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Platincasino: [solved] Bonus conditions for cashback very opaque and therefore 5000 Euro credit canceled

Topic created on 04th Jan. 2022 | Page: 1 of 21 | Answers: 201 | Views: 40,321
Anonym

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

4th Jan. 2022, at 04:22 pm CET#1
1 Like

Liked this post: Avatar von KaCkvOgL KaCkvOgL
Moin Moin I have received on Monday my Cashback on the Platincasino page.
This should have been about 230 euros, but was at 112 euros what I have complained directly and during the waiting time I have already played with the 112 euros and these as it is the conditions once converted to convert the amount into real money
At this point, the bonus conditions expire for the sober player, since one also converts the amount into REAL MONEY according to the homepage. According to Platincasino, the maximum amount that can be paid out is the same as the cashback, because you can see that directly, in this case you convert the 112 euros once and win 20 euros can still only convert the 112 euros, all still very understandable and no problem.
Now I have played with these 112 euros quite normal further, it should be noted that I have collected both platinum points, as well as with each spin 5 percent taxes were deducted in addition to the normal use, which will also appear in the statement of the casino at the tax office. So obviously a normal game has taken place without any difference to the game with real money, because the bonus has been converted into real money before.
According to the following logic of the operator, you should have paid out the 112 and deposited it again so that it is really real money, but that would mean that the button ''Convert to real money'' is absolutely deceptive.
Now I have played and finally times a higher win of about 5000 euros can reach and have almost the entire sum as payout requested.
It is to be said that it was already a few times with smaller sums absolutely no problem to pay out a sum that was above the cashback.
After Platincasino had a server down for a few hours, I got a mail which I added that only a payout in the amount of the cashback would be possible (but it is by the conversion into real money actually no longer subject to bonus conditions) and the remaining amount up to the 112 euros was irrevocably canceled.
On my mails is not yet received, I must say that I may have written something upset, but I was also more than shocked by the entire process.
These bonus conditions are under these circumstances really very unclear and opaque formulated and by the fact that also the taxes on the spins continue to accrue and you can continue to play with the money without any change and apparently can also pay out if the amount does not go into the thousands as I can say from experience and you can also see it from some forums from statements of other players
I would like the wording to be clearly formulated and checked to save other players such problems in the future and expect in any case for a loyal player like me with regular deposits an accommodating behavior in my case.
Have you also made such experiences?

This post has been translated automatically

notAnumbR
Rookie

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

4th Jan. 2022, at 06:29 pm CET#2
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meal, yes the Cashback is already confusing. once convert and max cashout in the amount of the cashback!!! in your case 112euro

This post has been translated automatically

Iknowyou
Experienced

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

4th Jan. 2022, at 06:40 pm CET#3
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Here in the forum there are enough people who have paid out over the Cashback and even I too. Here was also someone recently from their 20 euro cashback could pay out over 1000. Normally, this is not a problem.

In such cases, so always contact Caro directly. She can usually clarify this for one

This post has been translated automatically

Niroht
Experienced

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

4th Jan. 2022, at 07:08 pm CET#4
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Nobody has liked this post so far
Curacao22 wrote on 04.01.2022 at 16:22: Moin Moin I have received on Monday my Cashback on the Platincasino page.
This should have been about 230 euros, but was at 112 euros what I have complained directly and during the waiting time I have already played with the 112 euros and these as it is the conditions are once converted to the amount then in real money
At this point, the bonus conditions expire for the sober player, since one also converts the amount into REAL MONEY according to the homepage. According to Platincasino, the maximum amount that can be paid out is the same as the cashback, because you can see that directly, in this case you convert the 112 euros once and win 20 euros can still only convert the 112 euros, all still very understandable and no problem.
Now I have played with these 112 euros quite normal further, it should be noted that I have collected both platinum points, as well as with each spin 5 percent taxes were deducted in addition to the normal use, which will also appear in the statement of the casino at the tax office. So obviously a normal game has taken place without any difference to the game with real money, because the bonus has been converted into real money before.
According to the following logic of the operator, you should have paid out the 112 and deposited it again so that it is really real money, but that would mean that the button ''Convert to real money'' is absolutely deceptive.
Now I have played and finally times a higher win of about 5000 euros can reach and have almost the entire sum as payout requested.
It is to be said that it was already a few times with smaller sums absolutely no problem to pay out a sum that was above the cashback.
After Platincasino had a server down for a few hours, I got a mail which I added that only a payout in the amount of the cashback would be possible (but it is by the conversion into real money actually no longer subject to bonus conditions) and the remaining amount up to the 112 euros was irrevocably canceled.
On my mails is not yet received, I must say that I may have written something upset, but I was also more than shocked by the entire process.
These bonus conditions are under these circumstances really very unclear and opaque formulated and by the fact that also the taxes on the spins continue to accrue and you can continue to play with the money without any change and apparently can also pay out if the amount does not go into the thousands as I can say from experience and you can also see it from some forums from statements of other players
I would like the wording to be clearly formulated and checked to save other players such problems in the future and expect in any case for a loyal player like me with regular deposits an accommodating behavior in my case.
Have you also made such experiences?

