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Platincasino: [solved] Bonus conditions for cashback very opaque and therefore 5000 Euro credit canceled (Page 12)

Topic created on 04th Jan. 2022 | Page: 12 of 21 | Answers: 201 | Views: 39,743
Marqes
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

11th Jan. 2022, at 07:12 pm CET#111
1 Like

Liked this post: Avatar von Tonkabohne Tonkabohne
Still don't understand why this thread is marked as solved.

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Tonkabohne
Top Member

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

11th Jan. 2022, at 07:45 pm CET#112
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Marqes wrote on 11/01/2022 at 19:12: Still don't understand why this thread is marked as solved.

you are absolutely right !

Should Caro change it too ?

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Anonym

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

11th Jan. 2022, at 07:55 pm CET#113
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Marqes wrote on 11/01/2022 at 19:12: Still don't understand why this thread is marked as solved.

I think that's nen technical thing if you delete the thread once and then solved to write that is not to change it should not hang on, but if that is easy to change would be of course advantage am sooooo excited about tomorrow 😁



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Debra2805
Rookie

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

11th Jan. 2022, at 08:10 pm CET#114
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Curacao22 wrote on 11.01.2022 at 19:55
I think that's nen technical thing if you delete the thread once and then solved to write that is not to change it should not be hung up on it, but if that is easy to change would be of course advantage am sooooo excited about tomorrow 😁



I

I'm also excited as Bolle, Especially on 14.01 the guaranteed 21% Chashback purely theoretically credited because of the platinum status sweepstakes from the period 01.12.21 to 24.12.21 or maybe I won something else 🤣🤣🤣 I get 500eur Cashback I actually wanted to play away but if tomorrow comes out that you have to pay out only after the conversion I'm deeply disappointed and my anticipation is in the ass. I hope it goes well for you personally 5000eur is not little

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Anonym

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

11th Jan. 2022, at 09:04 pm CET#115
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5000 Euro is for me a very big sum I hope so much that it finds a good end

But good is already times that it has made waves and is taken care of it

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frapi07
Elite

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

11th Jan. 2022, at 09:24 pm CET#116
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ExSpielsuchti wrote on 11.01.2022 at 15:00
i know what it's about, but I just like to play with the money I have to gamble simply because I want to avoid such disappointments and problems.
i would go crazy if i would win thousands of euros with Cashback and then the casino tells me, nö there is only max 100€ for it.
if there is ever somewhere no matter in what form what free, I play that quickly down to 1 € times.

back to topic, I think in such cases but also the casino should then reinbauen so ne small message with " you have just reached the max cashout of their cashback / bonus ( whatever )
should actually be no problem.

Yes understand you there. I zock also only raw, so that I, with profit, can look forward to it 100% and I do not have to wager it or fear that I was careless and played with the Bonus money over 5€ per turn. If one wins raw what and has converted his Deposit once and one simply does not want to Risk more, one can stop then and pay out. I have very often drawn a line after a big hit and given me satisfied with the respective winnings and paid out.

Yes, that would be an idea and would actually not be difficult to implement, but the question is whether they will make this effort. They have for several weeks a problem with the cashback (that there is the tax is not included). Probably it was since the introduction of the tax so and no one has made public or noticed. When asked, the missing difference is added, but only when asked. I would say that the problem could be fixed within a few hours. You would just have to change the codes accordingly and just let them add only +5.3% to the current "wrong cashback".

Actually, I am still of the opinion that the conditions of Platin speak plain text. It is already there that the max. payout amount corresponds to the cashback granted. But I think that Platin should make a goodwill decision in favor of the player for various reasons, since they are partly to blame. I'll list the reasons:

a) The term "real money" and the procedure "real money conversion" are misleading. Probably they called it "real money" so that the player knows that he can withdraw the amount now (since bonus money is not withdrawable).

b) If one continues to play after the "real money conversion", then the 5.3% tax is deducted per spin. This is a deception and misleading, thinking that the balance is considered as a deposit made.

c) VIP support has given the green light to this by mail (the highest point of contact for Platin players) when asked (with examples given). If you can't rely on these statements, what can you rely on? After all, you can't write to a manager anywhere.


Tomorrow we will be smarter about this. You have to imagine, you are happy not to have lost a large sum of money and then they cancel your winnings and you wait almost a week until you know whether you will get the winnings or not. I wouldn't do that even if I won 100.000€.

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Anonym

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

11th Jan. 2022, at 09:34 pm CET#117
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frapi07 wrote on 11.01.2022 at 21:24
Yes understand you there. I zock also only raw, so that I, at profit, can look forward to it 100% and I do not have to wager it or fear that I was careless and played with the Bonus money over 5€ per turn. If one wins raw what and has converted his Deposit once and one simply does not want to Risk more, one can stop then and pay out. I have very often drawn a line after a big hit and given me satisfied with the respective winnings and paid out.

