Platincasino: [solved] Bonus conditions for cashback very opaque and therefore 5000 Euro credit canceled (Page 5)

Falcon wrote on 08.01.2022 at 01:42
Only paying out the full amount is acceptable. And there they would normally have to hang a thick apology on you for the impudence of this fraud attempt

And yes, what else should it be? Other players have been paid out, you can convert the money into real money, etc

There is no difference if they cancel the 5000 or if they would cancel 5000 if he would have paid in the 112 Euro in a normal way. Only bad luck for Platin that there is Gamblejoe and the player knows the forum here. I do not even want to know how many unsuspecting they have simply withheld money


And that is just so shabby of casinos. I am really considering not playing at all soon. I'm already so sick of this vile industry
The casinos rake in millions and win immense amounts of money anyway through the house advantage. And yet they keep trying to make it as hard as possible for players to cash out, using all sorts of tricks to cheat people, hoping for the naivety of players. At the same time, they spend millions on aggressive marketing and throw lots of money at dubious streamers, so that lots of young people become aware of them and can start a nice career as gambling addicts, who then throw away their whole lives in order to pay their entire income to the casino. The whole thing just makes you want to puke.

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frapi07 wrote on 08.01.2022 at 05:48
Don't be angry with me if I express my personal opinion, but casinos (whether online or offline doesn't matter here) have always relied on the naivety and especially the greed of the players. In casinos, alcohol is not given out free of charge for nothing, because people can no longer think rationally when under the influence of alcohol and are accordingly more willing to take risks. Gambling houses also used to retain customers by offering free drinks and snacks. In my opinion, this behavior is also immoral, but it hasn't been happening since yesterday; it's been common practice for decades.

Here's what I found regarding cash back on the Platinum site:

" Cashback is granted on the sum of real money losses (calculated from your real money wagers minus real money wins without taking into account bonus wins) of one week (Mon - Sun). The cashback amount must be wagered once. The max. payout amount is equal to the cashback granted. "

As this is to be understood (if I misunderstand, you are welcome to improve me here and point out where I would have misunderstood something) is in the case of losses on the part of Platin a "refund" in the amount of 10% in the form of play money to expect - so far so good.

If you are lucky enough to be able to convert this sum once (=put it on the game), then you can have this granted play money converted into real money. The maximum amount that can be converted is the same amount as the cashback granted, i.e. if you receive 50€ cashback (play money), you cannot convert it to 500€ real money, but only 50€. Until then, everyone has always been able to understand it.

Here comes the problem: Platin has worded it in a vague way for the following reason: Nowhere on the page does it say that you have to pay out the amount directly after the conversion (from play money to real money). It only says that the maximum payout amount is equal to the cashback - this indirectly suggests that, but for my taste it is actually not well formulated and leaves room for interpretation

Now follows another problem and here Platin is 100% to blame. If you continue to play with this amount after the conversion to real money, the fee is deducted per spin - this is probably because Platin has really messed up with the programming or update - you can see with the current problem with the calculation of the cashback.

I do not want to protect Platin and I am also disappointed how they currently deal with their customers, but I can already think of why Platin currently behaves so customer unfriendly towards German customers - the German customers are simply no longer interesting due to the new regulations and soon no longer bring the desired sales - which is why they allow themselves such behavior. It doesn't really matter to them whether this will scare away customers in the long term, since they will soon no longer be on the German market anyway. Actually, it's a shame to say goodbye to the German market, but as already written at the beginning, casinos have never paid attention to morals.

I find it very meager, for example, if you Deposit in a month (December) over 3,000 € (which is a lot of money for an Otto consumer) and you get only 10 free spins for Christmas. Previously, there were apparently regular attractive and good Bonuses, now only 10-15 free spins on 0.10 ct (as a High Roller you look forward to it), which usually bring only a few euros anyway and then you have to create a miracle and thus 100€ or more (depending on status) can convert).

Realistically speaking, Caro is the last hope that can still provide a good ending here. I believe that due to the withdrawal from the German market Platin is no longer interested in being Kulant, which is why my forecast also looks bleak. If this should have a good end, then only by the strong employment on the part of Caro

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frapi07 wrote on 08.01.2022 at 17:34: Yes, soon also starts this 21% Cashback campaign from them, speak there would be need for clarification of Nöten.

That the manager at least admits that the conditions are not 100% clear is a good sign. But let's see what Platin decides. Unfortunately, she will not have 100% decision-making power, which is why it will be up to her superiors whether the player receives his win here or whether he definitely gets this win canceled.

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Caro wrote on 08.01.2022 at 17:38
I totally agree with you, this will not be in her power. But at least she can mediate and do her best so that a satisfactory solution can be found. That's what we, GambleJoe and the managers of the casinos are here for.

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Caro wrote on 08.01.2022 at 17:38
I totally agree with you, this will not be in her power. But at least she can mediate and do her best so that a satisfactory solution can be found. That's what we, GambleJoe and the managers of the casinos are here for.

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Caro wrote on 08.01.2022 at 17:38
I totally agree with you, this will not be in her power. But at least she can mediate and do her best so that a satisfactory solution can be found. That's what we, GambleJoe and the managers of the casinos are here for.

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