Platincasino: [solved] Bonus conditions for cashback very opaque and therefore 5000 Euro credit canceled (Page 2)

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Curacao22 wrote on 05.01.2022 at 19:01
Funny, I hadn't thought about the point about the 5 euros, that makes the whole thing even more pointless
You probably don't have this chat history anymore either or?

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Curacao22 wrote on 06.01.2022 at 18:14 Clock
So first I must say that Caro has taken care of very well and I can make her absolutely no reproach and am very grateful but the issue was definitely not satisfactorily clarified on the part of Platincasino.
The Platincasino definitely refers to your for me very opaque written bonus conditions and measures with the payout (if the statements of many participants of this forum are true or, was also with me already clearly over Cashback sum ausgezaht )apparently with double or triple or quadruple measure.
Fact is my win in the amount of 5000 euros was NOT paid except for the 112 euros cashback and irrevocably deleted on the part of Platincasino.
The specifications on the part of Platincasino are definitely to be understood that you have to convert the cashback amount once and then this must be paid out immediately and theoretically may not continue to play with it to win money.
In my opinion, this is deception of the player, you casht the bonus credit so to speak already in real money when you press the button to convert and if you are there above the cashback amount, the amount above it is already canceled, but in the payout it is nowhere displayed or let alone there is a small pop-up window in which it is clearly noted that the maximum payout amount is reached and you have to pay out the balance first, which technically in my opinion should be possible without problems.Also that you can continue to play quite nomal and for each spin continues to pay the 5% fee, with a turnover of about 50000 euros during the period of my winning phase are alone 2500 euros tax or fee that must be somehow booked.
I have tried to contact the manager directly through Caro to explain the problems and my case again in peace, but unfortunately this was not possible.
It is very important to me that this contribution remains public and the community can see it so that no one in the future the same mistake happens and you get such a blow in the F'''''.
Through the statements of the community members and my own experience, this process is purely due to the amount of the difference of 112 to 5000 euros noticed and thus canceled.
My goal would have been to put on the goodwill of Platin to get my 5000 euros paid out and to formulate the user interface in the future more clearly and to improve because it can not be in your sense that it comes in the future with other players to such problems.
I would ask to leave this thread open for a few days to hear if anyone else has an opinion.
Express thanks again to Caro that she has taken the case at all

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Falcon wrote on 06.01.2022 at 18:20
So everything is completely the same?

Then why does Caro please write '' Fortunately we were able to find a solution in favor of the player, thus I will close the thread''

What should have happened in favor of the player now?

And yes, I also find it more than strange that you have to pay out the money first and then Deposit it again. For what please?

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Caro wrote on 06.01.2022 at 18:50
I thought we had found a good solution, however Curacao22 was not as convinced of it as I was. two different views...but does not matter here...

Of course I'll still leave the thread open and you're welcome to discuss about the Cashback terms etc, that's what we're a forum for and you could say/exchange your opinion I will definitely forward the point to the manager, or as I "know" her she reads here anyway.

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