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Platincasino: [solved] Platincasino closes account and cancels withdrawal

Topic created on 02nd Feb. 2022 | Page: 1 of 1 | Answers: 5 | Views: 2,448
black6n2

[solved] Platincasino closes account and cancels withdrawal

2nd Feb. 2022, at 06:56 pm CET#1
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Hello !
I played a little again the other day after a long break.
Wanted to log in to Platincasino, but had me there at the time apparently locked
Have then created an account with my second email address (That was probably the mistake) .
Deposited a total of 250 euros, until then finally came a few wins. Account balance of 400 € erspielt .The Verification took a long time, so I played every day something and have worked my way up to 1100 € . Today came the mail, the verification is complete and all is well. Then directly paid out the 1100 €
Just got the mail that my account was locked

"Your player account has been permanently closed due to a violation of our terms and conditions .

Hereby we have to inform you that the winnings on your account have been cancelled and the last Deposit (50€),which generated the winnings,has been refunded. "

I am shocked. I was so happy to have won something . The regulation with the second account I unfortunately did not know. Have also since the account from then a new address, but the bank account is the same. Is there anything I can do ? An agreement that they pay out the profit and block me for life, etc.?
Would not they then theoretically have to refund the remaining 200 € also?

I could cry .

MFG

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frapi07
Elite

[solved] Platincasino closes account and cancels withdrawal

2nd Feb. 2022, at 07:48 pm CET#2
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I can't tell you anything because I don't have any experience in this regard, but I can warmly recommend the lovely Caro. She can help you, because she has the contact to the Platin manager.

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garfield68
Elite

[solved] Platincasino closes account and cancels withdrawal

2nd Feb. 2022, at 07:49 pm CET#3
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no chance... 2 account is forbidden in every casino. no one can help you there...

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t****o

[solved] Platincasino closes account and cancels withdrawal

2nd Feb. 2022, at 08:16 pm CET#4
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Same game as with the bonus rules. Is no problem at all, and with some casinos also Usus,
that the entered name is matched with address in the database, and a message comes
Message comes that already exists an account. Everything fully automatically by computer.
Since the email address is secondary.

But this way, if you win, you have a reason not to pay out.

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black6n2

[solved] Platincasino closes account and cancels withdrawal

2nd Feb. 2022, at 08:18 pm CET#5
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Och man is that annoying. Thanks anyway for your answers !

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Caro
Expert

[solved] Platincasino closes account and cancels withdrawal

3rd Feb. 2022, at 07:15 am CET#6
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I have already written with black6n2, unfortunately I can not help the user, because to create a second account violates the terms and conditions. Next time always write to the support, maybe you can reopen the first account (depends of course on the reason for the closure of the account)

@ tequiero, what do you think how many users enter another name or because second name etc... there can be the system still so well built, these players will always find a way to register

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