Are you quite sure that you have converted the amount into real money after the turnover of 1x, in the menu item account balance?
Look at your transactions, there is the amount and when you have converted it.
From that point on it is real money and there is no limit for subsequent wins.
That the amount must be paid out before, such as Lapalingo would be new and I can not really believe. For the simple reason that today I have made a withdrawal from my cashback and received

This post has been translated automatically

gamble1
Icon

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

4th Jan. 2022, at 08:23 pm CET#5
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So basically it is similar to a normal Max Cashout with e.g. free spins

If you win 50 € and have a max of 50 € you can bet these 50 then it is real money with which you are no longer subject to the blocked games or the max bet but the maximum payout amount remains the same and until you have paid out

This has always been the case with most casinos

Whether Platin has already paid out amounts above I can not judge but think that was then about goodwill

This post has been translated automatically

Comingsoon19
Experienced

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

4th Jan. 2022, at 09:09 pm CET#6
1 Like

Liked this post: Avatar von krabbe666 krabbe666
I had some time ago at Platin times inquired. Since I was told that as soon as you have converted the bonus and this has then converted into real money you can then also be paid out normally more. Is yes no more bonus money.

VG

This post has been translated automatically

Anonym

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

5th Jan. 2022, at 02:44 pm CET#7
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Lars091985 wrote on 04.01.2022 at 21:09: I had some time ago at Platin times inquired. Since I was told that as soon as you have converted the bonus and this has then converted into real money you can then also be paid out normally more. Is no longer bonus money.

VG

Hi Lars, do you happen to have an email or screenshots of this answer?

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Anonym

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

5th Jan. 2022, at 02:46 pm CET#8
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Iknowyou wrote on 04.01.2022 at 18:40: Here in the forum there are enough people who have paid out about the Cashback and even I also. Here was also someone recently the from their 20 euro cashback over 1000 auszahlen lassen. Normally this is not a problem.

In such cases, so always contact Caro directly. She can usually clarify for one

Yes that was also my info, because it has also worked before with me, but now with a higher amount problems.

I would be especially very interested in these conditions to mark more clearly and this convert into real money somehow differently to mark, because it is definitely not real money because it is still subject to bonus conditions, which is a pity

This post has been translated automatically

Anonym

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

5th Jan. 2022, at 03:09 pm CET#9
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Thorin2017 wrote on 04.01.2022 at 19:08
Are you quite sure that you have converted the amount into real money after the turnover of 1x, in the menu item account balance?
Look at your transactions, there is the amount and when you have converted it.
From that point on it is real money and there is no limit for subsequent wins.
That the amount must be paid out before, such as Lapalingo would be new and I can not really believe. For the simple reason that today I have made a withdrawal from my Cashback and received.


Moin Thorin, yes I am sure and it is also displayed in my transactions that I have converted ca111 euros, because a few euros were lost during the one-time conversion . Of this I also have a screenshot, I just do not know how I can insert here.

This post has been translated automatically

Iknowyou
Experienced

[solved] Bonus conditions for cashback very opaque and therefore 5000 Euro...

5th Jan. 2022, at 03:35 pm CET#10
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Just write to someone here at Gamblejoe. Caro for example. Caro rules!

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