Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Platincasino: Pure disaster. 3500€ payout not possible and no contact from support

Topic created on 06th Nov. 2023 | Page: 1 of 1 | Answers: 3 | Views: 1,290
Linho1609

Pure disaster. 3500€ payout not possible and no contact from support

6th Nov. 2023, at 11:46 am CET#1
0 Likes

Nobody has liked this post so far
Hello Forum,

i have won just over 5000€ at Platincasino. I requested two payouts as the maximum payout is €4000. At first it got really complicated as they wanted all kinds of proof. In the end, it was no longer possible to pay out using what was available (credit card). But at first they explicitly said that only credit cards were possible because I had deposited with them. Ok all right, any Verification was successful. Then I was told to please request the withdrawals via Inpay. Done. 1100€ payout was approved on Saturday and was on it on Monday. The 4000€ withdrawal was canceled for whatever reason (although it was already accepted before the other one) and suddenly I had the money on my account again. So the 4000€ payout has now become a 3500€ payout which I still don't have in my account. The booking was apparently on 31.10 and today is 6.11 and there is still nothing on it.

Can someone please help me?

I have not yet received any response to my query as to whether I will receive a payment receipt from Platincasino. In general, live support has unfortunately not been available since Friday. I don't know if it's just for my account or if they've switched it off in general.

Maybe someone can help. Thanks in advance!

This post has been translated automatically

Julian
Elite

Pure disaster. 3500€ payout not possible and no contact from support

6th Nov. 2023, at 11:54 am CET#2
1 Like

Liked this post: Avatar von Hanshanshans Hanshanshans

Linho1609 wrote on 06.11.2023 at 11:46 am: Hello forum,

i have won just over 5000€ at Platincasino. I requested two payouts as the maximum payout is €4000. At first it got really complicated as they wanted all kinds of proof. In the end, it was no longer possible to pay out using what was available (credit card). But at first they explicitly said that only credit cards were possible because I had deposited with them. Ok all right, any Verification was successful. Then I was told to please request the withdrawals via Inpay. Done. 1100€ payout was approved on Saturday and was on it on Monday. The 4000€ withdrawal was canceled for whatever reason (although it was already accepted before the other one) and suddenly I had the money on my account again. So the 4000€ payout has now become a 3500€ payout which I still don't have in my account. The booking was apparently on 31.10 and today is 6.11 and there is still nothing on it.

Can someone please help me?

I have not yet received any response to my query as to whether I will receive a payment receipt from Platincasino. In general, live support has unfortunately not been available since Friday. I don't know if it's just for my account or if they've switched it off in general.

Maybe someone can help. Thanks in advance!

Hello Linho1609,

I have forwarded your request to our contact person for Platincasino
I'll get back to you when I know more about it

This post has been translated automatically

Linho1609

Pure disaster. 3500€ payout not possible and no contact from support

6th Nov. 2023, at 11:56 am CET#3
0 Likes

Nobody has liked this post so far
Wow, mega thanks Julian.

This post has been translated automatically

mateo

Pure disaster. 3500€ payout not possible and no contact from support

7th Nov. 2023, at 08:01 pm CET#4
0 Likes

Nobody has liked this post so far

Linho1609 wrote on 06.11.2023 at 11:46 am: Hello forum,

i have won just over 5000€ at Platincasino. I requested two payouts as the maximum payout is €4000. At first it got really complicated as they wanted all kinds of proof. In the end, it was no longer possible to pay out using what was available (credit card). But at first they explicitly said that only credit cards were possible because I had deposited with them. Ok all right, any Verification was successful. Then I was told to please request the withdrawals via Inpay. Done. 1100€ payout was approved on Saturday and was on it on Monday. The 4000€ withdrawal was canceled for whatever reason (although it was already accepted before the other one) and suddenly I had the money on my account again. So the 4000€ payout has now become a 3500€ payout which I still don't have in my account. The booking was apparently on 31.10 and today is 6.11 and there is still nothing on it.

Can someone please help me?

I have not yet received any response to my query as to whether I will receive a payment receipt from Platincasino. In general, live support has unfortunately not been available since Friday. I don't know if it's just for my account or if they've switched it off in general.

Maybe someone can help. Thanks in advance!

Hello linho1609


Have you received the money? I have been waiting for my payout since 28.10. Today I received an email that it has been canceled (3000€). The answer from support is always the same (wait/tolerate) and it has already been canceled twice.

This post has been translated automatically

Hot Topics23rd Dec. 2024 at 04:39 am CET

Gossip
0
Offline Casinos
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately