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Platincasino: Platincasino payout/verification

Topic created on 28th May. 2024 | Page: 1 of 1 | Answers: 4 | Views: 832
Ivanlee

Platincasino payout/verification

28th May. 2024, at 07:06 am CEST#1
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Hi, I've been trying to complete my Verification at Platincasino for days. Unfortunately, I keep getting obstacles in my way. I am supposed to provide proof of a payment of €20 on 15.05.24, but this has not been credited to either my bank account or my player account. On 14.05.24 I made a depositor of 20€ and the money could only be used on my player account the next day. My emails are no longer being answered and the Live Chat function is not working either. So I can't get any further. What can I do now?

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frapi07
Elite

Platincasino payout/verification

28th May. 2024, at 08:32 am CEST#2
1 Like

Liked this post: Avatar von Max_Bet Max_Bet

Ivanlee wrote on 28.05.2024 at 07:06: Moin I've been trying to complete my Verification at Platincasino for days. Unfortunately, I keep getting obstacles in my way. I am supposed to provide proof of a payment of €20 from 15.05.24 which has not been credited to my bank account or my player account. On 14.05.24 I made a depositor of 20€ and the money could only be used on my player account the next day. My emails are no longer being answered and the Live Chat function is not working either. So I can't get any further. What can I do now?

It's obvious that it's the same payment. Have you sent them the individual receipt for the transfer? That should be enough, because it allows you to clearly assign the depositor.


Regarding support: do you have Platin status? (this is achieved when you have deposited at least €1000 in the previous month).

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Ivanlee

Platincasino payout/verification

28th May. 2024, at 08:38 am CEST#3
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Yes, that's actually how I see it too.
I have explained this to them in detail by email and also pointed out to them that they are demanding something from me that is neither booked on my player account nor on my bank account. I have sent in the complete account statement with the data from 14.05.24 and 17.05.24 for Verification and this has always been rejected up to now and from now on has not been processed at all. I have not received any feedback by email for days.

No, unfortunately I only have Gold status.

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frapi07
Elite

Platincasino payout/verification

28th May. 2024, at 09:55 am CEST#4
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Ivanlee wrote on 28.05.2024 at 08:38: Yes, that's actually how I see it too.
I explained this to them in detail by email and also pointed out to them that they were claiming something from me that was neither on my player account nor on my bank account. I have sent in the complete account statement with the data from 14.05.24 and 17.05.24 for Verification and this has always been rejected up to now and from now on has not been processed at all. I have not received any feedback by email for days.

No, unfortunately I only have Gold status.

Okay, too bad, then the option with VIP support is no longer available.


The normal chat support is garbage, so I wouldn't waste my time with it.

Here in GJ none of the admins can help you as there is no contact for Platin anymore.

I would therefore recommend that you open a complaint on Guru where you describe that the casino is causing you problems with verification. You have a much better chance there.

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Ivanlee

Platincasino payout/verification

28th May. 2024, at 10:10 am CEST#5
1 Like

Liked this post: Avatar von Max_Bet Max_Bet
I have just received an email. They have found their mistake and have now verified my account. Nothing should stand in the way of the payout now. Thank you very much for your answers. If anything should happen again, I will follow your instructions. Regards

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