Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Platincasino: Platincasino bans me for no reason!!!

Topic created on 17th Sep. 2020 | Page: 1 of 3 | Answers: 26 | Views: 4,791
Nickii45
Expert

Platincasino bans me for no reason!!!

17th Sep. 2020, at 05:28 pm CEST#1
1 Like

Liked this post: L****s
First am over 3 years with platinum and today I get a mail that my account was locked!
Until today I was platinum status but have paid in the last month only 30 euros..means I would be from tomorrow in gold status.
Today I get a mail... 2020, 17:11 CEST

Dear Nicole,

thank you very much for your answer

We have to refer to our T&Cs here :

"Red Rhino reserves the right to terminate a business relationship at any time without giving any reason"

This is not for any personal reasons but only to put player safety and your own safety first.

We cannot give any further reasons for this decision.

Edit by Matthias: removed wrong link at the time

This post has been translated automatically

Falko
Icon

Platincasino bans me for no reason!!!

17th Sep. 2020, at 05:35 pm CEST#2
0 Likes

Nobody has liked this post so far
Nickii45 wrote on 17.09.2020 at 17:28 clock: First am over 3 years at platinum and today I get a mail that my account was blocked!
Until today I was platinum status but have paid in the last month only 30 euros..means I would be from tomorrow in gold status.
Today I get a mail... 2020, 17:11 CEST

Dear Nicole,

thank you very much for your answer.

We have to refer to our GTC here :

"Red Rhino reserves the right to terminate a business relationship at any time without giving any reason"

This is not for any personal reasons but only to put player safety and your own safety first.

We cannot give any further reasons for this decision.



It sounds like they are blaming you for a gambling problem and that's why you were banned from the casino? It reads so hidden from it, even if it says that no reasons want to give. I can read that out of it, that your own game security is put in the foreground. Have you ever in the casino maybe complained in the chat, because it runs so badly? I would not think of anything else, why is now proceeded so.

Edit by Julian: Incorrect linking in the citation was adjusted

This post has been translated automatically

Wetti1
Expert

Platincasino bans me for no reason!!!

17th Sep. 2020, at 05:39 pm CEST#3
0 Likes

Nobody has liked this post so far
You may have won too much!

This post has been translated automatically

Begbie
Elite

Platincasino bans me for no reason!!!

17th Sep. 2020, at 05:42 pm CEST#4
0 Likes

Nobody has liked this post so far
Did the mail come from general support? Or from Dennis?

This post has been translated automatically

Wetti1
Expert

Platincasino bans me for no reason!!!

17th Sep. 2020, at 05:44 pm CEST#5
0 Likes

Nobody has liked this post so far

Begbie wrote on 17.09.2020 at 17:42: Did the mail come from general support? Or from Dennis?

who is Dennis supposed to be?

This post has been translated automatically

Nickii45
Expert

Platincasino bans me for no reason!!!

17th Sep. 2020, at 05:45 pm CEST#6
0 Likes

Nobody has liked this post so far
No idea maybe because I would be from tomorrow in gold status, according to experience then always comes a big win so I get platinum status again 🤔🤔
Game problem have 30 euros deposited in the last month 🙄
Just watch out Platincasino can block you for no reason. As you can see

This post has been translated automatically

Begbie
Elite

Platincasino bans me for no reason!!!

17th Sep. 2020, at 05:45 pm CEST#7
0 Likes

Nobody has liked this post so far
Wetti1 wrote on 17/09/2020 at 17:44

who is Dennis supposed to be?

That is the Platin status supervisor

This post has been translated automatically

Nickii45
Expert

Platincasino bans me for no reason!!!

17th Sep. 2020, at 05:46 pm CEST#8
0 Likes

Nobody has liked this post so far
Begbie wrote on 17.09.2020 at 17:42: Did the mail come from general support? Or from Dennis?

From a sara!!!!!

This post has been translated automatically

Wetti1
Expert

Platincasino bans me for no reason!!!

17th Sep. 2020, at 05:47 pm CEST#9
0 Likes

Nobody has liked this post so far

Begbie wrote on 09/17/2020 at 5:45 pm
This is the Platinum status caregiver

oh ok, thanks

This post has been translated automatically

Begbie
Elite

Platincasino bans me for no reason!!!

17th Sep. 2020, at 05:47 pm CEST#10
0 Likes

Nobody has liked this post so far
Nickii45 wrote on 17.09.2020 at 17:45: I don't know maybe because I would be from tomorrow in gold status, according to experience then always comes a big win so I get platinum status again 🤔🤔
Game problem have 30 euros deposited in the last month 🙄
Just watch out Platincasino can block you for no reason. As you can see.

If you are still Platin status, write to vip@platincasino.com.
Vllt the allg support has done something wrong.

This post has been translated automatically

Hot Topics23rd Dec. 2024 at 05:08 am CET

Gossip
0
Offline Casinos
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately