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Platincasino: [solved] Bonus conditions for cashback very opaque and therefore 5000 Euro credit canceled (Page 10)

Topic created on 04th Jan. 2022 | Page: 10 of 21 | Answers: 201 | Views: 41,067
gamble1
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[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

9th Jan. 2022, at 04:20 pm CET#91
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Curacao22 wrote on 09.01.2022 at 14:40
I have the money but converted into real money, it's about the me from the converted money resulting win was canceled . And even the VIP support says quite clearly that after conversion to real money may be played freely with this amount and win and it is no longer subject to any conditions

Yes ok so if even the support confirms that then you can not blame the player I always take such conversations with OBS on because I think in case of dispute you might need that before the MGA or so but at an e-mail has shown that even easier

Then I am also clearly on your side because on statements of the support no matter whether VIP or not one must be able to rely simply since one with ambiguities simply no possibility has to ask someone else

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Anonym

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

9th Jan. 2022, at 05:17 pm CET#92
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For me it is just really only to cry I must really admit.
I thought today I write the VIP support simply times to myself and ask about this explicit facts so how it runs after real money conversion of Cashback and have also explained it with an example and of course I assumed that I either will not be answered or on the current test is noted because I assumed that it is vlt but known that this topic is current with me.
But I have actually promptly received an answer that the amount must be converted once and then no more conditions are subject.
On this answer I have asked again special quite exactly with the example 100 euros cash back once convert 150 onm account of it 100 convertible and after the convert with this amount clearly more won whether there are then any problems or limitations with the payout and it was answered to me again with the definite statement that this is no problem.
I do not know what I should say to this yet ...

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upola
Legend

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

9th Jan. 2022, at 05:29 pm CET#93
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Tonka bean wrote on 09.01.2022 at 15:34
Surely he knows that by now ?

That's why he asked Caro for help.

It is also to see this oh so good Platin Casino times from the other side.

And if she had not done it, the thread would be possibly no 9 pages already long

But sick how long there is made around.


You have to read everything.
My point was this sentence.

So to the thing if it finds a good end it only thanks to Caro happens I can so not quite sign.

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B****3

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

9th Jan. 2022, at 06:04 pm CET#94
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Curacao22 wrote on 09.01.2022 at 17:17: For me it is just really just crying I must really admit.
I thought today I write the VIP support simply times to and question about this explicit facts so how it runs after real money conversion of Cashback and have also explained it with an example and of course I assumed that I either will not be answered or on the current test is noted because I assumed that it is vlt but known that this topic is current with me.
But I have actually promptly received an answer that the amount must be converted once and then no more conditions are subject.
On this answer I have asked again special quite exactly with the example 100 euros cash back once convert 150 onm account of it 100 convertible and after the convert with this amount clearly more won whether there are then any problems or limitations with the payout and it was answered to me again with the definite statement that this is no problem.
I don't know what else to say ...

My God, calm down, it's caro's turn and it's the weekend
How many times do you want to ask in the chat?

Caro is on it and that's good, what better could not happen to you!

And the support can tell you what he wants decisive are the terms and conditions and how they are interpreted, you can still save 100 support statements.

Then apologize for the incorrect statement from support and you still do not get your money if it goes bad

So let caro do it

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gamble1
Icon

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

9th Jan. 2022, at 06:25 pm CET#95
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Blubbo33 wrote on 09.01.2022 at 18:04
My god, calm down now, it's caro's turn and it's the weekend
How many times are you going to ask in chat?

Caro is on and that's good, what better could not happen to you !

And the support can tell you what he wants decisive are the terms and conditions and how they are interpreted, you can still save 100 support statements.

