Platincasino: [solved] AGB confusion. Payout cancelled. Account deleted

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Hidaruma wrote on 22.07.2021 at 21:51: The next who has not deposited here with his own money?
The best thing to do is to contact the GJ mod Caro. She will surely be happy to help you, although the money is actually rightly gone.

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Falke wrote on 23.07.2021 at 00:06
Well, if he violated it must be acted upon immediately.

But it can not be the player for months to let Deposit and as soon as a payout is pending to block the account with the '' Joker'' in the background that the player has once violated the terms and conditions.

From a legal point of view, the matter is actually quite clear.

1.If they already knew about the violation beforehand and let him deposit but not pay out in case of a win, then this clearly fulfills the criminal status of fraud. The player has deposited in good faith in the event of a win of course to get money. Since the casino never intended to do so, this is clearly fraud. They wanted to get as much money as possible from the player, without him having a chance to win.

2. Now, of course, the casino can claim that you have made a very serious mistake and they have noticed the violation of the terms and conditions only during the payout. Some employee has overlooked... Whatever. Then it would not be fraud. But then the casino would have to transfer back all deposits that took place after the violation of the terms and conditions, since the player had no chance to win from that point on and certainly did not deposit his money for charitable purposes.

And exactly with this argumentation I would hire a lawyer and write to the casino
Must be somehow clear to anyone with a little understanding of the law that they can not simply keep his deposits, but withdrawals can be withheld at will

Either Platin Casino has an afterthought as far as the AGB violation is concerned and a valid contract is upright between player and casino, or the casino says that from the time of the AGB violation no more contract with the player was upright, then the deposits after this violation are not to be retained since no more contract existed between player and casino

Whereby, so by the way, the player can usually always assume that a valid contract exists when the casino accepts deposits and lets the player play.

To bring it perhaps a little easier to the point.

The casino argues to terminate the contract with the player because the terms and conditions have been violated. They can do that. But it is absolutely clear that the contract is terminated from the date of the violation

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gamble1 wrote on 23.07.2021 at 11:12 am
Well a casino is a company and to accuse it of fraud is difficult or impossible to do

You can always come with the argument the TE is not the navel of the world for this company and Platin has then simply not noticed in advance they can and will invoke and the opposite is almost impossible to prove unless the TE because of this offense has already been warned what but certainly not happened

I think it will come down to the argument that they come with the routine review of the account and it would be really interesting to know if the TE after the incident has already paid out but even then they could say it was a routine check

But I would almost go so far and say the TE should remind the support with a refund of the funds that were deposited by a third party because if in the terms and conditions is that these funds are transferred back and it is then only now noticed would still have to remain unaffected this point

But that should be the only thing you can do because unfortunately it is still the fault of the TE

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Falcon wrote on 07/23/2021 at 12:34 PM

That's what I wrote. Sure, they can talk themselves out of it. But then they have to reverse all deposits that have taken place after the AGB violation, because otherwise it is FRAUD and by definition.

So in order to clear the suspicion of fraud and to refer to an error, the deposits must be repaid.

That you can not do anything is unfortunately the widespread opinion. Even a Platin casino may not simply do as it pleases.
Where will we end up if a company is allowed to withhold funds at will? They are allowed to block his account at any time. They have that right. But they are not allowed to simply embezzle other people's money and take it for themselves.

The money stays with Platin-Casino. Think about it. Imagine you have 10,000 in your bank account. And suddenly the bank blocks your account because you have violated the terms and conditions a year ago. In this case it would be logical for everyone that the bank can't just keep the 10,000 and buy a new company car with it

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gamble1 wrote on 23.07.2021 at 18:06
Yes of course that's true but you have to pay attention to what it says there

If a casino clearly writes in the AGB's in case of a violation, the money is retained and you agree to the AGB's then unfortunately you also accept this point and thus gives up his right to claim the money because you agreed to the conditions and so it behaves with everything you accept in the AGB's the only exception is when a point in the AGB's against applicable laws violates

But as I said in this case platin should actually abide by its own rules and if they give this reason also the following point and refund the funds if they come with the argument too long ago then they should not be in reverse the money therefore withheld

Therefore, I would if platin has the so in the AGB's stand as the TE has described let the casino know that one is not completely stupid and has also read the AGB's and they point out that they then have to refund the funds that were deposited from the account of the third party as their terms and conditions say

Then they will calculate and decide what costs less for them

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cweber wrote on 24.07.2021 at 15:40: In my opinion, the cost-benefit factor speaks against legal action. Therefore, I will not look into it any further. Have written off the money for me and have come to the decision to no longer gamble online. One reads often enough such negative experience reports.

Thanks to all who have commented on my post.

Caro from GJ could not help either. But also here a thank you. It is good to have such a forum.

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