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Platincasino: [solved] Bonus conditions for cashback very opaque and therefore 5000 Euro credit canceled (Page 3)

Topic created on 04th Jan. 2022 | Page: 3 of 21 | Answers: 201 | Views: 40,331
Debra2805
Rookie

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

6th Jan. 2022, at 07:32 pm CET#21
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Caro wrote on 06.01.2022 at 18:50
I thought we had found a good solution, however Curacao22 was not as convinced of it as I was. two different views...but does not matter here...

Of course I'll still leave the thread open and you're welcome to discuss about the Cashback terms etc, that's what we're a forum for and you could say/exchange your opinion I will definitely forward the point to the manager, or as I "know" her she reads here anyway.

Hi Caro Happy new first of all
Is this project new ?could you give us here again ne info since you have yes contact to Platincasino??? I myself could nartürlich now write to the VIP support but I think you're better positioned.ich namely always happy about cashback and until now it was always so that I played after the conversion into real money afterwards and until now even if I had e.g. 500eur chashback this to the conversion into real money have managed nartürlich use the opportunity and first continue to play until I win a higher sum which rarely happens but still has happened more often. For info I am a regular customer for 4 years and have a turnover of 100k a year and am now unsure because I actually rely on the fact that I can continue to play after the conversion.

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GoodFellas
Amateur

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

6th Jan. 2022, at 08:48 pm CET#22
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Curacao22 wrote on 06.01.2022 at 18:14 Clock
So first I must say that Caro has taken care of very well and I can make her absolutely no reproach and am very grateful but the issue was definitely not satisfactorily clarified on the part of Platincasino.
The Platincasino definitely refers to your for me very opaque written bonus conditions and measures with the payout (if the statements of many participants of this forum are true or, was also with me already clearly over Cashback sum ausgezaht )apparently with double or triple or quadruple measure.
Fact is my win in the amount of 5000 euros was NOT paid except for the 112 euros cashback and irrevocably deleted on the part of Platincasino.
The specifications on the part of Platincasino are definitely to be understood that you have to convert the cashback amount once and then this must be paid out immediately and theoretically may not continue to play with it to win money.
In my opinion, this is deception of the player, you casht the bonus credit so to speak already in real money when you press the button to convert and if you are there above the cashback amount, the amount above it is already canceled, but in the payout it is nowhere displayed or let alone there is a small pop-up window in which it is clearly noted that the maximum payout amount is reached and you have to pay out the balance first, which technically in my opinion should be possible without problems.Also that you can continue to play quite nomal and for each spin continues to pay the 5% fee, with a turnover of about 50000 euros during the period of my winning phase are alone 2500 euros tax or fee that must be somehow booked.
I have tried to contact the manager directly through Caro to explain the problems and my case again in peace, but unfortunately this was not possible.
It is very important to me that this contribution remains public and the community can see it so that no one in the future the same mistake happens and you get such a blow in the F'''''.
Through the statements of the community members and my own experience, this process is purely due to the amount of the difference of 112 to 5000 euros noticed and thus canceled.
My goal would have been to put on the goodwill of Platin to get my 5000 euros paid out and to formulate the user interface in the future more clearly and to improve because it can not be in your sense that it comes in the future with other players to such problems.
I would ask to leave this thread open for a few days to hear if anyone else has an opinion.
Express thanks again to Caro that she has taken the case at all

Thanks for the clarification and respect for how calm you remain.

Was already some discussions here in this regard and I was sure that you Platin will also pay out the money.
Mega annoying😕

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Anonym

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

6th Jan. 2022, at 09:57 pm CET#23
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Debra2805 wrote on 06/01/2022 at 19:32
Hi Caro Happy new first time
Is this project new? Could you give us here again ne info since you have contact to Platincasino? I myself could nartürlich now write to the VIP support but I think you're better positioned.ich namely always happy about Cashback and until now it was always so that I played after the conversion into real money afterwards and until now even if I had zb. 500eur chashback this to the conversion into real money have managed nartürlich use the opportunity and first continue to play until I win a higher sum which rarely happens but still has happened more often. For info I am a regular customer for 4 years and have a turnover of 100k a year and am now unsure because I actually rely on the fact that I can continue to play after the conversion.


Moin, so I also thought, but unfortunately that is not the case you have to pay out the converted cashback amount definitely first, with the converted money winnings are not paid out! For me still completely incomprehensible but this is the info of the Platin Casino Manager to which Caro has contact. If in the past as with many players money over this cashback amount were paid out it was pure luck 9ffenbar

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Anonym

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

6th Jan. 2022, at 11:13 pm CET#24
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If the Platincasino manager really reads here I would be more than happy if they would also contact me directly to discuss the whole thing objectively and calmly again, especially to save other players this problem in the future and to find a clear line for all players and not that sometimes is paid out and sometimes not and also that the whole support staff say yes obviously that it is possible to continue to play with it and wins and also many players say that it has always worked.I'm still really stunned and with a ''these are the Bonusbedinungen and you have unfortunately broken'' is the matter in my opinion not dismissed, even if I'm very likely against a large casino unfortunately the hands are tied

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Tonkabohne
Top Member

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

6th Jan. 2022, at 11:22 pm CET#25
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Liked this post: Avatar von Donnie Donnie, Avatar von Falko Falko, Avatar von Lautrer1986 Lautrer1986
And again proof not to invest another cent in these stalls !

They try with all means and ways to screw the players and to come with any "self-imagined" terms and conditions around the corner!

It's time that there are uniform rules and terms and conditions for the casinos - in accordance with the law - regulated!

Mafia MGA you can forget it.

There is then simply times rumgemauschelt and a few points renewed and replaced ?

Who can still see through this?

Since even Curacao booths have better and fair conditions.

Have always avoided Platincasino somehow ... Too big too arrogant too greedy.

Here is the proof ...

@Curacao22 - Sorry for you


And sorry GJ - then to write "solved" in the thread title is really disgusting !

Solved in favor of Platin !!!




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Caro
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

7th Jan. 2022, at 07:24 am CET#26
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Good morning, I hope I can give more info about the Cashback terms today. How it was before, how it is now? Has anything changed at all ... which just amazes me, why do you have to cash out first after you have converted 1x, if yet the button "convert to real money" is available?

I look that I can give you more info later

@Tonkabohne, just read the entire thread and then you know why the thread was marked as "solved" before you make such comments.

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Anonym

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

7th Jan. 2022, at 09:35 am CET#27
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Good morning to all, to give a brief update, I just communicated again intensively with Caro about the topic and also let her still screenshots and because yesterday was a stressful day with many complaints have been unfortunately important information on this topic overread, which led to yesterday's post that the issue was resolved.
This can always happen in the stress, I ask everyone to be a little more lenient, because it will continue to care about the issue and hopefully there will be more info in the course of the day, maybe it still comes to a good end so first wait and drink tea

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evopower140
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

7th Jan. 2022, at 12:03 pm CET#28
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So this is really strange got it confirmed from chat that it is real money after conversion

Bekomme also often times on request a bonus no idea 100 euros Wagger 15 and 1000 Max had made from such a number also 2000 or 3000 euros and have always got rid of the problem also the Cashback Mondays I have exceeded certainly already 30 or 40 times and always get (over the years)

But now I'm no longer sure wait times on info from Caro as that is now and play only once again at N1 or Energy until that has clarified how that is

So if the manager reads with or Caro lets her get this info the conditions at Platin are not always the best for the bonus

An example N1 bonus from Vip Support 150 Euro Wagger 3 or 5 no Max nix that is fair

The amount is of course like Platin depending on the activity but Wagger is with VIP bonus always 3 or 5 and no limit. If they still had Play and Go without Reglen would be a dream

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Anonym

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

7th Jan. 2022, at 12:09 pm CET#29
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evopower140 wrote on 07.01.2022 at 12:03 pm: So that's really weird got it confirmed from chat that it's real money after conversion

Bekomme also often times on request a bonus no idea 100 euros Wagger 15 and 1000 Max had also made 2000 or 3000 euros from such a number and have always got rid of the problem also the Cashback Mondays I have exceeded certainly already 30 or 40 times and always get (over the years)

But now I'm no longer sure wait times on info from Caro as that is now and play only once again at N1 or Energy until that has clarified how that is

So if the manager reads with or Caro lets her get this info the conditions at Platin are not always the best for the bonus

An example N1 bonus from Vip Support 150 Euro Wagger 3 or 5 no Max nix that is fair

The amount is of course like Platin depending on the activity but Wagger is with VIP bonus always 3 or 5 and no limit. If they still had Play and Go without Reglen would be a dream

Do you have a copy of this chat history by chance or a screenshot ?

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Tonkabohne
Top Member

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

7th Jan. 2022, at 03:15 pm CET#30
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Caro wrote on 07.01.2022 at 07:24

@Tonkabohne, just read the whole thread and then you will know why the thread was marked as "solved" before you make such comments.

Sorry dear Caro, was a bit too sick expressed- with the disgusting.

LG

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