Then apologize for the incorrect statement from support and you still do not get your money if it goes bad

So let caro do it

Well I think personally with a simple apology for the incorrect statement it won't be just ok

If I now work in a restaurant and someone asks me if there are nuts in it and I say no is no problem are not in it and the customer gets an allergic reaction I am still to blame as an employee and am responsible because I have simply spoken without knowledge

There are things that customers can not answer or simply do not understand it then you have to rely on the statements of employees can not be passed on to the customer

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B****3

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

9th Jan. 2022, at 06:31 pm CET#96
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gamble1 wrote on 09/01/2022 at 18:25
Well I think personally with a simple apology for the wrong statement it will not be just ok

If I now work in a restaurant and someone asks me if there are nuts in it and I say no is no problem are not in it and the customer gets an allergic reaction I am still to blame as an employee and am responsible because I have spoken without knowledge simply

There are things that customers can not answer or simply do not understand it then you have to rely on the statements of employees can not be passed on to the customer

I have also not written that is correct, but that's just how it goes
It is not the first false statement of support here in the forum and there were already some casinos.

In the end, the casino sits on the longer lever, and with vague terms and conditions, you have zero chance if they do not want

And that also applies to sky or vodafone, I also had statements from support that were simply wrong. Hence my statement, there's an apology and that's it.

And which casino has a 1a support?

And I had written earlier, that nowadays you can only be happy when the money is in the account and not when the winning pictures is inside.

It's all just become too shaky, and it's no longer fun, no matter which casino

I have so far only once had bad luck with ner payout, but still I hardly play, because it is more than pointless and makes zero fun

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frapi07
Elite

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

9th Jan. 2022, at 06:38 pm CET#97
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Blubbo33 wrote on 09.01.2022 at 18:31
I have also not written that is correct, but that's just how it goes
It is not the first false statement from the support here in the forum and there were already some casinos.

In the end, the casino sits on the longer lever, and with schwammige terms and conditions, you have zero chance if they do not want

And that also applies to sky or vodafone, I also had statements from support that were simply wrong. Hence my statement, there's an apology and that's it.

And which casino has a 1a support?

Funnily enough, I also had it at Vodafone, since assured me a monthly discount i.H.v. 20 € on a tariff. Only because of that I agreed to the contract and signed. Well, after 6 months it was gone. I could not do anything against it. It was testimony against testimony.

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yildir
Rookie

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

9th Jan. 2022, at 07:26 pm CET#98
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So people I'll give my two cents about it I signed up specifically for this

When I still had the Platin status and Noel from the Vip Support asked if I can continue to play with cashbacks or Bonuses with max. cashout after converting and pay out more he told me that this is possible, BUT that I have to pay out the exact amount after I have converted it and cancel again so that there are no problems with the payout when it is checked exactly, because it is then exactly like a deposit. He told me so I am on the safe side.

So again:

1. Convert bonus
2. Convert e.g. 100€ real money afterwards
3. request 100€ withdrawal
4. Cancel withdrawal again
5. And now it counts as 100€ Deposit and so you would have no problems if the withdrawal is checked closely if you want to withdraw more.

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Anonym

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

10th Jan. 2022, at 10:08 am CET#99
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yildir wrote on 09.01.2022 at 19:26: So people I give times my mustard to it I have registered specifically for this

When I still had the Platin status and Noel from the Vip Support asked if I can continue to play with cashbacks or Bonuses with max. cashout after the convert and pay out more he told me that this is possible, BUT that I have to pay out after I have converted the exact amount and cancel again so that there are no problems with the payout when it is checked exactly, because it is then just like a deposit. He told me so I am on the safe side.

So again:

1. Convert bonus
2. Convert e.g. 100€ real money afterwards
3. request 100€ withdrawal
4. Cancel withdrawal again
5. And now it counts as 100€ Deposit and so you would have no problems if the withdrawal is checked closely if you want to withdraw more.

So to be honest I think that this is a very difficult approach 😂
If you obviously can not rely on the statements of the VIP support in relation to the Cashback, then I think it is not the right way to bring people here such strategies closer with first pay out and cancel 😁

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yildir
Rookie

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

10th Jan. 2022, at 11:19 am CET#100
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So it is apparently considered like a Deposit by the system as Noel explained it to me 💁

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