Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Platincasino: Platincasino cancels my win of 5800€

Topic created on 03rd Oct. 2022 | Page: 1 of 2 | Answers: 15 | Views: 2,774
Rosemarie95

Platincasino cancels my win of 5800€

3rd Oct. 2022, at 12:55 am CEST#1
0 Likes

Nobody has liked this post so far
Hello Platincasino has canceled my win of 5800€ I have deposited from my daughter her bank account from which I have a second card I have deposited so many times there and the money was always accepted now I have finally won times and wanted to give half of the winnings to my daughter because she is a first time mom. In the beginning I have only 700 € paid out these were also paid out then I tried to pay out the rest amount but then the payment was canceled from me were required umpteen documents such as a Deposit authorization of my daughter everything was also confirmed! Today I get a mail that my win was canceled because I won the money with an amount I have paid from my daughter her account which is complete fraud because the first amount was also paid out can someone please help me?

And before someone writes yes but in the terms and conditions it says that they can do that why do they then confirm the deposit from a dritttkonto and also for what is there dan at Platin these options

Bank statement from the other account
Or identity card of the other person
Deposit permission etc..

And everything was confirmed so it is allowed to pay in but not pay out that can not be right

Please help me 😢

This post has been translated automatically

Toastbrot
Experienced

Platincasino cancels my win of 5800€

3rd Oct. 2022, at 08:52 am CEST#2
1 Like

Liked this post: Anonym
Unfortunately, you won't be able to do much about that

It is clearly regulated in the terms and conditions that you may not use foreign accounts in other names. That they have paid you 700 euros at all was luck or simply goodwill be happy about it... There are enough cases that have received nothing in the past with such violations.

This post has been translated automatically

upola
Legend

Platincasino cancels my win of 5800€

3rd Oct. 2022, at 09:56 am CEST#3
0 Likes

Nobody has liked this post so far

And before someone writes yes but in the terms and conditions it says that they are allowed to do that why do they confirm dan the Deposit from a dritttkonto and also for what is there dan at Platin these options


You know that it is forbidden and do anyway?

This post has been translated automatically

Anonym

Platincasino cancels my win of 5800€

3rd Oct. 2022, at 10:10 am CEST#4
1 Like

Liked this post: Avatar von Hanshanshans Hanshanshans
As you write, it's in the T&Cs; what do the other options exist for? Maybe if they are spouses, or for whatever reason, either way it would be goodwill to accept that

Take the 700 euros and learn from it; and just as food for thought - which is why, by the way, I have zero sympathy for you: Your daughter gets a child, a life event, where she certainly needs every euro... And you help yourself to her account to be able to gamble in nem OC?

Sorry, that's where it really stops.

This post has been translated automatically

frapi07
Elite

Platincasino cancels my win of 5800€

3rd Oct. 2022, at 11:51 am CEST#5
1 Like

Liked this post: Anonym

Rosemarie95 wrote on 03.10.2022 at 00:55: Hello Platincasino has canceled my win of 5800€ I have deposited from my daughter her bank account from which I have a second card I have deposited so many times there and the money was always accepted now I have finally won and wanted to give half of the win to my daughter because she is a first time mom. In the beginning I have only 700 € paid out these were also paid out then I tried to pay out the rest amount but then the payment was canceled from me were required umpteen documents such as a Deposit authorization of my daughter everything was also confirmed! Today I get a mail that my win was canceled because I won the money with an amount I paid from my daughter her account which is complete fraud because the first amount was also paid out can someone please help me?

And before someone writes yes but in the terms and conditions it says that they can do that why do they then confirm the deposit from a dritttkonto and also for what is there dan with Platin these options

Bank statement from the other account
Or identity card of the other person
Deposit permission etc..

And everything was confirmed so it is allowed to pay in but not pay out that can not be right

Please help me 😢

GJ can only help you if you are not guilty of anything - and unfortunately you are

Deposits from third party accounts are generally never blocked. So I do not know of any casino that prohibits you from depositing from a third-party account. I have, for example, under my bank login 2 different bank accounts and must always be careful which account I take for the deposit, because the other account is not in my name.

