Platincasino: Platincasino cancels my win of 5800€ (Page 2)

Antiheld1335 wrote on 03/10/2022 at 10:10: As you write, it says in the T&Cs; what the other options exist for? Maybe if they are spouses, or for whatever reason, either way it would be goodwill to accept that

Take the 700 euros and learn from it; and just as food for thought - which is why, by the way, I have zero sympathy for you: Your daughter gets a child, a life event, where she certainly needs every euro... And you help yourself to her account to be able to gamble in nem OC?

Sorry, that's where it really stops.

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frapi07 wrote on 04.10.2022 at 08:13

Unfortunately, that won't help you. You have to be the account holder. As mentioned before, if you use a third-party account you never have any problems 99% of the time, but unfortunately with an online casino it's regulated differently. The account must be in your name, the cards must have your name, etc.

The fact that you have full access to your daughter's account by means of a power of attorney will not help you here, because the account belongs to your daughter. It would be different with a joint account. There you would have been part owner and there you would have received your win after sending the documents.

Here is the excerpt from the terms and conditions. I have marked the most important part bold .

" §3. Payment transactions

1. Funds can be deposited into the account through the payment methods available on the Red Rhino website. The name in which the payment method is made (credit card, bank account or electronic payment) shall be the same as the name of the Player receiving the funds in the Account. Funds originating from payment methods in the name of third parties may be rejected and the respective funds will be returned, if applicable. If possible, Red Rhino will transfer the funds directly to the account from which they originated. Any fees charged by banks/payment service providers will be deducted from the amount refunded."

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Caro wrote on 04.10.2022 at 09:47: I wrote a little with the manager yesterday and as you all have also written, the thread creator has committed a clear violation of the terms and conditions and the 700 EUR was a "goodwill" from the casino. The possibility to submit documents to the third party serves only in exceptional cases and is actually intended for uncertain third party deposits / one-time errors. But in this case it was deliberate/intentional and not a one-time mistake.

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