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Platincasino: [solved] Platincasino cancels my bonus winnings

Topic created on 04th Oct. 2022 | Page: 1 of 2 | Answers: 18 | Views: 1,936
FesiRnB

[solved] Platincasino cancels my bonus winnings

4th Oct. 2022, at 11:59 am CEST#1
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Hello, I have a small problem, I am accused of having played over the stake of 5 euros which I have not done. I looked in the game rounds and see individual bets of 11€ 15€ 8 € that I did not make, but now I know what the problem is. I played the game 1 Reel Reef is similar to Everything Lace. Now if the money right in the Pot has collected say 12€ and I continue to 1 € euro games and the devil comes, then he has taken the game round as a total bet of the pot, which is really stupid, because it was not my bet. Would have to be a mistake with the Provider or the game. Game is quite new. Hope you can help me. lg

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gamble1
Icon

[solved] Platincasino cancels my bonus winnings

4th Oct. 2022, at 12:15 pm CEST#2
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Well, I don't know that in this form either

If the game is not locked should actually be no problem because a Pot has nothing to do with the stake

Have you taken the amounts and risked ? Because Risk counts as a bet again?

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FesiRnB

[solved] Platincasino cancels my bonus winnings

4th Oct. 2022, at 12:16 pm CEST#3
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gamble1 wrote on 04.10.2022 at 12:15 pm: So I do not know so in the form also

If the game is not locked, this should not be a problem because a Pot has nothing to do with the bet

Have you taken the amounts and risked ? Because Risk counts again as a bet ?

Hi, no you can only accept or lose the money. Stake remains the same.

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frapi07
Elite

[solved] Platincasino cancels my bonus winnings

4th Oct. 2022, at 12:25 pm CEST#4
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Liked this post: Avatar von Max_Bet Max_Bet

FesiRnB wrote on 04.10.2022 at 11:59: Hello, I have a small problem, I am accused of having played over the stake of 5 euros what I have not done. I looked in the game rounds and see individual bets of 11€ 15€ 8 € which I did not make, but now I know what the problem is. I played the game 1 Reel Reef is similar to Everything Lace. Now if the money right in the Pot has collected say 12€ and I continue to 1 € euro games and the devil comes, then he has taken the game round as a total bet of the pot, which is really stupid, because it was not my bet. Would have to be a mistake with the Provider or the game. Game is quite new. Hope you can help me. lg

I have already read a similar case at GJ, only that it was about the Risk ladder. Unfortunately I don't know if the casino stayed stubborn or if the player got the money out of "goodwill". I only know that the casino had also considered playing the Risk ladder as a bonus violation (bet > €5). In itself, the same principle as with the pot, since you also so to speak a "bet" in the pot at risk.

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gamble1
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[solved] Platincasino cancels my bonus winnings

4th Oct. 2022, at 12:28 pm CEST#5
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frapi07 wrote on 04.10.2022 at 12:25 pm

I have read such a similar case before at GJ, only that it was about the Risk ladder. Unfortunately don't know anymore if the casino stayed stubborn or the player got the money after all out of "goodwill". I only know that the casino had also considered playing the Risk ladder as a bonus violation (bet > €5). In itself, the same principle as with the Pot, since you also so to speak a "bet" in the pot at risk.

Yes I remember but would be illogical a risk ladder is an additional function and the described by the TE a whole game and if that is not forbidden you can not really charge anything here

Especially since at Platin the slots with bonus anyway not always run as they should

Would me times to Caro they can ask the manager and the two are a super team and help where they can

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FesiRnB

[solved] Platincasino cancels my bonus winnings

4th Oct. 2022, at 12:30 pm CEST#6
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frapi07 wrote on 04.10.2022 at 12:25 pm

I have read such a similar case before at GJ, only that it was about the Risk ladder. Unfortunately don't know anymore if the casino stayed stubborn or the player got the money after all out of "goodwill". I only know that the casino had also considered playing the Risk ladder as a bonus violation (bet > €5). In itself, the same principle as with the Pot, since you also so to speak a "bet" in the pot at risk.

But he has only sometimes 1 round genomm as a high bet, otherwise he would take yes if I 10 rounds long 20 € in the pot every time a bet of 20 € what was not the case either when losing the pot he has shown a high bet or at the instant win if you have arrived at the top of the ladder left or center. Bet was but always 1 €

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frapi07
Elite

[solved] Platincasino cancels my bonus winnings

4th Oct. 2022, at 12:31 pm CEST#7
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gamble1 wrote on 04.10.2022 at 12:28 pm
Yes I remember that too but would be illogical a Risk ladder is an additional function and the described by the TE a whole game and if that is not forbidden you can not really charge anything here

Especially since at Platin the slots with bonus anyway not always run as they should

Would me times to Caro they can ask the manager and the two are a great team and help where they can

Withdrawal canceled | GambleJoe® Forum

Just found this. Yes, I agree with you there too. Risk/Cards is an additional function and games like Alles Spitze/ Rasputin have this Pot function by itself. I'm with you on that too, but unfortunately I trust Platin to look at it the same way they look at Risk Ladders/Cards. Wouldn't surprise me.

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frapi07
Elite

[solved] Platincasino cancels my bonus winnings

4th Oct. 2022, at 12:34 pm CEST#8
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FesiRnB wrote on 04.10.2022 at 12:30 pm
But he has only sometimes 1 round genomm as a high bet, otherwise he would take yes if I have 10 rounds for 20 € in the Pot every time a bet of 20 € what was not the case either when losing the pot he has shown a high bet or when winning immediately if you have arrived at the top of the ladder left or center. Bet was but always 1 €

Online casinos are very confusing. I do not understand the Risk ladder actually, because if you play from a €2 win on €32 up, then you have changed your actual bet nothing. I would listen to Gamble and ask the dear Caro if she can help you

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gamble1
Icon

[solved] Platincasino cancels my bonus winnings

4th Oct. 2022, at 12:38 pm CEST#9
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frapi07 wrote on 04.10.2022 at 12:31 pm

Payout cancelled | GambleJoe® Forum

Just found this. Yeah, I agree with you there too. Risk/Cards is an add-on feature and such games as Alles Spitze/ Rasputin have that Pot feature by themselves. I'm with you on that too, but unfortunately I trust Platin to look at it the same way they look at Risk Ladders/Cards. Wouldn't surprise me.

I can understand but if you look at the paragraph one above where the TE has written it is very likely a mistake and then I remain if the game is not on the list is Platin's own fault and not the TE


I would but here not even malicious intent I think they know nothing about it and have just seen high stakes and therefore I would really say write times Caro whether they can please clarify for you

I think you will get your money refunded because so nonsensical you can not interpret any rule that it makes sense here somehow especially since not all rounds were counted but only the rounds where so seen no bet is made by win or loss of the pot

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Caro
Expert

[solved] Platincasino cancels my bonus winnings

4th Oct. 2022, at 12:39 pm CEST#10
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Hey FesiRnB, just forwarded your thread to the manager! I'll get back to you as soon as I get a feedback.

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