The options to have other IDs verified is probably for joint accounts. If you had a joint account, then things might have turned out well.

Antiheld1335 wrote on 10/03/2022 at 10:10 am: As you write, it says in the TOS; what the other options exist for? Maybe if it's spouses, or for whatever reason, either way it would be goodwill to accept that

Take the 700 euros and learn from it; and just as food for thought - which is why, by the way, I have zero sympathy for you: Your daughter gets a child, a life event, where she certainly needs every euro... And you help yourself to her account to be able to gamble in nem OC?

Sorry, that's where it really stops.

She certainly used your money to gamble, but I wonder why she didn't use her account to deposit. I strongly suspect that she has a bank account. Maybe to not be able to lose your overdraft. Who knows.

This post has been translated automatically

bigbig
Experienced

Platincasino cancels my win of 5800€

3rd Oct. 2022, at 12:18 pm CEST#6
0 Likes

Nobody has liked this post so far
If you have any questions, please contact Casino Guru, they may be able to help you, create an account and file a complaint.

This post has been translated automatically

upola
Legend

Platincasino cancels my win of 5800€

3rd Oct. 2022, at 12:48 pm CEST#7
0 Likes

Nobody has liked this post so far

bigbig wrote on 03.10.2022 at 12:18 pm: Turn to Casino Guru maybe they can help.There create an account and file a complaint
the have also already helped me.

But not if they violate the terms and conditions, have you even read the opening post.

This post has been translated automatically

gamble1
Icon

Platincasino cancels my win of 5800€

3rd Oct. 2022, at 01:49 pm CEST#8
0 Likes

Nobody has liked this post so far
The other option is probably for joint accounts which is not the case in this instance

The first 700 € were probably really just luck or goodwill other people have already got everything but some nothing and such a problem you always have when you rely on goodwill if you make a mistake

@frapi07 there are enough reasons theoretically to take another account there gehts from P-Konto to no online banking and so this is not even so unusual I often take the account of my partner and make her just there then money back on it but just not for OC or I switch there MuchBetter or Skrill in between

This post has been translated automatically

frapi07
Elite

Platincasino cancels my win of 5800€

3rd Oct. 2022, at 05:15 pm CEST#9
1 Like

Liked this post: Avatar von gamble1 gamble1

gamble1 wrote on 03.10.2022 at 13:49: The other option is probably for joint accounts which in this case is not the case

The first 700 € were probably really just luck or goodwill other people have already gotten everything some but nothing and such a problem you always have when you rely on goodwill if you make a mistake

@frapi07 there are enough reasons theoretically another account to take there gehts of P-Konto up to no online banking and thus that is not even so unusual I take also often the account of my partner and make her just there then money on it again but just not for OC or I switch there MuchBetter or Skrill in between

The assumption that the TE has no online banking is also not bad, but then I wonder why she has none, if she hangs out on the Internet?

Maybe the TE just thought that it doesn't matter to Deposit with another account, since 99% of the time this never leads to trouble/problems. If this is true, then the TE will unfortunately have to pay with expensive empty money.

This post has been translated automatically

Rosemarie95

Platincasino cancels my win of 5800€

4th Oct. 2022, at 07:10 am CEST#10
0 Likes

Nobody has liked this post so far

Antiheld1335 wrote on 03/10/2022 at 10:10 am: As you write, it says in the T&Cs; what the other options exist for? Maybe if they are spouses, or for whatever reason, either way it would be goodwill to accept that

Take the 700 euros and learn from it; and just as food for thought - which is why, by the way, I have zero sympathy for you: Your daughter gets a child, a life event, where she certainly needs every euro... And you help yourself to her account to be able to gamble in nem OC?

Sorry, that's where it really stops.

I have not helped myself to her account I own a second card as already mentioned and have simply deposited there because my bank was too far away true

This post has been translated automatically

Hot Topics23rd Dec. 2024 at 04:38 am CET

Gossip
0
Offline Casinos
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately