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Platincasino: Platin Casino - ViP Support - Joyce

Topic created on 11th Dec. 2021 | Page: 1 of 1 | Answers: 5 | Views: 2,395
Iknowyou
Experienced

Platin Casino - ViP Support - Joyce

11th Dec. 2021, at 06:17 pm CET#1
2 Likes

Liked this post: Avatar von KaCkvOgL KaCkvOgL, Avatar von notAnumbR notAnumbR
Hello all,

i really need to vent here
I have no problem with Platin's support in general. Max and Alex are great. Super nice, sweet and totally fair. Noel always totally generous when it comes to Platin offers
However, I have had a big problem with Joyce for months
No matter when I write to the VIP support and Joyce serves me there, the negative ends. As an example, I ask for a bonus in the morning. I am told I must first Deposit again. No ding I pay in during the day and then ask again in the evening for a bonus. Joyce answers me and craps on me that I can only make one bonus request per day. Which is not true at all because only on the weekend bonus requests are processed only once. During the week it doesn't matter. Or I pay in and ask for a bonus and get back to Joyce. She says no, not today. Next day another support employee. Oh, no problem, here's 50 euros
There have been many situations where I thought this person must have something against me. Why also always
Today then the coronation. I ask quite dear whether they have a great offer for me to the weekend. Of course Joyce writes me back. Unfortunately, there is no bonus today because I should first deposit. I have asked extra before her again, if I deposit and lose, may I ask again for a bonus? Otherwise I wait until Monday. She replied yes she would then like to look again when I deposit. Done done. Pay in lose of course without a chance of a win. And ask for a bonus. Then the answer from her. I've blocked you now times a week. you know the bonus conditions. Geil super
I have such a hate cap on the. Now even in december where you get times also what of Platin back. a huge impudence. I even ask if I may ask again for a bonus

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notAnumbR
Rookie

Platin Casino - ViP Support - Joyce

11th Dec. 2021, at 06:35 pm CET#2
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i know this too well, i have already asked her if she is authorized to issue credits at all. however, when it comes to payment or other things, she is top like the rest.

This post has been translated automatically

Iknowyou
Experienced

Platin Casino - ViP Support - Joyce

15th Dec. 2021, at 09:26 am CET#3
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Simply a cheek what is going on at the moment
Gamblejoe had now times for me there contact taken. And even the manager says that was ne sauerrei
Nevertheless, I remain locked, because you can not undo that. My 80 euro Cashback is not paid out to me and I can not use. I can no longer participate in promotions. So I have never been treated like this in all the years. above all, no one answers anymore. According to chat I should submit a complaint. Back came only an evaluation sheet whether I am satisfied with the service

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Caro
Expert

Platin Casino - ViP Support - Joyce

15th Dec. 2021, at 10:14 am CET#4
2 Likes

Liked this post: M****l, Avatar von Saphira Saphira
Iknowyou wrote on 15.12.2021 at 09:26 Clock: Simply ne cheek what is going on at the moment
Gamblejoe had now times for me there contact taken. And even the manager says that was ne sauerrei
Nevertheless, I remain locked, because you can not undo it. My 80 euro Cashback is not paid out to me and I can not use. I can no longer participate in promotions. So I have never been treated like this in all the years. above all, no one answers anymore. According to chat I should submit a complaint. Back came only an evaluation sheet whether I am satisfied with the service

I've written to you but that the 80 € can not be paid out just like that, because the cashback must first be converted 1x, before you can make a payout and that you get it again after the expiry of the block. I honestly don't know where the problem is now. The fact is that you have asked toouuu many times for a bonus (you admitted that) and have already been warned by the VIP chat. You said yourself that you wanted to take a break. Of course it went stupid that the support said that you should ask again later. But according to Platin, it was far more than 2 requests on the day.

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evopower140
Expert

Platin Casino - ViP Support - Joyce

15th Dec. 2021, at 03:44 pm CET#5
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But yes the customer is right they are all great except Joyce with the I never get what no matter what I Deposit even if I lose 800 if I then the next morning at 10 request is often the Max or Noel there they are then again super generous

But that's exactly what I've been told by her when it can come to a break although I had asked once a week because I was so annoyed that I answered her I take a month and am to vipbommbang or N1 Energy there are many N1 is extremely fair because I often get between 50 and 150 euros with Wagger 3 or 5 and no Max Cashout

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evopower140
Expert

Platin Casino - ViP Support - Joyce

13th Mar. 2022, at 11:59 am CET#6
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Nobody has liked this post so far
The topic is already old but it must be said that Joyce Dear has become the best of the 4 in my opinion, she has become very generous and processes my payout within 5 minutes to 1 hour and always writes back directly

I think the Alex has deteriorated extremely

So here again a big praise to the dear Joyce as she makes her work in the last few weeks!!!!

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