Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Platincasino: Platincasino does not verify the account (balance 9000,-€)

Topic created on 18th Mar. 2021 | Page: 1 of 1 | Answers: 5 | Views: 3,151
sezai11

Platincasino does not verify the account (balance 9000,-€)

18th Mar. 2021, at 06:58 pm CET#1
0 Likes

Nobody has liked this post so far
I created an account at Platincasino a week ago and spent a little time in the online casino for the first time in about 2 years.
I deposited 500€ and immediately requested a Verification, because I know that it often takes a few days before this is done.

After a relatively short time I won 1500 euros and actually wanted to withdraw but saw that the verification was not yet completed, so I went to bed. Next day I checked again - nix - so I played a little further and won again. New balance: 5000 €. Until the evening again no verification in sight.

New day, same game, no verification, so I played again. Again I won, so that I now stand at 9000€ on the account. I checked my verification again and saw that the documents I uploaded were rejected(!). I immediately contacted the Live Chat who told me that more documents were needed and that they would contact me again by mail within 48 hours. However, I uploaded all documents as required (ID on both sides, Skrill screenshot with ID and name, certificate of registration). Since I have already had problems with a casino that after a high win (then 3000, -) has called any pretexts to not pay out, I am now a little scared that here reasons are sought not to pay me. Does anyone here have experience in this area?

This post has been translated automatically

Julian
Elite

Platincasino does not verify the account (balance 9000,-€)

18th Mar. 2021, at 07:11 pm CET#2
0 Likes

Nobody has liked this post so far
Hey sezai11,

Don't worry, Platincasino is very reliable and doesn't need to hold up verifications for no reason.

I would advise you to set up a loss limit first, it went well the last few days, but if you play again because you get impatient, then it could be very painful at some point in the worst case scenario.

Be patient until tomorrow morning and check your e-mails until then if you have received further notifications.
If nothing should happen then please contact me via Communicator (Private Message function) and I will ask the manager for you.

This post has been translated automatically

sezai11

Platincasino does not verify the account (balance 9000,-€)

18th Mar. 2021, at 07:16 pm CET#3
0 Likes

Nobody has liked this post so far
Thank you Julian,

that seemed to me only so Spanish because there was not: in process, but rejected and then said it is missing more data. I follow your advice and wait and see

This post has been translated automatically

Julian
Elite

Platincasino does not verify the account (balance 9000,-€)

18th Mar. 2021, at 07:27 pm CET#4
0 Likes

Nobody has liked this post so far
sezai11 wrote on 03/18/2021 at 19:16: Thank you Julian,

that seemed to me only so Spanish because there was not: in process, but rejected and then said it is missing more data. I follow your advice and wait and see.

Well, normally you should be informed about the documents that were rejected.
At https://www.platincasino.com/de/dokumente.html you should be able to see what documents you have uploaded and on the right side next to it what documents have been confirmed / rejected

For example, for the proof of address it is important that your submitted documents are not older than 3 months.

If everything was rejected and you are of the opinion that this is not a mistake on your part, then you are welcome to write to me already now, possibly it could be something trivial, such as poorly identifiable documents, or even a wrong sent format.
(Maximum file size: 8.00MB, allowed file types: .jpg, .jpeg, .png, .pdf, .gif)

This post has been translated automatically

sezai11

Platincasino does not verify the account (balance 9000,-€)

18th Mar. 2021, at 07:45 pm CET#5
0 Likes

Nobody has liked this post so far
I wrote to you once.

This post has been translated automatically

Julian
Elite

Platincasino does not verify the account (balance 9000,-€)

19th Mar. 2021, at 02:38 pm CET#6
0 Likes

Nobody has liked this post so far
It turned out that the thread creator already had an account in the past and thus had played with a double account, which unfortunately withholds the payout and closes his new account.

I am very sorry that we could not be of assistance there, but since it clearly violates the T&C's, our hands are unfortunately tied.

Since the actual problem has been resolved by the thread creator, and there can be no further assistance there, I will have to close the thread.


This thread has been closed

This post has been translated automatically

Hot Topics18th Dec. 2024 at 08:43 pm CET

World
0
World
0
World
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1 online
Profile picture of Langhans_innenLanghans_innen
Profile picture of livecounter_GJTesterlivecounter_GJTester
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately