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Platincasino: [solved] Platincasino has suspended my account without justification

Topic created on 25th Aug. 2021 | Page: 1 of 2 | Answers: 10 | Views: 5,809
YSR41

[solved] Platincasino has suspended my account without justification

25th Aug. 2021, at 12:14 pm CEST#1
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Hello zsm,
since 1Monat I have simply no access to my Platincasino account (status: Platin), I write the VIP service so often or the service ne mail, until today, unfortunately, no one answers me
And have no one insulted or otherwise iwas without justification for 1Monat no access and that as a Platin Member.
As soon as I try to log in I get the message -- your account is deactivated indefinitely-- .
Does iwie someone how I finally get access to my account again?


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Julian
Elite

[solved] Platincasino has suspended my account without justification

25th Aug. 2021, at 12:23 pm CEST#2
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Hey YSR41,
i left you a message via Communicator

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DieBea
Visitor

[solved] Platincasino has suspended my account without justification

25th Aug. 2021, at 12:58 pm CEST#2
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With me too...
First, they cheekily claimed that I would be 210 € in the minus because any deposits would have been booked back from trustly..
Then I have with Trustly and my bank the receipts and let me confirm that my deposits via trustly at Platincasino have received. It's technically not even possible to book something back... I forwarded them the account statements and messages and suddenly my account is blocked...... No more response from support...

Platincasino is the WORST!!!

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Holzfachwirt

[solved] Platincasino has suspended my account without justification

26th Aug. 2021, at 04:24 pm CEST#3
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I have 1600€ in Platin. Want to pay this out since April, however, I am not verified no matter what I upload. Now for about 2 months I have also been blocked and with me there is also no answer from support, the Live Chat also refers me only to the email support. Does anyone know what I can do?

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Falko
Icon

[solved] Platincasino has suspended my account without justification

26th Aug. 2021, at 05:58 pm CEST#4
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Holzfachwirt wrote on 26/08/2021 at 16:24: I have 1600€ lying at Platin. Want to pay them off since April, however I am not verified no matter what I upload. Now for about 2 months I have also been blocked and with me there is also no response from support, the Live Chat also refers me only to the email support. Does anyone know what I can do?

Since April you have the win lying there? That is remarkable that you have held out so long not to gamble it away again. Most people would have become weak and would have spent the money again. Otherwise, if you need help scroll all the way down and you'll see the profiles of everyone who works here at Gamblejoe. There you write to Caro or Julian and they will contact the Platin Casino directly.

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Julian
Elite

[solved] Platincasino has suspended my account without justification

27th Aug. 2021, at 03:58 pm CEST#5
1 Like

Liked this post: Avatar von Sarkasto Sarkasto
Platincasino just sent me a statement about it:

"Unfortunately, we have to contradict the statements made by the player.
There was an extensive exchange with the VIP support by mail before the ban.
After the player threatened to reclaim his entire deposits by lawyer,
we decided to close his account and informed him about it by email.
In this email, which we cannot share with GambleJoe for privacy reasons,
it was also clearly stated why we closed the account
The player was therefore informed about the suspension and its reasons at all times
Unfortunately, it is not possible to reopen the account."

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Tonkabohne
Top Member

[solved] Platincasino has suspended my account without justification

27th Aug. 2021, at 04:07 pm CEST#6
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Julian wrote on 08/27/2021 at 15:58: Platincasino sent me a statement about this just now:

"We unfortunately have to contradict the statements made by the player.
There was an extensive exchange with VIP support via mail before the ban.
After the player threatened to reclaim his entire deposits by lawyer,
we decided to close his account and informed him about it by email.
In this email, which we cannot share with GambleJoe for privacy reasons,
it was also clearly stated why we closed the account
The player was therefore informed at all times about the suspension and its reasons
Unfortunately, it is not possible to reopen the account."

Who now YSR41 ? DieBea or wood specialist ?

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Denjo889
Experienced

[solved] Platincasino has suspended my account without justification

27th Aug. 2021, at 04:07 pm CEST#7
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Oh ha 😳😳😳😳😳😳 😳not good

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YSR41

[solved] Platincasino has suspended my account without justification

27th Aug. 2021, at 04:10 pm CEST#8
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nevertheless, there is no reason to deactivate my account for an indefinite period of time, status: Platin and then something like this I have paid a large sum and do not even have the possibility to continue playing, the total madness. And have also apologized about certain misunderstandings me at Platin

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Hidaruma
Top Member

[solved] Platincasino has suspended my account without justification

27th Aug. 2021, at 04:45 pm CEST#9
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There you see it again. Total clickbait title. It's good that Julian has posted a statement from Platin here. It will certainly look like this more often.

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