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Platincasino: [solved] Platincasino does not pay 8.200 Euro !!! Fraud !!! (Page 5)

Topic created on 31st Dec. 2021 | Page: 5 of 7 | Answers: 60 | Views: 14,811
Anonym
In addition, the following statements are made
In the other thread ( https://www.gamblejoe.com/forum/online-casinos/casino-verifizierung/platincasino-auszahlungsprobleme-edd-enhanced-due-diligence-260234/3/#p261967 ) the following is said by her:

" "Have won at Platincasino 3.200 Eurokonnte also always pay out account completely verziefiziert.
Have once with my credit card bornierten deposited and I was now required this to upload".

Here in the thread it says:
"The reason why they don't want to pay me out is because I deposited with my husband's Skrill account which is already confirmed and I am legally registered in all accounts and I had already confirmed this Srkill account at that time".






This post has been translated automatically

frapi07
Elite
Falke wrote on 02.01.2022 at 17:09
The contract is valid from the moment Platin Casino takes the money and lets the player play with it.

Imagine you go to a real casino. There you lose. You go back and lose again. And you do that 10 times in a row. There have never been any problems. On the 11th visit you finally win

But the casino doesn't pay you the win because you broke the house rules on your first visit. Do you realize how absurd the whole thing is?

I understand what you mean, but I don't think your example is appropriate, because a casino can't withhold your win because of a violation of the house rules. In the worst case you can be banned from the casino, but that's it. Here is a better example.

Player A is still underage and goes to Casino X. Employees B and C in the entrance area (employee B ) and exit area (employee C) check the identity and both miscalculate the age. Player A loses the first time in the casino and the 2nd time he wins something and receives his win after age verification. Player A goes to the casino a 3rd time and wins again. This time employee D is there in the exit area because employee C is sick and employee D finds out that player A is underage and reports this to the casino. The casino decides not to give the win to player A

How would you come out in this case? As player A, I would of course file a lawsuit against the casino and reclaim all my deposits and in return pay back the payouts to the casino, because the contract was void from the beginning due to the age.

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frapi07
Elite
Royal777 wrote on 02.01.2022 at 17:22: In addition, the following statements
In the other thread ( https://www.gamblejoe.com/forum/online-casinos/casino-verifizierung/platincasino-auszahlungsprobleme-edd-enhanced-due-diligence-260234/3/#p261967 ) the following is said by her:

" "Have won at Platincasino 3,200 euroskonnte also always pay out account completely verziefiziert.
Have once with my credit card bornierten deposited and I was now required this to upload".

Here in the thread it says:
"The reason why they don't want to pay me out is because I deposited with my husband's Skrill account which is already confirmed and I am legally registered in all accounts and I had already confirmed this Srkill account at that time".







With the exception of the number mix-up, I have zero understanding of this. I suspect that the player had to verify her 1st withdrawal and upload pictures of her credit card. That's what I had to do with my checking account back then

What may also have happened is that she paid in and out with her Skrill account in addition to the credit card, without that was checked exactly.

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Falke
Expert
frapi07 wrote on 02.01.2022 at 17:39
I understand what you mean, but don't find your example appropriate because a casino can't withhold your win because of a violation of house rules. In the worst case they can ban you from the house after that, but that's it. Here is a better example.

Player A is still underage and goes to Casino X. Employees B and C in the entrance area (employee B ) and exit area (employee C) check the identity and both miscalculate the age. Player A loses the first time in the casino and the 2nd time he wins something and receives his win after age verification. Player A goes to the casino a 3rd time and wins again. This time employee D is there in the exit area because employee C is sick and employee D finds out that player A is underage and reports this to the casino. The casino decides not to give the win to player A

How would you come out in this case? As player A, I would of course file a lawsuit against the casino and reclaim all my deposits and in return pay back the payouts to the casino, because the contract was void from the beginning due to the age.

In your example, the casino would then give back all the losses. And the example is pretty bad too.

