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[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...
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If you have converted through the weekly free spins 20 / BOD then the wager you get at least 100 euros max payout amount.
Comparison:
Means then so according to the current status must Deposit platinum status members 1000 € in the week (which they must lose) to get 100 euros cash back, which they can then pay out when Wager reached / must.
Then yes applies that one with the granted weekly Cashback of 10 per cent,
(in the event of a win) also really only 10 percent of his bet, as real money gets paid out, everything beyond that is canceled.
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[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...
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okay, I did not know that. Thought that would be from the support staff in the chat. If there the statements are not true, then that's really been to your disadvantage. Who else should you ask if you can't find any contact details for other Platin superiors on the Internet?
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[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...
Nobody has liked this post so far
I agree with you on the last paragraph. Had also already written it somewhere that if here only a good end finds, it will be thanks to Caro.
Moreover, now it is also clear that the statement came from VIP support, which in my eyes changes the whole situation. If Platin does not decide in favor of the player here, then that is clearly unfair to Curacao. What bothers me personally is that you have to go to such lengths to reach anyone. If GJ didn't exist, I personally wouldn't know how many unresolved cases and, above all, dissatisfied customers there would be.
Granted, I never said I was knowledgeable about OC, but always emphasized that I assumed so (of course, my assumptions could be wrong). However, I thank you for the clarification. I really thought that OCs were getting a cut of the RTP.
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[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...
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So to the thing if it finds a good end it only thanks to Caro happens I can so not quite sign. First of all, I am more than grateful for your commitment and the contact to the manager and generally for the possibility of this forum! However, I think it really without if and but the only right way would be to refund the entire win and to revise the conditions purely for the reason because it is otherwise clear deception and the VIP support gives the clear info that after conversion may be played freely further.
In my opinion, any other solution can not be accepted considering all the points because it would simply be fraud on the part of the casino.
I think (not only because it is my money, I have also after the topic was almost through Caro consistently asked the topic especially in the sense of all other players who come into such situations to continue to process and make public, I think she can confirm), the insight of the casino, a refund and a clear statement on which the casino can refer to in the future, the casino, the forum, all current and future players and of course me would help the most, but I'm still more than curious what comes out of it
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[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...
Nobody has liked this post so far
That's right, such a statement from VIP support (the highest point of contact for players) should be binding. Let's hope that Platin will be reasonable. At least it's good that the topic is not finally closed with them. But I really wouldn't trade places with you. The days are certainly not nice. Let's hope that everything will be decided in your favor by Monday
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[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...
Nobody has liked this post so far
But am I on the hose here just ? It can not only be about the button "Convert to real money" or?
I mean if I now get 50 free spins and may pay out € 100 of it I have to convert Platin after the conversion (also in other casinos) in real money nevertheless remains but the maximum amount of € 100 that has always been so
So please explain it to me if I overlook something what is the difference to the common practice we already know years?
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[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...
Nobody has liked this post so far
I have the money but converted into real money, it's about the me from the converted money created win was canceled. And even the VIP support says quite clearly that after conversion to real money may be played freely with this amount and win and it is no longer subject to conditions
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[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...
Nobody has liked this post so far
Should you get the money, you have it only Caro to thank.
You yourself would have achieved nothing, Platin would have invoked their terms and conditions (whether opaque or not) and that would have been it.
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[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...
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That he knows but now meanwhile ?
That's why he asked Caro for help.
It is also to see this oh so good Platin Casino times from the other side.
And if she had not done it, the thread would be possibly no 9 pages already long
But sick how long there is made around.
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[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...
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I think that is currently simply the weekend, be all people begrudged, but is just a bit of a pity since there is tomorrow for many people new Cashback without a solution, but hope that there are clear statements and solutions on Monday.
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