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Platincasino: Platincasino does not verify the account (balance 9000,-€)

Topic created on 18th Mar. 2021 | Page: 1 of 1 | Answers: 5 | Views: 3,124
sezai11

Platincasino does not verify the account (balance 9000,-€)

18th Mar. 2021, at 06:58 pm CET#1
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I created an account at Platincasino a week ago and spent a little time in the online casino for the first time in about 2 years.
I deposited 500€ and immediately requested a Verification, because I know that it often takes a few days before this is done.

After a relatively short time I won 1500 euros and actually wanted to withdraw but saw that the verification was not yet completed, so I went to bed. Next day I checked again - nix - so I played a little further and won again. New balance: 5000 €. Until the evening again no verification in sight.

New day, same game, no verification, so I played again. Again I won, so that I now stand at 9000€ on the account. I checked my verification again and saw that the documents I uploaded were rejected(!). I immediately contacted the Live Chat who told me that more documents were needed and that they would contact me again by mail within 48 hours. However, I uploaded all documents as required (ID on both sides, Skrill screenshot with ID and name, certificate of registration). Since I have already had problems with a casino that after a high win (then 3000, -) has called any pretexts to not pay out, I am now a little scared that here reasons are sought not to pay me. Does anyone here have experience in this area?

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Julian
Elite

Platincasino does not verify the account (balance 9000,-€)

18th Mar. 2021, at 07:11 pm CET#2
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Hey sezai11,

Don't worry, Platincasino is very reliable and doesn't need to hold up verifications for no reason.

I would advise you to set up a loss limit first, it went well the last few days, but if you play again because you get impatient, then it could be very painful at some point in the worst case scenario.

Be patient until tomorrow morning and check your e-mails until then if you have received further notifications.
If nothing should happen then please contact me via Communicator (Private Message function) and I will ask the manager for you.

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sezai11

Platincasino does not verify the account (balance 9000,-€)

18th Mar. 2021, at 07:16 pm CET#3
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Thank you Julian,

that seemed to me only so Spanish because there was not: in process, but rejected and then said it is missing more data. I follow your advice and wait and see

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Julian
Elite

Platincasino does not verify the account (balance 9000,-€)

18th Mar. 2021, at 07:27 pm CET#4
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sezai11 wrote on 03/18/2021 at 19:16: Thank you Julian,

that seemed to me only so Spanish because there was not: in process, but rejected and then said it is missing more data. I follow your advice and wait and see.

Well, normally you should be informed about the documents that were rejected.
At https://www.platincasino.com/de/dokumente.html you should be able to see what documents you have uploaded and on the right side next to it what documents have been confirmed / rejected

For example, for the proof of address it is important that your submitted documents are not older than 3 months.

If everything was rejected and you are of the opinion that this is not a mistake on your part, then you are welcome to write to me already now, possibly it could be something trivial, such as poorly identifiable documents, or even a wrong sent format.
(Maximum file size: 8.00MB, allowed file types: .jpg, .jpeg, .png, .pdf, .gif)

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sezai11

Platincasino does not verify the account (balance 9000,-€)

18th Mar. 2021, at 07:45 pm CET#5
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I wrote to you once.

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Julian
Elite

Platincasino does not verify the account (balance 9000,-€)

19th Mar. 2021, at 02:38 pm CET#6
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It turned out that the thread creator already had an account in the past and thus had played with a double account, which unfortunately withholds the payout and closes his new account.

I am very sorry that we could not be of assistance there, but since it clearly violates the T&C's, our hands are unfortunately tied.

Since the actual problem has been resolved by the thread creator, and there can be no further assistance there, I will have to close the thread.


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