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Platincasino: Platincasino not responding?

Topic created on 14th Dec. 2021 | Page: 1 of 1 | Answers: 5 | Views: 2,089
RealShrimp
Visitor

Platincasino not responding?

14th Dec. 2021, at 07:22 am CET#1
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Hi,

I asked Platincasino almost 2 months ago to send me a data disclosure about my stored data according to section 15. Still within the 30 days, they asked me if it would be ok for me to download the data somewhere, which I agreed to. Since then nothing. Also no reaction to my various inquiries. Also my hint ( which should be known) that they are obligated to pay damages after the 30 days have expired, had no success. Someone something similar happened with this casino?

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Iknowyou
Experienced

Platincasino not responding?

14th Dec. 2021, at 07:43 am CET#2
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Moin, I have not yet experienced this with regard to data queries. But the support ignores many requests anyway. You have to be a daily nuisance.

Have you contacted VIP@PLATINCASINO.COM? Even if you are not a VIP, they should be able to help you faster

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M****l

Platincasino not responding?

14th Dec. 2021, at 07:52 am CET#3
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RealShrimp wrote on 12/14/2021 at 07:22: Hi,

I asked Platincasino almost 2 months ago to send me a data disclosure about my stored data according to section 15. Still within the 30 days, they asked me if it would be ok for me to download the data somewhere, which I agreed to. Since then nothing. Also no reaction to my various inquiries. Also my hint ( which should be known) that they are obligated to pay damages after the 30 days have expired, had no success. Someone something similar happened with this casino?

Normally you now complain to the relevant data protection authority. In Malta that would be as follows:

Information and Data Protection Commissioner
Floor 2, Airways House
High Street
Sliema SLM 1549
Malta

Phone: (+356) 2328 7100
E-mail: idpc.info@idpc.org.mt
Homepage: https://idpc.org.mt/en/

On the website you can find a complaint form: https://register.idpc.org.mt/report-breach/complaint/

I don't know to what extent this will help

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RealShrimp
Visitor

Platincasino not responding?

14th Dec. 2021, at 07:53 am CET#4
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Yes, I have... last month I was still there called Vip member... last time about 2 weeks ago... since then various mails, for this ask is a separate department responsible... all without success..
I can explain this only so that the casino has apparently given up to get a proper license in Germany..

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RealShrimp
Visitor

Platincasino not responding?

14th Dec. 2021, at 08:00 am CET#5
1 Like

Liked this post: M****l
Michael wrote on 14.12.2021 at 07:52
Normally you now complain to the relevant data protection authority. In Malta that would be as follows:

Information and Data Protection Commissioner
Floor 2, Airways House
High Street
Sliema SLM 1549
Malta

Phone: (+356) 2328 7100
E-mail: idpc.info@idpc.org.mt
Homepage: https://idpc.org.mt/en/

On the website you can find a complaint form: https://register.idpc.org.mt/report-breach/complaint/

I don't know to what extent this will help


Thank you very much, I have already threatened them with this. Since they should have respect for a Maltese authority. In addition, after 30 days, claims for damages can be asserted, which are based on the turnover of the company, I am so puzzled..

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Pima007
Amateur

Platincasino not responding?

16th Feb. 2022, at 02:31 pm CET#2
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Did you get your data ? Also waiting for over 60 days.

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