏼♀️

I have already turned to Caro. Am through various reports here on them become aware. But thanks for the Tip anyway. 😊

Puh that's times sick I think your main problem should be the point with the underage there usually go to all casinos the alarm bells because that can cost the license in the worst case

I would also advise you to turn to Caro and try to convey the casino that you have made the deposits I think they must be clearly shown that not your child has gambled there you should still adjust to an explanation

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Anni3112

Topic Creator

Forum posts: 5 Member since: 08.01.2022

[solved] Platin has locked the account after withdrawal request

9th Jan. 2022, at 04:43 pm CET#5

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I can prove to them that I am the authorized representative for the account and they also have the birth certificate of the little one. They should also be clear that you can operate with 3 years in the normal case, not yet a cell phone or similar 😅🙈

I'm waiting for an answer from Caro

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gamble1

Forum moderatorverified

Forum posts: 6.482 Member since: 21.04.2019

[solved] Platin has locked the account after withdrawal request

9th Jan. 2022, at 06:29 pm CET#6

1 Like

Liked this post: Anonym

Anni3112 wrote on 09.01.2022 at 16:43: I can prove everything to them that I am an authorized representative and they also have the birth certificate of the little one. They should also be clear that you are 3 years in the normal case, can not yet operate a cell phone or similar 😅🙈

I'm waiting for an answer from Caro first

Then Caro should be able to solve this for sure

Platin is usually so as I have noticed very accommodating with I call it times first offenders with wrong payment method

Nevertheless, you have to say even if it should end disadvantageously for you it was unfortunately your mistake therefore please pay attention in the future to rather look once more like such problems to get

Keep your fingers crossed

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Anni3112

Topic Creator

Forum posts: 5 Member since: 08.01.2022

[solved] Platin has locked the account after withdrawal request

9th Jan. 2022, at 06:36 pm CET#7

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Nobody has liked this post so far

Thanks, but as in the post above, I made the win with the Deposit from my account so why would they withhold that? From my little one's account the deposit was around mid-December and I "gambled" it away for no win.

Now it is first wait and see 🤷🏼♀️ drink tea 🤷🏼♀️

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Anni3112

Topic Creator

Forum posts: 5 Member since: 08.01.2022

[solved] Platin has locked the account after withdrawal request

10th Jan. 2022, at 10:49 am CET#8

1 Like

Liked this post: garfield68

UPDATE: Caro was able to help me to the positive result. Thanks again for that!

Problem solved, thread closed.

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Expert

Caro

verified

Forum posts: 1.839 Member since: 12.12.2018

[solved] Platin has locked the account after withdrawal request

10th Jan. 2022, at 10:59 am CET#9

1 Like

Liked this post: garfield68

Anni3112 was able to cash out her win on the condition that she will NEVER Deposit with her daughter's account again.

This topic has been closed

This post has been translated automatically

Platincasino: [solved] Platin has locked the account after withdrawal request

[solved] Platin has locked the account after withdrawal request

[solved] Platin has locked the account after withdrawal request

[solved] Platin has locked the account after withdrawal request

[solved] Platin has locked the account after withdrawal request

[solved] Platin has locked the account after withdrawal request

[solved] Platin has locked the account after withdrawal request

[solved] Platin has locked the account after withdrawal request

[solved] Platin has locked the account after withdrawal request

[solved] Platin has locked the account after withdrawal request

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