In the case of Platin Casino, it would be like this: the casino knew all along that he was underage and let him play until he won once too often. The same example could be applied to Platin Casino and the whole thing would look different, wouldn't it?

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frapi07
Elite
Falcon wrote on 02.01.2022 at 18:13
In your example, the casino would then give back all the losses. And the example is pretty bad too.

In the case of Platin Casino it would be like this: the casino knew all along that he was underage and let him play until he won once too much. The same example could be applied to Platin Casino and the whole thing would look different, wouldn't it?

That Platin has behaved wrongly with the Deposit and withdrawal with a foreign account, I also see, but just as the disregard of the terms and conditions on the part of the player. It is simply wrong only to scold the casino. If you adhere to the terms and conditions, you get your wins.

Whether Platin knew that, I will not speculate. It may also have been a Verification error or a lack of verification. To claim that Platin deliberately acted this way is too risky an assumption, in my opinion.

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Falke
Expert
frapi07 wrote on 02.01.2022 at 18:31
That Platin has misbehaved with the Deposit and withdrawal with a foreign account, I see yes, but just as the disregard of the terms and conditions on the part of the player. It is simply wrong only to scold the casino. If you adhere to the terms and conditions, you get your wins.

Whether Platin knew that, I will not speculate. It may also have been a Verification error or a lack of verification. To claim that Platin deliberately acted this way is too risky an assumption, in my opinion.

Then they have to refund all deposits from the time with the foreign account.

I'm getting really p**sed off that you have to keep repeating yourself.
No matter how you look at it, Platin Casino's actions are criminal. They can't just keep the deposits and at the same time not pay out the wins. How can you seriously talk up such a procedure.

If it is an oversight on the part of Platin Casino that they have not noticed it earlier, why the hell do not transfer the entire deposits back? Since they don't do that, there is no need to discuss whether Platin is in the wrong

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frapi07
Elite
Falcon wrote on 02/01/2022 at 19:37
Then they have to refund all deposits from the time with the foreign account.

I'm getting really p**sed off that you have to repeat yourself over and over again.
No matter how you look at it, Platin Casino's actions are criminal. They can't just keep the deposits and at the same time not pay out the wins. How can you seriously talk up such a procedure.

If it is an oversight on the part of Platin Casino that they have not noticed it earlier, why the hell do not transfer the entire deposits back? Since they don't do that, there is no need to discuss whether Platin is in the wrong.

Everyone is allowed to have his own opinion. I see that our opinions are different, but there is nothing wrong with that. I think both are wrong, you seem to think the casino is only in the wrong here and behaves criminally

I certainly do not gloss over the case, admit that they have made a mistake. I would certainly be mad at Platin if this had happened to me, but rather at myself, because I would be partially to blame (for not having read the terms and conditions and adhered to them). If the player had no partial guilt here, she would get paid 100% of her win. It would be criminal if Platin would refuse a payout despite compliance with the terms and conditions.



By the way, not only OC are so nasty and insist on the terms and conditions

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Falke
Expert
frapi07 wrote on 02.01.2022 at 20:42
Everyone is allowed to have their own opinion. I see our opinions are different, but there is nothing wrong with that. I think both are wrong, you seem to think the casino is only wrong here and behaves criminally

I certainly do not gloss over the case, admit that they have made a mistake. I would certainly be mad at Platin if this had happened to me, but rather at myself, because I would be partially to blame (not having read the terms and conditions and adhered to them). If the player had no partial guilt here, she would get paid 100% of her win. It would be criminal if Platin would refuse a payout despite compliance with the terms and conditions.



By the way, not only OC are so nasty and insist on the terms and conditions.

Different opinions are of course ok.
But then please also consider my arguments and do not argue past me by illuminating only one part of my statement and ignoring the other. That makes a discussion otherwise exhausting and you have to repeat yourself constantly

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Anonym
Falcon wrote on 02/01/2022 at 19:37
Then they have to refund all deposits from the time with the foreign account.

