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Platincasino: [solved] Bonus conditions for cashback very opaque and therefore 5000 Euro credit canceled (Page 16)

Topic created on 04th Jan. 2022 | Page: 16 of 21 | Answers: 201 | Views: 41,062
Falke
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

13th Jan. 2022, at 12:58 am CET#151
1 Like

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I would now really like to know the exact reasoning of Platin Casino why you have to withdraw the money after you have wagered it, when it remains completely the same and it is even to the disadvantage of the casino if people withdraw and do not continue playing

Something is absolutely not right. I have not believed it until now but I can really only imagine that it has something to do with the system to play with bonus. That then something runs differently and it only switches with the payout again or something like that

Platin must have a reason to do so and insist on it, even though it means losses. And no casino just gives up a lot of money for no reason. It can actually only be that the probability of winning would be higher than otherwise if you continue to play with the money

I'm open to other arguments, but this is the only LOGICAL reason I can think of. Platin is afraid of people continuing to play with the money. Why? Yes, Platin even wants to prevent people from playing on their site? A casino prevents that. There must be a reason and the assumption is that it has something to do with Manipulation of the system

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Myngmyng
Rookie

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

13th Jan. 2022, at 02:02 am CET#152
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Curacao22 wrote on 12.01.2022 at 19:43: So there is more info, there was a meeting today on the part of Platin and it was decided to revise the terms and conditions or the bonus conditions so that these are clearly recognizable for players and understood by the masses.
The Vip Support and the entire support team of Platincasino has now been or will be trained so that no more false information is conveyed.

But one thing is certain: !!! THE Cashback AMOUNT MUST BE CONVERTED ONCE AND AFTER THE CONVERSION INTO REAL MONEY TO BE PAID DIRECTLY !!!!

this is the clear statement on the part of Platin which is valid for the future.

I pass on this information because Caro has told me by communicator on the cell phone because she is on the road today and just does not find the time, but I think she will also express themselves tomorrow again on the subject.

To my case, unfortunately, there is still no exact info, however, Caro will close tomorrow again with Mathias in this regard and has assured me to fight for the payout, because she sees it just like me that, everything else is absolutely no solution for this matter and just like me is the opinion that by the insight of the manager and the change of the Agbs and the very clear statements of the support and the previous durchegehnden payout also about the cashback sum hinas simply a clear error on the part of the casino in my case has happened.
If I have misunderstood this Caro may of course correct me.
I very much hope that the casino after insight or goodwill or whatever they want to call it, pays out my winnings and as promised the Agbs in this regard changes so that it can no longer come to these misunderstandings in the future.

!!!!ALSO TO ALL CASHBACK ONCE IMPLEMENT AND PAY OUT TO AVOID GREAT DISAPPOINTMENTS !!!!!!!!!!!

Impossible what Platin is doing there!!!!!

Also here:
https://www.gamblejoe.com/forum/casinobeschwerden/platincasino/platincasino-zahlt-nicht-aus-falsche-grundlage-von-ihnen-264975/

I would also be interested in how that is handled when the cashback is less than 10 €, although....no longer want to pay in there if you have to read such posts

I have Platin status, which means I pay not necessarily little there (because there is not the 1 € / 5Sek.rule) but I will now also look for another regular casino....

I'll keep my fingers crossed that you still get your money🍀🍀🍀🍀






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ExSpielsuchti
Amateur

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

13th Jan. 2022, at 07:21 am CET#153
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I wonder why you still Deposit at Platin at all.
They have started towards the end of last year to massively deteriorate the service only, withdrawals take too long and then such things + 5.3% tax for each spin (no idea where the money goes).

Played for a long time at Energy, no 5sec 1€ rule, payouts take max 24h (if you are fully verified), super friendly customer service.

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Anonym

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

13th Jan. 2022, at 09:17 am CET#154
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So until this incident I was always very satisfied with the Platincasino no question, very fast payout and in my case also good support, probably shocks me this behavior now even more.

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evopower140
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

13th Jan. 2022, at 09:28 am CET#155
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ExSpielsuchti wrote on 13.01.2022 at 07:21 clock: I wonder why you still Deposit at Platin at all.
They have started towards the end of last year to massively deteriorate the service only, withdrawals take too long and then such things + 5.3% tax for each spin (no idea where the money goes).

Played for a long time at Energy, no 5sec 1€ rule, payouts take max 24h (if you are fully verified), super friendly customer service.

This is probably because Platin is one of the few casinos that does not follow the rules and has a MGA license

Was yes until now also always quite nice Cashback bonus from VIP support and so well now probably no more

Sure Platin was not the yellow of egg no comparison to Mrgreen or Rizk because you never had belly hurt

But that's true in terms of customer service, Platin has really slowed down

I have in recent times very happy to play at N1 super casino also the bonus and waggers are the hammer Head have the but now at Play and Go the kack rules

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LittleFu
Amateur

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

13th Jan. 2022, at 10:14 am CET#156
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Generally speaking, Platincasino has one of the worst Bonus terms of all casinos.
The turnover requirements are significantly higher than at other casinos.

Even the Weekly Free Spins offers (1 Free Spin per Euro Deposit), have a maximum payout amount
of 100 euros.
I have not experienced anything like this anywhere else at a casino.
Also here are the turnover requirements at 75x

As soon as Platincasino introduces the 5 sec rules and the autospins are switched off, this casino will
will lose the German market completely.
I guess until then it's: bag the maximum from the German players


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Marqes
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

13th Jan. 2022, at 10:27 am CET#157
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Are there no other casinos with Neteller that do not have these rules, i.e. 5 sec. rule, pay out quickly and are not cryptocasinos?

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frapi07
Elite

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

13th Jan. 2022, at 10:35 am CET#158
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lol I just asked for a bonus for the 1st time because I was curious to see what I would get after paying in 17k in 2021.

Hello XXX,

unfortunately there is no bonus available for your account at the moment, sorry.

If you have any further questions, please do not hesitate to contact us.

Have a nice day.

Love greetings,


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evopower140
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

13th Jan. 2022, at 10:54 am CET#159
1 Like

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frapi07 wrote on 01/13/2022 at 10:35 am: lol I just asked for a bonus for the 1st time because I was curious to see what I would get after paying in 17k in 2021.

Hello XXX,

unfortunately there is no bonus available for your account at the moment, sorry.

If you have any further questions, please do not hesitate to contact us.

Have a nice day.

Love greetings,



There you must always look what for an employee you answer that there are big differences.

They have also currently just maintenance work

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frapi07
Elite

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

13th Jan. 2022, at 10:55 am CET#160
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evopower140 wrote on 13.01.2022 at 10:54
There you must always look what for an employee you answer that there are big differences.

It was the Max

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