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Platincasino: Pure disaster. 3500€ payout not possible and no contact from support

Topic created on 06th Nov. 2023 | Page: 1 of 1 | Answers: 3 | Views: 1,213
Linho1609

Pure disaster. 3500€ payout not possible and no contact from support

6th Nov. 2023, at 11:46 am CET#1
0 Likes

Nobody has liked this post so far
Hello Forum,

i have won just over 5000€ at Platincasino. I requested two payouts as the maximum payout is €4000. At first it got really complicated as they wanted all kinds of proof. In the end, it was no longer possible to pay out using what was available (credit card). But at first they explicitly said that only credit cards were possible because I had deposited with them. Ok all right, any Verification was successful. Then I was told to please request the withdrawals via Inpay. Done. 1100€ payout was approved on Saturday and was on it on Monday. The 4000€ withdrawal was canceled for whatever reason (although it was already accepted before the other one) and suddenly I had the money on my account again. So the 4000€ payout has now become a 3500€ payout which I still don't have in my account. The booking was apparently on 31.10 and today is 6.11 and there is still nothing on it.

Can someone please help me?

I have not yet received any response to my query as to whether I will receive a payment receipt from Platincasino. In general, live support has unfortunately not been available since Friday. I don't know if it's just for my account or if they've switched it off in general.

Maybe someone can help. Thanks in advance!

This post has been translated automatically

Julian
Elite

Pure disaster. 3500€ payout not possible and no contact from support

6th Nov. 2023, at 11:54 am CET#2
1 Like

Liked this post: Avatar von Hanshanshans Hanshanshans

Linho1609 wrote on 06.11.2023 at 11:46 am: Hello forum,

i have won just over 5000€ at Platincasino. I requested two payouts as the maximum payout is €4000. At first it got really complicated as they wanted all kinds of proof. In the end, it was no longer possible to pay out using what was available (credit card). But at first they explicitly said that only credit cards were possible because I had deposited with them. Ok all right, any Verification was successful. Then I was told to please request the withdrawals via Inpay. Done. 1100€ payout was approved on Saturday and was on it on Monday. The 4000€ withdrawal was canceled for whatever reason (although it was already accepted before the other one) and suddenly I had the money on my account again. So the 4000€ payout has now become a 3500€ payout which I still don't have in my account. The booking was apparently on 31.10 and today is 6.11 and there is still nothing on it.

Can someone please help me?

I have not yet received any response to my query as to whether I will receive a payment receipt from Platincasino. In general, live support has unfortunately not been available since Friday. I don't know if it's just for my account or if they've switched it off in general.

Maybe someone can help. Thanks in advance!

Hello Linho1609,

I have forwarded your request to our contact person for Platincasino
I'll get back to you when I know more about it

This post has been translated automatically

Linho1609

Pure disaster. 3500€ payout not possible and no contact from support

6th Nov. 2023, at 11:56 am CET#3
0 Likes

Nobody has liked this post so far
Wow, mega thanks Julian.

This post has been translated automatically

mateo

Pure disaster. 3500€ payout not possible and no contact from support

7th Nov. 2023, at 08:01 pm CET#4
0 Likes

Nobody has liked this post so far

Linho1609 wrote on 06.11.2023 at 11:46 am: Hello forum,

i have won just over 5000€ at Platincasino. I requested two payouts as the maximum payout is €4000. At first it got really complicated as they wanted all kinds of proof. In the end, it was no longer possible to pay out using what was available (credit card). But at first they explicitly said that only credit cards were possible because I had deposited with them. Ok all right, any Verification was successful. Then I was told to please request the withdrawals via Inpay. Done. 1100€ payout was approved on Saturday and was on it on Monday. The 4000€ withdrawal was canceled for whatever reason (although it was already accepted before the other one) and suddenly I had the money on my account again. So the 4000€ payout has now become a 3500€ payout which I still don't have in my account. The booking was apparently on 31.10 and today is 6.11 and there is still nothing on it.

Can someone please help me?

I have not yet received any response to my query as to whether I will receive a payment receipt from Platincasino. In general, live support has unfortunately not been available since Friday. I don't know if it's just for my account or if they've switched it off in general.

Maybe someone can help. Thanks in advance!

Hello linho1609


Have you received the money? I have been waiting for my payout since 28.10. Today I received an email that it has been canceled (3000€). The answer from support is always the same (wait/tolerate) and it has already been canceled twice.

This post has been translated automatically

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