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Platincasino: [solved] Platincasino hesitates verification

Topic created on 04th Feb. 2022 | Page: 1 of 2 | Answers: 13 | Views: 3,100
RamonM
Good day

This is not how it works. I have not experienced anything like this. I play in several casinos and nowhere such a verzogerung with verification. Always the same answer in the chat, after hours of waiting time
you get no real answer, first was the Verification takes 3 days then to 5 and now 7 days. Deposit seconds fast and that's it...,.I have uploaded all documents ...unfortunately nothing happens until now. MfG Roman

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gamble1
Icon
RamonM wrote on 04.02.2022 at 17:16: Good day

This is not how it works. So what I have not yet experienced. I play in several casinos and nowhere such a verzogerung with verification. Always the same answer in the chat, after hours waiting time
you get no real answer, first was the Verification takes 3 days then to 5 and now 7 days. Deposit seconds fast and that's it...,.I have uploaded all documents ...unfortunately nothing happens until now. MfG Roman

Have you uploaded all the documents that are needed ?

Platin is lately unfortunately sometimes so sometimes so in one moment they are very fast and in the other it takes a little time but is always done

May I ask if currently a payout is open because if not it is not so bad

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RamonM
Hello. Yes I have uploaded all documents. Yes I have won and I would like to pay out so it is not ok if casino pulledert Verification because of payout. Should I report this case because it is already 8 days. I think I should contact a lawyer and inform the relevant authorities. For me this casino is really bad, not serious, fraudulent. More complaints will follow,

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gamble1
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RamonM wrote on 05.02.2022 at 15:38: Hello. Yes I have uploaded all the documents. Yes I have won and I would like to pay out so it is not ok if casino pulledert Verification because of payout. Should I report this case because it is already 8 days. I think I should contact a lawyer and inform the relevant authorities. For me this casino is really bad, not serious, fraudulent. More complaints will follow,

Slow down and take a breath I can understand you if one waits for his win it is stupid if it takes so long that goes me also so and I think most here

8 days is of course quite long and I think you can ask what it hangs but here you have the opportunity to turn on someone from the team there you can directly address the manager of the casino

Contact the best times with Caro click simply Here and write her your problem they help you

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RamonM
Hello

I contacted Caro on 2/4/2022 and to date no response.

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Anonym
RamonM wrote on 06.02.2022 at 14:28: Hello

I contacted Caro on 2/4/2022 and no answer until today

On 2/4, that was Friday...
Today is 2/6, today is Sunday

24/7 Caro is certainly not sitting in front of her PC and waiting to be allowed to help..

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Caro
Expert
Hi RamonM, sorry, I'm not working this weekend. But I just wrote you back

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RamonM
Hello

So to all new players. Please do not play at Platin casino. The only thing that works is deposit. Verification and withdrawal not possible. Despite account proof my accuont was gesspert because of AGBs. If you have no win then it goes with verification without any problems...
I do not understand this rating from GambleJoe...check Trustpilot . Unfortunately I have not before. I do not recommend this casino. If you are looking for stress,trouble and fraud then yes...

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Caro
Expert
Hey RamonM, still waiting to hear back from you.

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gamble1
Icon
RamonM wrote on 09.02.2022 at 15:23: Hello

So to all new players. Please do not play at Platin casino. The only thing that works is deposit. Verification and withdrawal not possible. Despite account proof my accuont was gesspert because of AGBs. If you have no win then it goes with verification without any problems...
I do not understand this rating from GambleJoe...check Trustpilot . Unfortunately I have not before. I do not recommend this casino. If you are looking for stress,trouble and fraud then yes...

You have to help a little if your problem is to be solved and I'm not at all a friend of warnings that are issued without a reason behind it is not meant badly and of course I understand your frustration and anger if you so an effort arises but please first contact Caro

If your problem can not be solved what I almost exclude then you can rant and warn as you want then you are also grateful for it

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