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Platincasino: [solved] Platincasino cancels payout without comment

Topic created on 21st Dec. 2022 | Page: 1 of 1 | Answers: 5 | Views: 1,073
gamble1
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[solved] Platincasino cancels payout without comment

21st Dec. 2022, at 03:13 am CET#1
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Platincasino sent me my payout of about 600 € back to the player account today without comment I played without bonus and only used a part of my win from the previous day for the Deposit

The support can not be reached and so of course I can not say what the reason is suddenly

Would be great if someone from the team could ask the manager what's going on because it almost seems like they want to delay because the customer wins too much lately

I did not know who of the team is currently responsible for Platin and because I did not want to bug everyone individually I thought so it comes to the right

thanks a lot to the team and @Platin why do not you send mails with something like that I would not have logged in to look where the payout remains I would not have noticed it

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zocker0815
Top Member

[solved] Platincasino cancels payout without comment

21st Dec. 2022, at 09:04 am CET#2
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The one known the other day also happened, constantly canceled withdrawal, without giving a reason, in the end then the one should open a Neteller account because their Sofort does not work, made after that 3 times the withdrawal canceled, although he has deposited and even turned down 50 because you have to convert the 10€,

until they have paid out after a total of 7 days


Hot Tip Live Chat Contact, if you are logged out then fliegts you also never out as some claim

Otherwise, if I had problems there, I turned to Caro

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gamble1
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[solved] Platincasino cancels payout without comment

21st Dec. 2022, at 11:52 am CET#3
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zocker0815 wrote on 21.12.2022 at 09:04 clock: That a known letztens also happened, andauernd withdrawal canceled, without giving a reason, in the end then the one should open a Neteller account because their Sofort does not work, then made 3 times the withdrawal canceled, although he has deposited and even turned down 50 because you have to convert the 10 €,

until they have paid out after a total of 7 days


Hot Tip Live Chat Contact, if you are logged out then fliegts you also never out as some claim

Otherwise, if I had problems there, I have turned to Caro

Thanks for the tip with me it was about E-wallet but could still be the same problem


Current status Platincasino has now paid out without comment yet no mail received so this is really to go crazy

Was it because of the renewed e-mail ? Was it because of the thread here? I have no idea it's just really sad when you do not even get informed -.-

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777CapWin

[solved] Platincasino cancels payout without comment

21st Dec. 2022, at 12:09 pm CET#4
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Yup..
with me the same problem.
Everything went as usual Deposit etc
But then my Platincasino.(com) was "migrated" to .(de)

End of story : My Platincasino.com account was deactivated with my cancelled withdrawal. However, the support has confirmed that there is still money in the account and that I will be transferred to my current account in a timely manner. However, this comforting news is already 2 weeks ago

Never had problems otherwise except this one... I hope that solves itself "Zeitnah" ..

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gamble1
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[solved] Platincasino cancels payout without comment

21st Dec. 2022, at 12:45 pm CET#5
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777CapWin wrote on 21.12.2022 at 12:09 pm: Yup..
same problem for me..
Everything went as usual Deposit etc
But then my Platincasino.(com) was "migrated" to .(de)

End of story : My Platincasino.com account was deactivated with my cancelled withdrawal. However, the support has confirmed that there is still money in the account and that I will be transferred to my current account in a timely manner. However, this comforting news is already 2 weeks ago

Never had problems otherwise except this one... I hope that solves itself "Zeitnah" ..

Oh dear that is of course also bad Platin is lately something missed but nothing is stolen there no worries

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Caro
Expert

[solved] Platincasino cancels payout without comment

2nd Jan. 2023, at 11:11 am CET#6
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gamble1 has informed me that the problem has been resolved and so I will close the thread.

This thread was closed

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