I'm getting really p**sed off that you have to repeat yourself over and over again.
No matter how you look at it, Platin Casino's actions are criminal. They can't just keep the deposits and at the same time not pay out the wins. How can you seriously talk up such a procedure.

If it is an oversight on the part of Platin Casino that they have not noticed it earlier, why the hell do not transfer the entire deposits back? Since they don't do that, there is no need to discuss whether Platin is in the wrong.

What do you think should be done with all her wins?
She has obviously paid out at least 3,200€ and 2,850€, and according to her there have already been frequent payouts. Possibly she made the wins with a small two-digit Deposit? A counter calculation would burden her more than the casino. Who should pay for the damage. The casino? The Provider? The licensor? Maybe even the house bank or the lender, who apparently allows payments into a casino that does not have a German license. Granted, EU law takes precedence over German law, so a German gambling license is not and has never been necessary.

Regardless of the new spin tax, already for years casinos have to pay a small percentage per spin to the provider. Therefore, it is also disliked when, for example, despite reaching the maximum cashout simply continues to play. This only causes unnecessary costs.

Based on her statements, it is now proven that she uses different credit cards as well as different e-wallets to play. (See her post in the other thread). Partly the corresponding documents were not accepted by Platin

Honestly... Based on her description of the conflict, she probably belongs to those who indeed have a problem with the casino, but firstly because she is lying to the casino and secondly because she does not want to tell us the complete truth

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Gutelaune123
Hello dear forum readers,

I have everything by screenshot also the Skrill account which is now to the problem is still on the status accepted.

At first a credit card from which I deposited documents was requested this was accepted only very delayed after several attempts.

Have everything I write here on screen and post inbox I'm really at a loss I do not understand what I should have done wrong?

Subsequently, I was told I quote ^^
while checking your account we noticed that we still need documents for verification.

Your Skrill document shows a different address than the one we have. Please upload a corresponding proof in your account, which is the correct address or adjust your address at Skrill accordingly and send us a screenshot.

Which of course is not true, did it anyway and it was accepted.

Then at the next withdrawal attempt Kamm the :
while checking your account we noticed that we still need some documents for verification.

We are missing a proof of address from the account holder, e.g. an invoice or account statement with his name and address as well as an obvious date. The documents must not be older than 3 months.

Please make sure that the date of the document and the address are clearly visible.



A signed, dated power of attorney from the account holder with his signature is missing. Here you can find a text template

I, (name of account holder), born on (date of birth of account holder), hereby confirm to have allowed Mr/Mrs (name of player at Platincasino) to make a one-time Deposit through my account (account number/IBAN, sort code/BIC, name of bank) for Platincasino

Date, place and signature of account holder



A copy of the ID (front and back) of the holder of the account used is missing.

Please note that the ID must not be cut and must be in color.


Your explanation why you did not deposit with your own account is missing. Please make sure that the date and your signature are visible under the statement.



Have also done and everything was confirmed with my documents have of course of each step stands's made my screenshot.

Afterwards came :

It is missing a proof of address of the account holder, for example, an invoice or account statement with his name and address and with an apparent date. The documents must not be older than 3 months. Please make sure that the date of the document and the address are clearly visible. A signed, dated power of attorney of the account holder with his signature is missing. Here you can find a text template: I, (name of account holder), born on (date of birth of account holder), hereby confirm to have allowed Mr/Mrs (name of player at Platincasino) to make a one-time deposit via my account (account number/IBAN, sort code/BIC, name of bank) for Platincasino. Date, place and signature of account holder A copy of the ID (front and back) of the holder of the account used is missing. Please note that the ID must not be cut and must be in color. Your explanation why you did not deposit with your own account is missing. Please make sure that the date and your signature are visible under the statement. Further notice: For Skrill:



I have also uploaded this and what is very interesting about this is that you can upload the documents as well as use them !!!!


Now everything was ready and I was looking forward to my money and suddenly next morning I do not look at the account and I get an email that my win was canceled!

This is clear fraud .

I thank you very much for any feedback thanks to you I see a little light on the long tunnel.

Wish everyone a happy new healthy year.

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