Platincasino: [solved] Bonus conditions for cashback very opaque and therefore 5000 Euro credit canceled (Page 7)
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[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...
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Cashback is to be considered as Bonus money / PLAY MONEY. That is, you can not pay it out. You can only pay out REAL MONEY.
That's what the button "convert to REAL MONEY" is for. Only then you can pay out the amount. Before that not.
Under 10 euros is just to be considered as play money. Can not pay it out. But is made stupid, no question
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[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...
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Falko, R****3
You write such nonsense together. At so many casinos, the bonus money is automatically converted into real money as soon as you have met the conditions. Since you do not have to convert anything.
And yes, what does convert into REAL MONEY mean? If you can't continue playing with it and win, then it's defacto not real money. That is not contradictory formulated that is just complete bullshit to introduce a button to convert bonus money into real money, only so that it is not real money
And that you seriously write that everyone was just lucky if they paid out more? So you really think this was an '' oversight'' by Platin. Platin has paid out over the years probably millions of dollars by mistake?
It is so pointless to discuss on this level.
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[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...
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Can personally say nothing bad about Platin, only if I put myself in Curacao22, believe would only times before anger few nights can not sleep well.😅
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[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...
Nobody has liked this post so far
If it's bullshit to you, so be it. Nevertheless, I would like to ask you to remain objective. You don't have to agree with everyone and everything, but calling my posts bullshit is also anything but nice of you.
Anyway, yes at other casinos you don't have to do it yourself. At Platin you do. Is just so. If it does not suit you, then just do not play there, then you do not have to do it yourself, but everything is done automatically. But if you voluntarily register, Deposit and play there, you agree with all that
Presumably, this problem occurred more than once, which may be true, but a) no one complained to the manager, b) it was not about 5,000€ or more, and c) it was not publicized
How often do complaints to the chat service bring? They bring little to nothing. How to forward a complaint to a manager if you can not find contact information on the Internet? Some casinos are represented here by accounts and organize raffles and other things, but Platin does not seem to need it. As I said, if you are unhappy with it, you should just not play there and that's it. You can already see that the manager takes this issue seriously and possibly wants to discuss it with the management etc. first, because she is insightful and admits that the conditions for the Cashback have been poorly formulated.
I have already written that it is misleading because after the REAL MONEY conversion additionally also the taxes per spin falls. If I write that it is misleading, then I agree that Platin is wrong in this respect - in the wording of the conditions. I have already explained what the meaning behind the conversion should be. To have that paid out. Nothing more. It doesn't say anywhere that you can continue to play with it. If it does, then I want to ask you to show me where it says so. It only says that you can cash it out.
However, my thesis is correct that you can't cash out BONUS MONEY and that's why Platin implemented this "REAL MONEY conversion". If it is nonsense, then prove me wrong.
Do you really think they do a thorough check on every payout? The effort for this would be too much. The payout has to be approved, sure, but they don't do a detailed check on how it was played, etc. The time required for smaller payout requests is probably a few minutes, but you can't be sure.
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[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...
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You have to remember that only Platin players are entitled to the weekly Cashback and most of the time they pay in more than just 90€ per week
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[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...
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Well, had also already platinum status but not every week more than 100 deposited.
Would I then just feel fooled if I get 9 euros play money without a winning opportunity and sb. in Gold status the 10 euros deposited, at least 100 euros from the BOD Freespins can make.
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[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...
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Yes, I say that it is really not a good solution. Probably they didn't think about it and nobody complained. Possibly it is also so that one turns a blind eye and lets you come to 10€. Apparently, it has also happened from time to time that some players have made a withdrawal over the max. withdrawal amount and successfully processed. And because there are no accurate checks, this is never checked. Who knows that for sure.
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[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...
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I don't know if you have read all the posts here.
It has been confirmed to several users by Platin support that you can continue to play after the conversion and in case of a win you can pay it out.
It would also be illogical of Platin to let people pay out and then Deposit again.
For what this extra effort for their own finance department?
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[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...
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Yes I have, but the statements of the employees (especially of service employees) are no guarantee. Often employees themselves have no idea and look in any instructions or ask briefly the colleagues. Often these are also from some subcontractors.
Short off-topic topic: I had a fellow student who went to the secretary's office (where university employees work) to get information about the SPO (study and examination regulations). Among other things, deadlines are specified there. To cut a long story short: she had missed a deadline for an exam, although she had asked the staff there for information. She was then unable to repeat this exam and thus definitively failed this exam. This also meant that she had not passed her studies. This happened although she had asked there whether this was okay. She appealed (because she had not received the correct information from the secretary's office) and did not get justice. Also in court. She then had to change her course of study.
It is your duty to inform yourself. It doesn't matter if it's the AGBs or anything else. If you agree with it and put your hack or your signature, then you commit yourself to have read and accepted the terms and conditions. If you do not like it, you just do not sign or do not put a hack.
Now back to Platin:
If I have a withdrawal still open for 24 hours and request the chat, then I must surely wait min. 30-60 minutes until I am on it. Furthermore, the employee will just send me a c&p answer saying that withdrawals can take up to 48 hours.
But if I write to VIP Chat by mail and say that I have a pending withdrawal for 24 hours, then the problem will be solved within 30-40 minutes. Do you notice the difference?
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[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...
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Above all, it makes no sense at all for the accounting department
The Cashback and the resulting wins can be written off as a loss. But if the cashback is always paid out first and then paid in again, then this payment is again considered a credit on the balance sheet
To make it clear with this example. (Let's calculate with 100€)
The player gets 100€ cashback, which can be booked as a bonus, i.e. as a loss. He wins a total amount of 5000€. Total loss in the balance: 5000€
The player cashes out the 100€ and cashes in again and comes to 5000€
Total loss: 5000€. Total loss in the balance: 4900€ and therefore less money to write off, since 100€ cash is more in the system. Platin will have to pay more taxes in the end because the real cash receipts will increase
Or I am just completely on the line.
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