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Platincasino: Platincasino depositor failed

Topic created on 05th Dec. 2024 | Page: 1 of 1 | Answers: 5 | Views: 328
Cr19901

Platincasino depositor failed

5th Dec. 2024, at 09:55 am CET#1
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Hello@all,

briefly about my problem:

I made a depositor of 3030€ by credit card on 04.12.24. The amount was deducted from my account but not credited to my Platin account. The support says I should wait 5 working days and then the amount will be credited back to my original Deposit method. This is not a problem if I wanted to deposit €500 in the same way beforehand and have not yet been credited to my credit card or Platin account. Can anyone help me with this? VIP Support no longer responds to my inquiries.

Many thanks and best regards

Christian

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gamble1
Icon

Platincasino depositor failed

5th Dec. 2024, at 02:20 pm CET#2
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Which credit card did you use to Deposit? The Provider may be able to help you. Otherwise, you should continue to contact VIP support. If you have €3,530 that simply cannot be used, they should take care of the problem.

When was the €500 transaction? Was it more than 5 days ago?

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Cr19901

Platincasino depositor failed

5th Dec. 2024, at 03:08 pm CET#3
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Via the Tomorow credit card. The €500 was paid in 5 days ago. I tried to Deposit the 3000€ yesterday. The support said they can only become active after 5 days.

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gamble1
Icon

Platincasino depositor failed

6th Dec. 2024, at 12:47 am CET#4
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Experience has shown that this can take 7 to 14 days. Most cases are resolved after about 10 days. I wouldn't worry at first and just keep at it.

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Cr19901

Platincasino depositor failed

6th Dec. 2024, at 10:11 am CET#5
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First of all, thank you very much for the information. Will the amount be transferred back to my credit card or to my platinum account? As I wanted to Deposit the money for a specific sporting event, I honestly don't understand that I have to wager the amount at least once before I can withdraw it.


I will get back to you as soon as there is an update.

Best regards

Christian

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frapi07
Elite

Platincasino depositor failed

6th Dec. 2024, at 11:18 am CET#6
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Cr19901 wrote on 06.12.2024 at 10:11 am: First of all, thank you very much for the information. Will the amount be transferred back to my KK or to my platinum account? Since I wanted to Deposit the money for a certain sporting event, I honestly don't understand that I would have to wager the amount at least once in order to be able to withdraw it.


I will get back to you as soon as there is an update.

Best regards

Christian

I had a similar experience (according to the altitude) and can therefore understand you a little. You do get a little nervous. In my case, however, it wasn't a cash deposit, but a bank deposit. It was about 2500€. As the process is different, I won't go into it in detail, but the money was credited to my bank account. However, it is possible that it will be credited to your platinum account.

I would wait a maximum of 5 working days and then contact your bank. You can make a chargeback. I think you have 120 days to do this. I once found a page for this Cancel credit card payment and have it reversed


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