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Platincasino: [solved] Platincasino suspends account after 870€ win

Topic created on 19th Jul. 2021 | Page: 1 of 1 | Answers: 4 | Views: 1,720
Bastipolo1
Visitor

[solved] Platincasino suspends account after 870€ win

19th Jul. 2021, at 09:10 pm CEST#1
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Hello to the round,

So briefly described the case,

A buddy is registered at Platincasino, And gambles but only when he is with me, because his 1. His mistress always makes stress when he is gambling 😝 and 2. His w-lan at home is slow...

He always pays in via Paysafecard, and still via his I.p address from him at home.

Playing he does but only with me over my w-lan...

He has just 2 months ago already won 900€ after Deposit from him at home.... has then won with me and we have waited at least 3weeks because of security check on suspicion of fraud 🤦♂️

Since the security check was found positive without fraud. And the win paid out


After that, they let him deposit again nicely (BUT HE IS ONLY 5 MONTHS NEWLY REGISTERED AND HAS WITHIN 2.5 MONTHS JUST PAID IN 75 TIMES AND NOW THE 2 TIMES MORE THAN 800€ ALSO A + FOR HIM AND-FOR'S CASINO) he has again not much deposited and won again 870€. Has of course immediately made payout

And night day account locked because of security check, again regarding fraud or violate terms and conditions

Then he again contacted support, after 4 days comes the answer from support...

Your player account is locked with us due to suspicion that several players play through his account because he pays in through another i.p and another i.p then plays......

How can he help himself

Especially since that was the same principle in the first audit and it was confirmed as no fraud or no violation against their T&C's

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Taybone
Amateur

[solved] Platincasino suspends account after 870€ win

20th Jul. 2021, at 12:05 am CEST#2
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Online casinos are like that. If you yourself are registered or blocked at Platin. Then it is possibly multiaccounting and thus according to the terms and conditions block because of the same IP.

The rule is basically bullshit, because your colleague gets the money on the account

And it is also clear that when it comes to paying out, then they bitch

Your colleague can only hope for goodwill.

This post has been translated automatically

Bastipolo1
Visitor

[solved] Platincasino suspends account after 870€ win

20th Jul. 2021, at 01:30 am CEST#3
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No, I personally have never had an account with Platincasino
Apart from that, they have made their security check at the first withdrawal and ultimately also noticed that he does not violate the terms and conditions just because he in his w-lan (his i.p address), deposited in my wifi (my i.p address) then plays his balance.

And he has that in writing. That his player account against any AGB's violates. And therefore you are in the right,


And you don't have to accept that,
And certainly not hope for kulakulanz...

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Stromberg
Legend

[solved] Platincasino suspends account after 870€ win

20th Jul. 2021, at 07:29 am CEST#4
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I don't know the terms and conditions by heart, but normally this shouldn't be a violation. It often happens that you use a different WLAN.

Maybe GJ can mediate...

And maybe he'll just pay you next time😂

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Caro
Expert

[solved] Platincasino suspends account after 870€ win

21st Jul. 2021, at 08:13 am CEST#5
1 Like

Liked this post: Avatar von garfield68 garfield68
So after I wrote to Bastipolo1 and the manager, it turned out that his buddy's account is only temporarily locked due to repeated incorrect entry of his password. For this, the buddy would only have to request a new password. The payment was processed normally on 01.07. and should have been received long ago.

This topic has been closed

This post has been translated automatically

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