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Platincasino: Platincasino bans me for no reason!!!

Topic created on 17th Sep. 2020 | Page: 1 of 3 | Answers: 26 | Views: 4,708
Nickii45
Expert

Platincasino bans me for no reason!!!

17th Sep. 2020, at 05:28 pm CEST#1
1 Like

Liked this post: L****s
First am over 3 years with platinum and today I get a mail that my account was locked!
Until today I was platinum status but have paid in the last month only 30 euros..means I would be from tomorrow in gold status.
Today I get a mail... 2020, 17:11 CEST

Dear Nicole,

thank you very much for your answer

We have to refer to our T&Cs here :

"Red Rhino reserves the right to terminate a business relationship at any time without giving any reason"

This is not for any personal reasons but only to put player safety and your own safety first.

We cannot give any further reasons for this decision.

Edit by Matthias: removed wrong link at the time

This post has been translated automatically

Falko
Icon

Platincasino bans me for no reason!!!

17th Sep. 2020, at 05:35 pm CEST#2
0 Likes

Nobody has liked this post so far
Nickii45 wrote on 17.09.2020 at 17:28 clock: First am over 3 years at platinum and today I get a mail that my account was blocked!
Until today I was platinum status but have paid in the last month only 30 euros..means I would be from tomorrow in gold status.
Today I get a mail... 2020, 17:11 CEST

Dear Nicole,

thank you very much for your answer.

We have to refer to our GTC here :

"Red Rhino reserves the right to terminate a business relationship at any time without giving any reason"

This is not for any personal reasons but only to put player safety and your own safety first.

We cannot give any further reasons for this decision.



It sounds like they are blaming you for a gambling problem and that's why you were banned from the casino? It reads so hidden from it, even if it says that no reasons want to give. I can read that out of it, that your own game security is put in the foreground. Have you ever in the casino maybe complained in the chat, because it runs so badly? I would not think of anything else, why is now proceeded so.

Edit by Julian: Incorrect linking in the citation was adjusted

This post has been translated automatically

Wetti1
Expert

Platincasino bans me for no reason!!!

17th Sep. 2020, at 05:39 pm CEST#3
0 Likes

Nobody has liked this post so far
You may have won too much!

This post has been translated automatically

Begbie
Elite

Platincasino bans me for no reason!!!

17th Sep. 2020, at 05:42 pm CEST#4
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Did the mail come from general support? Or from Dennis?

This post has been translated automatically

Wetti1
Expert

Platincasino bans me for no reason!!!

17th Sep. 2020, at 05:44 pm CEST#5
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Begbie wrote on 17.09.2020 at 17:42: Did the mail come from general support? Or from Dennis?

who is Dennis supposed to be?

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Nickii45
Expert

Platincasino bans me for no reason!!!

17th Sep. 2020, at 05:45 pm CEST#6
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No idea maybe because I would be from tomorrow in gold status, according to experience then always comes a big win so I get platinum status again 🤔🤔
Game problem have 30 euros deposited in the last month 🙄
Just watch out Platincasino can block you for no reason. As you can see

This post has been translated automatically

Begbie
Elite

Platincasino bans me for no reason!!!

17th Sep. 2020, at 05:45 pm CEST#7
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Wetti1 wrote on 17/09/2020 at 17:44

who is Dennis supposed to be?

That is the Platin status supervisor

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Nickii45
Expert

Platincasino bans me for no reason!!!

17th Sep. 2020, at 05:46 pm CEST#8
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Begbie wrote on 17.09.2020 at 17:42: Did the mail come from general support? Or from Dennis?

From a sara!!!!!

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Wetti1
Expert

Platincasino bans me for no reason!!!

17th Sep. 2020, at 05:47 pm CEST#9
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Begbie wrote on 09/17/2020 at 5:45 pm
This is the Platinum status caregiver

oh ok, thanks

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Begbie
Elite

Platincasino bans me for no reason!!!

17th Sep. 2020, at 05:47 pm CEST#10
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Nobody has liked this post so far
Nickii45 wrote on 17.09.2020 at 17:45: I don't know maybe because I would be from tomorrow in gold status, according to experience then always comes a big win so I get platinum status again 🤔🤔
Game problem have 30 euros deposited in the last month 🙄
Just watch out Platincasino can block you for no reason. As you can see.

If you are still Platin status, write to vip@platincasino.com.
Vllt the allg support has done something wrong.

This post has been translated automatically

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