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Platincasino: Platincasino DSGVO after seat change, account reset

Topic created on 15th Mar. 2025 | Page: 1 of 1 | Answers: 2 | Views: 204
PaulanerSpezi
Visitor

Platincasino DSGVO after seat change, account reset

15th Mar. 2025, at 09:07 pm CET#1
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Nobody has liked this post so far
GUTS,

i have sent Platincasino a GDPR request unfortunately without success, the email says that no transactions have taken place on this account. The site has been operated by Latiform B.V. since 4.10.23.
If you are referring to a time before the changeover, the former owner Red Rhino Limited would have to be contacted independently by post regarding this.
For data protection reasons, we cannot provide any information, but nowadays search engine options can help you find the address.

I find it outrageous that my account has been completely reset, especially as I can log in with my previous account, but all transactions are gone.

and I don't know if contacting Red Rhino Limited by post is the right way to go. Looks like a dead letter box to me. I can't find an email to them.

maybe someone here who has had a similar experience can help me.

And whether your account has been reset as arbitrarily as mine.

This post has been translated automatically

frapi07
Elite

Platincasino DSGVO after seat change, account reset

15th Mar. 2025, at 09:38 pm CET#2
0 Likes

Nobody has liked this post so far

PaulanerSpezi wrote on 15.03.2025 at 21:07: Hello,

i have sent Platincasino a GDPR request unfortunately without success, the email says that no transactions have taken place on this account. The site has been operated by Latiform B.V. since 4.10.23.
If you are referring to a time before the changeover, the former owner Red Rhino Limited would have to be contacted independently by post regarding this.
For data protection reasons, we cannot provide any information, but nowadays search engine options can help you find the address.

I find it outrageous that my account has been completely reset, especially as I can log in with my previous account, but all transactions are gone.

and I don't know if contacting Red Rhino Limited by post is the right way to go. Looks like a dead letter box to me. I can't find an email to them.

maybe someone here who has had a similar experience can help me.

And whether your account has been reset as arbitrarily as mine.

Hello and welcome to the forum

My account was also reset. I haven't deposited there since.

I don't know if that's legal. You don't have much choice. Why did you send them this request?

This post has been translated automatically

PaulanerSpezi
Visitor

Platincasino DSGVO after seat change, account reset

15th Mar. 2025, at 10:00 pm CET#3
0 Likes

Nobody has liked this post so far

frapi07 wrote on 15.03.2025 21:38:

Hello and welcome to the forum

It was reset for me too. I haven't deposited there since then either.

I don't know if that's legal. You don't have much choice. Why did you send them this request?

well, then I'm probably not an isolated case.

in case I need it later for legal matters

This post has been translated automatically

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