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Platincasino: Platin Casino tries everything to delay small payout

Topic created on 13th Feb. 2021 | Page: 1 of 1 | Answers: 6 | Views: 4,086
Duebel777

Platin Casino tries everything to delay small payout

13th Feb. 2021, at 04:13 am CET#1
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Moin,
i am already verified at Platin Casino since January 2019, but I have played there only rarely and with small amounts because I never liked the layout of the site

A few days ago I made another small Deposit through MuchBetter and was able to play my way up to 100€. I then requested a withdrawal and expected that the money would be there the next day at the latest as I am used to from other casinos that also offer MuchBetter. Since it was only a small amount, I am already long verified (ID, proof of address, EC card and bank statement were deposited) and have previously carried out a Auszahluing at Platin I saw no reason for problems.

The next day I noticed that the money was back in my Platin account and found a standard mail in my mailbox that my account had been checked and that some documents were missing. As a comment it said that my Visa card was meant. I was a bit surprised because I had used this card only once for a payment, that was in August 2019, and the card had nothing to do with the current transaction. Nevertheless, I uploaded pictures of the card and started waiting

The next day I found that the images were rejected without giving any reason. I took new pictures which were basically identical, uploaded them again, requested the payout again and waited again. One day later I found out that the Visa card was now confirmed, but the money was booked back to my Platin account. In my mailbox I found the standard mail again, this time with the remark that my bank card was no longer valid

I have never used my bank account for a deposit, only in February 2019 once made a withdrawal to this account. At that time I also had bank card and statement on file, the card then expired in December 2019. Why do I have to upload the current bank card now although the bank account has not been used for 2 years? I did that anyway today but actually already had no desire to the whole stress

When the documents were still not confirmed after several hours and the Live Chat was not available I decided to gamble the money away and close my account at Platin permanently. I probably did exactly what Platin wanted to do with this action. Since, as I said, I only played on the site very rarely and with small amounts, Platin probably prefers the loss of me as a customer than a payout

For me, the issue is actually settled, but I find the behavior of Platin very cheeky. I am verified at countless OCs, have often made as a new customer directly four-digit payouts but never had anything like so many problems. Since there are also many similar reports about Platin here in the forum, I wonder why Platin is still in 3rd place in the GambleJoe ranking

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Kleinkariert
Expert

Platin Casino tries everything to delay small payout

13th Feb. 2021, at 12:55 pm CET#2
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Very sad why just then requested the Visa card, very disappointing from Platin and a good reaction from you. Where I always choose permanent locks with caution, so that it does not affect me negatively years later, for example, when a group brings out several casinos and then makes problems with high payouts.

The money would have been paid out to you in the end if you had written to Caro or Julian beforehand. Then it would have been settled, then you could have locked yourself. Find it always stupid if you first it gambles away and then can be locked out of frustration. 100 € to gamble simply for the reason I feel as reckless.

This post has been translated automatically

DonSen
Rookie

Platin Casino tries everything to delay small payout

14th Feb. 2021, at 12:02 am CET#3
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Kleinkariert wrote on 13.02.2021 at 12:55 pm: Very sad why just then requested the Visa card, very disappointing from Platin and a good reaction from you. Where I always choose permanent locks wisely so that it does not affect me negatively years later e.g. when a group brings out several casinos and then makes problems with high payouts.

The money would have been paid to you in the end if you had written to Caro or Julian beforehand. Then it would have been settled, then you could have locked yourself. Find it always stupid if you first it gambles away and then can be locked out of frustration. 100 € to gamble simply for the reason I feel as reckless.

have then caro or julian what to do with platinum or is that a general info? have quasi also n "small" problem with platinum... the first time after 3 or 4 years ^ ^

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Kleinkariert
Expert

Platin Casino tries everything to delay small payout

14th Feb. 2021, at 02:25 pm CET#4
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DonSen wrote on 02/14/2021 at 00:02 PM

do caro or julian have something to do with platinum or is this general info? i have a "little" problem with platinum... the first time after 3 or 4 years^^

The casino is listed here, in case of problems they can mediate and thus some things go faster than it would normally be the case.

This post has been translated automatically

Duebel777

Platin Casino tries everything to delay small payout

14th Feb. 2021, at 09:49 pm CET#5
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Short update:
After closing my account on Friday evening, I got another mail from Platincasino today (are they allowed to send me mails after closing my account?). I was asked to please upload screenshots of my MuchBetter account including name and address

Really ridiculous this behavior, not only to request countless completely irrelevant and outdated documents but also to send tens of mails in which always exactly one document is requested and then, when this was confirmed after 1-2 days processing time, request the next

Can only warn against playing at Platin!

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Kleinkariert
Expert

Platin Casino tries everything to delay small payout

15th Feb. 2021, at 01:48 pm CET#6
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Duebel777 wrote on 14.02.2021 at 21:49: Short update:
After I closed my account on Friday evening I got another mail from Platincasino today (are they allowed to send me mails at all when my account was closed?). I was asked to please upload screenshots of my MuchBetter account including name and address

Really ridiculous this behavior, not only to request countless completely irrelevant and outdated documents but also to send tens of mails in which always exactly one document is requested and then, when this was confirmed after 1-2 days processing time, request the next

Can only warn against playing at Platin!

The account is permanently closed, so the matter has been clarified. Write to them that you no longer want to receive emails and they can save the document request, they have already scared you away.

This post has been translated automatically

Caro
Expert

Platin Casino tries everything to delay small payout

18th Feb. 2021, at 09:46 am CET#7
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Unfortunately, I did not receive any answer from the TE (I would have liked to ask the casino what is going on) and in the end he closed his account at Platincasino. Thus, I will close the topic.

This topic was closed

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