-
Endstation, today at 12:55 am CEST
-
zocker0815, yesterday at 10:21 pm CEST
-
Tekkmeweg, yesterday at 08:03 pm CEST
-
garfield68, today at 09:24 am CEST
-
ExSpielsuchti, today at 07:45 am CEST
-
JackieNL, today at 07:14 am CEST
-
ExCaL, today at 06:20 am CEST
-
Olli_Eule, today at 01:44 am CEST
-
rookie, yesterday at 10:52 pm CEST
-
andjoker, yesterday at 09:39 pm CEST
-
bigbig, yesterday at 09:10 pm CEST
-
gagapapamama, yesterday at 09:07 pm CEST
-
WithoutWings, yesterday at 07:57 pm CEST
-
agnesaislami, yesterday at 07:51 pm CEST
-
upola, yesterday at 06:14 pm CEST
-
Pneumatic, yesterday at 03:16 pm CEST
-
DiegoGianni, yesterday at 03:12 pm CEST
-
BigAl87, yesterday at 04:46 am CEST
-
Spielheld, yesterday at 12:53 am CEST
-
MisterL, on 2nd Apr. 2025 at 11:45 pm CEST
-
Ceset89, on 2nd Apr. 2025 at 09:17 pm CEST
-
Max_Bet, on 2nd Apr. 2025 at 04:29 pm CEST
-
Druff, on 2nd Apr. 2025 at 03:37 pm CEST
-
Endstation, on 2nd Apr. 2025 at 03:24 pm CEST
-
bigbig, on 2nd Apr. 2025 at 02:29 pm CEST
-
Mutscher86, on 2nd Apr. 2025 at 11:08 am CEST
[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...
Nobody has liked this post so far
So I'm sorry and I don't want to be unkind but you are really talking out of your ass and that has little hand and foot, alone the statement that the statements of the employees is not a guarantee, is absolutely taken from thin air.
Exactly these employees are there for the support of the players, so if you ask an explicit question and get the answer that you can continue to play with the converted money without Max Cashout, then you can and must definitely rely on it and can invoke .
If a wording in the terms and conditions is opaque, then it is exactly the support to help you further because that is exactly the job.
And there are screenshots which Caro and the manager are also available in which the support clearly writes that after the conversion may be won as much as you are funny
And on the subject if you play there then you have to accept the rules, I definitely agree with you, I have absolutely no problem, IF the rules are clear and apply to all players and any payouts.
The max cashout can not be applied twice to the same money.
You get 100 euros converts this sum once and then have 150 Then you convert the money and you are automatically deleted by the system the 50Euro, because that's exactly when the max cashout rule takes effect . After that it is real money, then can not exist on the same amount again a max cashout.
But if we assume that these rules still exist, then the button "convert to real money" is very clear player deception and not allowed.
This post has been translated automatically
[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...
Nobody has liked this post so far
The casino pays out the wins for you at the beginning, but gets the money back from the provider. Otherwise it would make no sense, or am I wrong?
I'm not that deep into the matter, but I always thought that the slot providers are responsible for the winnings distributions. Also, I thought that an OC is just a platform where the slot providers offer their slots
If my assumption is correct, then Bonuses do matter. Bonuses are then to be seen as an additional service of OC, that in case of a successful conversion and payout are not refunded by the slot provider. Then such a protection would also make sense in order to minimize losses with these additional services.
This post has been translated automatically
[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...
Nobody has liked this post so far
Do not worry, as long as you remain friendly, I feel zero attacked.
I have made the experience that the employees in call center and chat do not always know everything and do not always provide accurate and correct information. If you have not had this experience, then be glad
The wording is just bad and leaves a lot of room for interpretation - I don't want to say whether this is intentional or not. Unfortunately, the fact remains that it says "max. payout amount" and not "conversion amount".
This post has been translated automatically
[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...
Nobody has liked this post so far
This post has been translated automatically
[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...
Nobody has liked this post so far
Are you really serious?
How do casinos earn money in your opinion if the losses are paid by the slot Provider and then logically the slot operator gets the wins?
This post has been translated automatically
[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...
Nobody has liked this post so far
The answer which is also available by screenshot came from Platin Vip Support, so if they do not know what's going on and you can not refer to what then?
This post has been translated automatically
[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...
Nobody has liked this post so far
By receiving a portion of the revenue from the slots that have entered their platform. At least that's what I thought. So:
eg BOD kp 96% RTP, 2% to the slot provider and 2% to the casino
This post has been translated automatically
[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...
Liked this post: R****3
Any wins a player makes pays out exclusively to the casino. All losses made by the player go exclusively to the casino. The casino pays an amount to the slot provider for each spin the player makes. This is the rent for the games, so to speak. The casino pays the slot provider, not the other way around. So for the casino it is a disadvantage if you play for a long time with the money, because then they have to pay more levies to the slot provider.
The only exception. Large Jackpot winnings of a slot. These are then paid by the slot provider. He also keeps the money for the jackpot. It is also logical because otherwise some casino would have the misfortune to suddenly have to pay out a few million, although the jackpot has grown in many other casinos
That is basic knowledge. And it's perfectly ok if you don't know that. But can you please stop making false claims in the case of Platin Casino, when we have explained the facts to you several times and it is obvious that you do not have much knowledge about casinos.
You are welcome to ask questions, which we will be happy to answer. But you can also just admit that you do not know so much about a topic.
I mean, I'm already jumping around in circles here because the case annoys me so much and I can put myself in Curacao's shoes. And I can imagine very well how he feels about being treated so unfairly by Platin and obviously being screwed and now having to hope and fear to get his money. And unfortunately I even fear that Platin will cross, unless they still care what Gamblejoe says about them. Without this thread and without Caro/Gamblejoe I would see in any case no chances for him and would simply fob him off with a few standard emails. It is not cool if you constantly throw something into the room which is simply not true and thus reduce his chances. There are many cases where it is doubtful. In this case Curacao is 100% in the right
This post has been translated automatically
[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...
Nobody has liked this post so far
I have often had payouts that were far above the Cashback
Even if you write to the VIP support you get now and then such a bonus that has also always max cash and I was also so often over it
With Platin that was so regulated that is once again a kind of backup for the more not player has 300 euros goes in the BOD purely schwups 3000 as it is so with Bonus money at Platin then convert and already you have his 300 again and then you can continue to play normally
With the N1 group would have remained the 3000 you do not need to convert. With Wildz and so also
Platin has only built a kind of Insurance of their side
The poor guy with his 5000 just had bad luck that he came to the wrong employee (possibly a new one)
That Platin a huge difference between the employees exists we do not need to talk about it, there is already enough discussion here in the forum, even with the VIP team, the difference is already so great
This post has been translated automatically
[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...
Nobody has liked this post so far
If you have converted through the weekly free spins 20 / BOD then the wager you get at least 100 euros max payout amount.
Means then according to current status platinum status members must Deposit 1000 € in the week (which they must lose) to get 100 euros Cashback which they then have to convert 1 time
This post has been translated automatically