Yes, that would be an idea and would actually not be difficult to implement, but the question is whether they will make this effort. They have for several weeks a problem with the Cashback (that there is the tax is not included). Probably it was since the introduction of the tax so and no one has made public or noticed. When asked, the missing difference is added, but only when asked. I would say that the problem could be fixed within a few hours. You would just have to change the codes accordingly and just let them add only +5.3% to the current "wrong cashback".

Actually, I am still of the opinion that the conditions of Platin speak plain text. It is already there that the max. payout amount corresponds to the cashback granted. But I think that Platin should make a goodwill decision in favor of the player for various reasons, since they are partly to blame. I'll list the reasons:

a) The term "real money" and the procedure "real money conversion" are misleading. They probably called it "real money" so that the player knows that he can now withdraw the amount (since bonus money is not withdrawable).

b) If one continues to play after the "real money conversion", then the 5.3% tax is deducted per spin. This is a deception and misleading, thinking that the balance is considered as a deposit made.

c) VIP support has given the green light to this by mail (the highest point of contact for Platin players) when asked (with examples given). If you can't rely on these statements, what can you rely on? After all, you can't write to a manager anywhere.


Tomorrow we will be smarter about this. You have to imagine, you are happy not to have lost a high amount of money and then they cancel your winnings and you wait almost a week until you know whether you will get the winnings or not. I wouldn't do that even if I won 100.000€.


You just wrote everything again what is already several times in the thread and we are still from the basic idea not of one mind would not have thought that is possible 😁 but yes we will see tomorrow, anything other than a payout of my winnings and a revision of the website or conditions, would have to entail consequences .

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frapi07
Elite

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

11th Jan. 2022, at 09:39 pm CET#118
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Curacao22 wrote on 11.01.2022 at 21:34
You just wrote everything again what is already several times in the thread and we are still from the basic idea not of one opinion would not have thought that is possible 😁 but yes we will see tomorrow, anything other than a payout of my winnings and a revision of the website or conditions, would have to entail consequences .

Nothing wrong with having different opinions I interpret it that way, others just interpret the state of affairs differently. Nevertheless, I wish that you get right (for the reasons mentioned). I would also advise you to stop playing for a very long time I haven't played since December and it feels so good. In addition, I think Platin is not behaving well towards their customers at the moment (no goodwill, hardly any bonuses), which additionally prevents me from making further deposits.

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Falke
Expert

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

11th Jan. 2022, at 09:56 pm CET#119
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Curacao22 wrote on 11.01.2022 at 21:34
You just wrote everything again what is already several times in the thread and we are still from the basic idea not of one opinion would not have thought that is possible 😁 but yes we will see tomorrow, anything other than a payout of my winnings and a revision of the website or conditions, would have to entail consequences .


So I wish you in any case that you get the money. Then you can send Caro a big smack by airmail

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Niroht
Experienced

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

12th Jan. 2022, at 12:03 am CET#120
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Debra2805 wrote on 11.01.2022 at 20:10
I'm also excited as Bolle, Especially on 14.01 the guaranteed 21% Chashback purely theoretically credited because of the platinum status sweepstakes from the period 01.12.21 to 24.12.21 or maybe I won something else 🤣🤣🤣 I get 500eur Cashback I actually wanted to play away but if tomorrow comes out that you have to pay out only after the conversion I am deeply disappointed and my anticipation is in the ass. I hope it goes well for you personally 5000eur is not little


Since the email from December I have not heard anything more
And the email was also very vague
May I ask where you got the info or where I can find it?

Email partial extract in copy :

You've been busy in December and it's not far to the threshold of our luxury Christmas promotion! Make another big Deposit by December 24, reach the €5,000 mark, and as a reward we'll be ready to fulfill your Christmas wishes.
Under our Christmas tree lie this year luxury gifts in the totalwert of 80.000€ . Among them are 6 dream watches from Rolex, Omega and Tudor, as well as brand new Apple products and much more. And you are on the best way into our lottery Pot, which will be distributed before the turn of the year. With a little luck you will soon be wearing a dream watch or you can enjoy one of the other numerous luxury gifts!
And even if you are not lucky enough to win one of the many prizes, you can expect 50 free spins, or 21% cashback on your potential losses in December. So give it your all until Christmas Eve and be excited about our gifts for your loyalty.

The OR disturbs me thereby enormously

Neither from the lottery nor regarding the cashback I have not found any information since then

And after the Punch and Judy show that Platincasino is currently putting on regarding the payout of Curacao 22, you can't rely on anything anymore


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