[solved] Platincasino does not pay out

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Filli35

Topic Creator

Forum posts: 5 Member since: 04.08.2020

7th Mar. 2022, at 05:09 pm CET#1

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Hello all,

I hope someone can help me. I have after I have converted the Cashback bonus legitimately only the real money amount left, which is also okay. I then continued to play with this real money amount and won. I repeat, the bonus amount would be wagered and converted to real money, after which I made the wins. Otherwise, a higher payout would not even be technically possible.
I urgently ask for help.
LG

This post has been translated automatically

Anonym

verified

Former Member

[solved] Platincasino does not pay out

7th Mar. 2022, at 05:42 pm CET#2

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Liked this post: Filli35

I think that is too little information. What and by how much and why Platin does not want to pay out? What reason?

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Filli35

Topic Creator

Forum posts: 5 Member since: 04.08.2020

[solved] Platincasino does not pay out

7th Mar. 2022, at 05:55 pm CET#3

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Hello Gigi55

It's about 1985 euros, I received my Cashback bonus as usual on Mondays.
This must be converted only once, which I have done. After that you can click on the button convert Bonus money into real money. Now you can either cash out or continue playing with this converted real money! like I did. Now I have made wins and they do not want to pay me.

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Filli35

Topic Creator

Forum posts: 5 Member since: 04.08.2020

[solved] Platincasino does not pay out

7th Mar. 2022, at 06:13 pm CET#4

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I hope that the gamblejoe team can help me.

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gamble1

Forum moderatorverified

Forum posts: 6.440 Member since: 21.04.2019

[solved] Platincasino does not pay out

7th Mar. 2022, at 08:20 pm CET#5

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Liked this post: Filli35, RiverSong

Oh dear, we recently had a case that took a very long time to be solved here

With Platin may not be played with the money it must always be paid out in the amount of the cash back sum have the extra because there was a problem with a few thousand € again more precisely written and made very clear that in the future no more goodwill will prevail on this issue

Here is the link to the thread: link

In short, at Platin you can convert the sum of the Cashback into real money but you have to pay it out in any case or can gamble there only up to the sum of the cashback granted and only when you have paid out this money and the account is at 0 you can Deposit again and really has real money

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Filli35

Topic Creator

Forum posts: 5 Member since: 04.08.2020

[solved] Platincasino does not pay out

7th Mar. 2022, at 09:25 pm CET#6

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Hello Gamble1,

First of all, thank you for addressing my issue.

I don't understand why you have the option to convert the bonus and then continue playing with the real money. This makes absolutely no sense. Also, the software does not complain when you request a withdrawal and the balance is also displayed as a withdrawable balance.

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gamble1

Forum moderatorverified

Forum posts: 6.440 Member since: 21.04.2019

[solved] Platincasino does not pay out

7th Mar. 2022, at 09:43 pm CET#7

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Liked this post: Filli35

Filli35 wrote on 07/03/2022 at 21:25: Hello Gamble1,

First of all, thank you for addressing my issue.

I don't understand why you have the option to convert the bonus and then continue spinning with the real money. This makes absolutely no sense. Also, the software does not complain when you request a withdrawal and the balance is also displayed as a withdrawable balance.

Gladly but unfortunately I can not give you much hope

Yes I know that I do not understand but so are unfortunately the Cashback rules as I said I know it normally also only so that you can play with it as zb. at Wildz there I have paid out earlier with 20 € cashback to the 2k without problems

You can say what you want Platin has extremely many offers and even with requests they are really generous but the normal free spins or the cashback are for the ton all capped at 100 € or cashback sum

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Rookie

Andrea1008

Forum posts: 28 Member since: 20.01.2022

[solved] Platincasino does not pay out

8th Mar. 2022, at 08:04 am CET#8

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Filli35 wrote on 07/03/2022 at 18:13: I hope the gamblejoe team can help me.

I hope you don't mind me throwing a quick question in here. Do you guys get into platin? The page no longer loads for me and then the 500 error pops up

And to the Cashback, I have with my chasback quite already rausgeholt more than the cashback amount. Not as much as you but I think if it is not so high press an eye to. Actually, Platincasino would have to write the more detailed that you can only pay out the amount of cashback

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gamble1

Forum moderatorverified

Forum posts: 6.440 Member since: 21.04.2019

[solved] Platincasino does not pay out

8th Mar. 2022, at 10:00 am CET#9

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Andrea1008 wrote on 08/03/2022 at 08:04
I hope you don't mind me throwing a quick question in here. Are you guys getting into platin? The page no longer loads for me and then the error 500 pops up

And to the Cashback, I have with my chasback quite also already rausgeholt more than the cashback amount. Not as much as you but I think if it is not so high press an eye to. Actually, Platincasino would have to write the more detailed that you can only pay out the amount of cashback.

That was also one of the main arguments in the other thread keyword employees misinformed there was also promised to improve so it was clear at the latest after this fuss there is only exactly the cashback what one had

The page loads with me

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Rookie

Andrea1008

Forum posts: 28 Member since: 20.01.2022

[solved] Platincasino does not pay out

9th Mar. 2022, at 07:06 am CET#10

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gamble1 wrote on 08.03.2022 at 10:00
That was also one of the main arguments in the other thread keyword employees misinformed there was also promised to improve so it was clear at the latest after this fuss there is only exactly the Cashback what you had

The page loads with me

Yes true, had the thread no longer on the screen. 😅

The page went then with me again, apparently had the night a disturbance, said the employee to me

LG ☺️

This post has been translated automatically

Platincasino: [solved] Platincasino does not pay out

[solved] Platincasino does not pay out

[solved] Platincasino does not pay out

[solved] Platincasino does not pay out

[solved] Platincasino does not pay out

[solved] Platincasino does not pay out

[solved] Platincasino does not pay out

[solved] Platincasino does not pay out

[solved] Platincasino does not pay out

[solved] Platincasino does not pay out

[solved] Platincasino does not pay out

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