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Platincasino: Platincasino - suddenly account balance changed

Topic created on 02nd Jul. 2023 | Page: 1 of 1 | Answers: 6 | Views: 1,297
Carmilies
Top Member

Platincasino - suddenly account balance changed

2nd Jul. 2023, at 09:11 pm CEST#1
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Hello dear Gamblejoe forums - members

I would like to address you here at this point with a concern / question.

It is about Platincasino, where I played a few days ago.
My account there is verified and there have never been any problems before.

I made a Deposit of 15€, did not claim any bonus and played.

I was lucky enough to get into the free spins (Star Joker was the slot) and at the end when they were over, my balance dropped from 750€ to 29,35€.

The shock was of course huge and I couldn't believe my eyes.
I logged out and logged back in, etc.
I also tried to reach the support via chat but this did not work again, as it has for a long time.

In my account history is strangely enough on any of the pages something of my errwichren and won amount of the said 750€ listed.

I would be very happy if someone would give me advice or exchange.

Thank you very much and greetings

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T0uchTheSky
Elite

Platincasino - suddenly account balance changed

2nd Jul. 2023, at 09:24 pm CEST#2
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Carmilies wrote on 02.07.2023 at 21:11: Hello dear Gamblejoe Forums - members

I would like to address you here at this point with a concern/question.

Namely, it is about Platincasino, in which I played a few days ago.
My account there is verified and there have never been any problems before.

I made a Deposit of 15€, did not claim any bonus and played.

I was lucky enough to get into the free spins (Star Joker was the slot) and at the end when they were over, my balance dropped from 750€ to 29,35€.

The shock was of course huge and I couldn't believe my eyes.
I logged out and logged back in again etc.
I also tried to reach the support via chat but this did not work again, as it has for a long time.

In my account history is strangely enough on any of the pages something of my errwichren and won amount of the said 750€ listed.

I would be very happy if someone would give me advice or exchange.

Thank you very much and best regards

Maybe there were technical problems and the win of 750 euros was not credited to your account, has also happened to me once another casino. For some slots there are own game history, start times this slot and see if u find what. If so, then make the screenshot and send to support. Until then, do not play more and wait.

This post has been translated automatically

Carmilies
Top Member

Platincasino - suddenly account balance changed

2nd Jul. 2023, at 11:12 pm CEST#3
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Thank you very much for your detailed answer!

I have also directly thought of technical problems.
I was logged out because of alleged inactivity while I was in the middle of playing.
When logging in again, I then saw the account balance change - really strange.

With your Tip regarding the own game history already once a thank you, because I had never known that before.
In the said slot there was actually one of these, however, everything is recorded there and not just the individual slot.
And also very reduced, so that I can no longer see the history until a few days ago, where it happens.

This post has been translated automatically

Langhans_innen
Expert

Platincasino - suddenly account balance changed

2nd Jul. 2023, at 11:33 pm CEST#4
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@Gamble1 is the long-suffering Platin expert here and has certainly experienced similar things there. Can have only technical reasons, which are also certainly comprehensible at the appropriate place. In the case on the part of Platin...Something like that should actually be able to be cleared up. Maybe he has a bright idea.

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gamble1
Icon

Platincasino - suddenly account balance changed

3rd Jul. 2023, at 01:00 am CEST#5
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Liked this post: Avatar von Langhans_innen Langhans_innen, Avatar von RebellYell RebellYell

Langhans wrote on 02.07.2023 at 23:33: @Gamble1 is here the platinum expert tortured for years and has certainly experienced similar things there. Can have only technical reasons, which are also certainly understandable in the appropriate place. In the case on the part of Platin...Something like that should actually be able to be cleared up. Maybe he has a brilliant idea.

Nope I was spared such a thing in the good old days

This post has been translated automatically

Carmilies
Top Member

Platincasino - suddenly account balance changed

3rd Jul. 2023, at 07:50 am CEST#6
2 Likes

Liked this post: Avatar von gamble1 gamble1, Avatar von Langhans_innen Langhans_innen
@Langhans - many thanks for your feedback and the idea with the contact of @gamble1.
Such "insider - knowledge" I had unfortunately dbzgl. Not available
I hope fervently that everything comes to the clarification and one finds a solution together with me as a customer.
In addition, the Live Chat would have to be online again only finally once after a few days.
That which has been feasible and possible for me to look up on the courses I have looked up exactly, which is why I do not know which documents could prove it now.
Oh, let's see how it continues.

This post has been translated automatically

Begbie
Elite

Platincasino - suddenly account balance changed

3rd Jul. 2023, at 08:43 am CEST#7
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Nobody has liked this post so far
How can you win 750€ in Star Joker? Even at 1€ Bet I think that is almost impossible in the slot?

This post has been translated automatically

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