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Platincasino: [solved] Platincasino deposit problem

Topic created on 17th Oct. 2023 | Page: 1 of 1 | Answers: 3 | Views: 1,110
Kewu93

[solved] Platincasino deposit problem

17th Oct. 2023, at 02:03 pm CEST#1
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Hello all,

after I was helped here already once very much, I turn again with hope to Gamble Joe.

I have tried to Deposit on 29.09.2023 a 75€ deposit at Platincasino with direct transfer, about selected deposit option usually always went quite well.

According to the account statement, the money also went out, as usual. The recipient via the payment service is, "Mandato".

Platincasino has been telling me for almost three weeks that the deposit failed in their system and that the money should be back to me within 5 business days.

I have received this message from Platincasino three times now:

hello,

thank you for your message.

Your deposit was incorrect and has been cancelled. It was not credited on our website and will be automatically credited back to your payment method.

If this does not happen after 5 business days, please contact us by email with proof of deposit.


I have already sent the proofs (bank statement+booking receipt) to Platin. They did not want to give me a corresponding bonus as compensation, although I am a Platin member.


Does anyone know and can possibly help?


Many thanks in advance

This post has been translated automatically

Julian
Elite

[solved] Platincasino deposit problem

17th Oct. 2023, at 02:08 pm CEST#2
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Nobody has liked this post so far
Hello Kewu93,

I'll write to you via Communicator

This post has been translated automatically

Kewu93

[solved] Platincasino deposit problem

17th Oct. 2023, at 03:56 pm CEST#3
1 Like

Liked this post: Avatar von Julian Julian
So thanks to dear Julian, I finally got the Deposit credited to my player account. Thank you very much for that.

But it is sad that not even the VIP support can clarify something in three weeks.


Thank you Gamble Joe😊😊😊

This post has been translated automatically

Julian
Elite

[solved] Platincasino deposit problem

17th Oct. 2023, at 04:00 pm CEST#4
0 Likes

Nobody has liked this post so far
Since the problem has been solved by the thread creator, I will close the thread.

This thread was closed

This post has been translated automatically

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