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Platincasino: [solved] Platincasino delays verification based on account balance

Topic created on 28th Nov. 2020 | Page: 1 of 2 | Answers: 17 | Views: 19,349
Hatkeinennick
Visitor

[solved] Platincasino delays verification based on account balance

28th Nov. 2020, at 12:10 pm CET#1
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Good day dear community,

I am rather the silent reader here, but unfortunately it has now also caught me. A few days ago, I registered at Platincasino and within a very short time I have earned an account balance of 20T euros. The Verification I have but already started directly with my registration.

The whole spectacle is now 3 1/2 days ago and after the same repetitive statements of customer service chat staff, I have no more desire.

The balance is of course not lockable and not payable. The option to play is there throughout. I want to cash it out of course and not touch it again.

I ask GambleJoe for help! Thanks!

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Anonym

[solved] Platincasino delays verification based on account balance

28th Nov. 2020, at 12:29 pm CET#2
1 Like

Liked this post: Avatar von Phillias_Md Phillias_Md
And where exactly is the problem now? Very few casinos manage Verification and initial payout (20K at that) within 3 days. Maybe just hold your feet still for a week? And if you can't stand the thought of having money in your account, then have a trusted person lock your account with a new password. Partly sad to see that it seems that the ones who win the most are the ones who can least handle it.

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Hatkeinennick
Visitor

[solved] Platincasino delays verification based on account balance

28th Nov. 2020, at 12:34 pm CET#3
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Instead of getting personal, maybe hold your own feet still? I have already endured longer periods when I won 15 K at Wildz several times. It's just about the way the casino behaves here. It simply does not answer

Platin doesn't manage 20K in a week anyway, but wouldn't it be something if the promises of Verification were also kept?

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Sarkasto
Expert

[solved] Platincasino delays verification based on account balance

28th Nov. 2020, at 12:46 pm CET#4
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Hatkeinennick wrote on 28.11.2020 at 12:10 pm: But I have already started the Verification directly with my registration.

The whole spectacle is now 3 1/2 days ago and after the same repetitive statements of customer service chat staff, I have no more desire.

Don't understand why you start the verification by sending in your documents - but don't wait until that's done before you start rolling high
This is at least now my personal approach that I always check that the verification is through before I put my money in a casino... Could so far consistently handle such situations

Nevertheless, I wish you good luck, so that everything works out. Maybe a mod will also help you out

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Kleinkariert
Expert

[solved] Platincasino delays verification based on account balance

28th Nov. 2020, at 12:58 pm CET#5
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It may take a while. Platin often takes 1 week for the first time. The following times are faster. Unless you are lucky with chat support.

Sometimes, but rarely, you have an experienced supporter there who will go through everything with you and verify directly.

Platin has often paid me four-digit sums even often in a row on the same day. If you wait, you will get the money with high probability.

The best way to get help from GJ is to send a private message to e.g. Julian or Caro. They are usually very helpful and ask for you.

With Duelz I also had the problem that documents were requested and then silence was. Before, everything went in seconds or a few minutes. Then it took a whole week.

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Hatkeinennick
Visitor

[solved] Platincasino delays verification based on account balance

28th Nov. 2020, at 01:04 pm CET#6
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Hello small-minded,

Thank you for your kind reply. I've been trying to get someone from support for 45 min now. Maybe I have luck there. Mostly, unfortunately, they say that they do not verify themselves, but the specialist department, etc. pp.

I also have the feeling that they are serious. It's just always a pity when it then goes so a bit sluggish.

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Bvb1995
Expert

[solved] Platincasino delays verification based on account balance

28th Nov. 2020, at 01:22 pm CET#7
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Why is everyone playing at Platin all of a sudden ?

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d****s

[solved] Platincasino delays verification based on account balance

28th Nov. 2020, at 01:44 pm CET#8
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-- Post removed because user has been banned in the past --

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Hatkeinennick
Visitor

[solved] Platincasino delays verification based on account balance

28th Nov. 2020, at 01:51 pm CET#9
1 Like

Liked this post: Avatar von SpinMeUp SpinMeUp
I wanted to add:

Deposited minimally at Rizk, won 7.8 K. Emailed Rizk documents, 9 min duration = verified. Initial payout. I already have a little idea and then to come right to me personally is the typical internet Rambo moment.

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Phlox
Visitor

[solved] Platincasino delays verification based on account balance

28th Nov. 2020, at 04:39 pm CET#10
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warennn wrote on 11/28/2020 at 12:46 PM
Don't understand why you start the Verification by sending in your documents - but don't wait until that is through before you start rolling high there
It's at least now my personal procedure that I always check that the verification is through before I put my money in a casino... Could so far consistently handle such situations

Nevertheless, I wish you good luck, so that everything works out. Maybe a mod will also help you out.

Well warennn, as you can see in my case, even a verification is no security (see forum post boom casino)

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