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Platincasino: [solved] Platincasino attempted embezzlement ?

Topic created on 14th Feb. 2023 | Page: 1 of 1 | Answers: 10 | Views: 1,514
Peppe

[solved] Platincasino attempted embezzlement ?

14th Feb. 2023, at 03:12 pm CET#1
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Hello my name is Melanie.
I hope there is someone here who can mediate or at least help in some way. The following problem :
I have registered at Platincasino and deposited 20 euros via Mandato hexopay. This was just this one Deposit there at platincasino.
Verification with selfie and ID document is also done.
So, then I won 1000 euros and wanted to pay out 910 euros.
Then a mail can with the statement they need a bank statement of my bank with name, address, Iban, date and time so as the deposited amount of 20 euros.
The problem is, on my account statements is no address of me on it, that is the sparda and there is no possibility me a statement to let out on which everything stands what they want to have.
I have also had my bank give me an account agreement there is really everything about my identity in it and they have also rejected.
The email traffic goes now already over one week and is only one stalling.
When I complained, they suddenly said that only a withdrawal via Skrill is possible and they need a screenshot. So registered with Skrill everything verified and made a screenshot. This then uploaded and lo and behold, they have accepted it. Jaja it goes but still further. I think nothing to myself and pay out only 300 euros to see how it works with Skrill, do not know that. So I pay out, and a few hours later the money is back on my Platin account. I can freak out.
I email again, threatening to go to the lawyer, which I will probably do, the 150 euro deductible does not itch me.
After my email suddenly came back that they need a statement from my bank on which my full name is as well as iban and deposit amount of my last deposit as well as date and time.
I have uploaded several documents but to me this smells like attempted embezzlement.
I hope someone can help.
Many greetings

This post has been translated automatically

Donnie
Elite

[solved] Platincasino attempted embezzlement ?

14th Feb. 2023, at 05:30 pm CET#2
2 Likes

Liked this post: Avatar von Marcolino Marcolino, Avatar von Matara Matara
Peppe wrote on 02/14/2023 at 15:12: Good day my name is Melanie.
I hope there is someone here who can mediate or at least help in some way. The following problem :
I signed up at Platincasino and deposited 20 euros via Mandato hexopay. This was just this one Deposit there at platincasino.
Verification with selfie and ID document is also done.
So, then I won 1000 euros and wanted to pay out 910 euros.
Then a mail can with the statement they need a bank statement of my bank with name, address, Iban, date and time so as the deposited amount of 20 euros.
The problem is, on my account statements is no address of me on it, that is the sparda and there is no possibility me a statement to let out on which everything stands what they want to have.
I have also had my bank give me an account agreement there is really everything about my identity in it and they have also rejected.
The email traffic goes now already over one week and is only one stalling.
When I complained, they suddenly said that only a withdrawal via Skrill is possible and they need a screenshot. So registered with Skrill everything verified and made a screenshot. This then uploaded and lo and behold, they have accepted it. Jaja it goes but still further. I think nothing to myself and pay out only 300 euros to see how it works with Skrill, do not know that. So I pay out, and a few hours later the money is back on my Platin account. I can freak out.
I email again, threatening to go to the lawyer, which I probably will, the 150 euro deductible does not itch me.
After my email suddenly came back that they need a statement from my bank on which my full name is as well as iban and deposit amount of my last deposit as well as date and time.
I have uploaded several documents but to me this smells like attempted embezzlement.
I hope someone can help.
Many greetings

Can you also read something nice? So except the constant attempts to withhold people's money, the Verification in unnecessary length and to speculate on the people gamble their money again! Dirty casinos, pay the people their money out you bum.can hide nicely in anonymity these W...

This post has been translated automatically

Peppe

[solved] Platincasino attempted embezzlement ?

14th Feb. 2023, at 05:35 pm CET#3
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I agree, actually should be based on the documents submitted.
ID card copy.
-Account statement from the deposit.
-Complete account statement on which the Deposit was made by mandato and even other private payments are visible.
- Account agreement from my bank ( proof of ownership of my account )
-Skrill screenshot
-Copy of my bank card

That I gamble the money can make up, I give them a maximum of a few email verkehre time and a maximum of one week, then I go to the lawyer, after deducting the 150 euros deductible remains to me of the 910 euros still a good plus.

It would be better of course if I would find someone here who can mediate and help.

This post has been translated automatically

Butterbrezel
Elite

[solved] Platincasino attempted embezzlement ?

14th Feb. 2023, at 05:42 pm CET#4
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Peppe wrote on 14.02.2023 at 17:35: Seh I the same, actually should due to the submitted documents.
ID copy.
-Account statement from the deposit.
-Complete account statement on which the Deposit was made by mandato and even other private payments are visible.
- Account agreement from my bank ( proof of ownership of my account )
-Skrill screenshot
-Copy of my bank card

That I gamble the money can make up, I give them a maximum of a few email verkehre time and a maximum of one week, then I go to the lawyer, after deducting the 150 euros deductible remains to me of the 910 euros still a good plus.

It would be better of course if I would find someone here who can mediate and help.

The lawyer is just difficult, because playing in the casino is strictly speaking illegal. Since the seat of the casino is in Malta and has no German license,
you have on the legal way, especially with this amount, no chance.

Caro Link

and/or

Julian link

here from support can contact the casino and certainly assist you. This has already worked very often. Just write to them.

According to experience, you get your money, but the casino makes just mind games, so that you lose your win again.
Set yourself best a 1 EUR limit, so that they also see that this does not work

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frapi07
Elite

[solved] Platincasino attempted embezzlement ?

14th Feb. 2023, at 06:07 pm CET#5
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They should have accepted the contract, if there:

-IBAN,
- your last name, first name
- Address

has stood. Basically, these can also be found in the statement. I would like to know why they rejected it.

At that time, I also had to photograph the front and back of my EC card. You only have a copy. Did you also send both sides?


Actually, Platin is very reputable and also pays out. I have deposited and withdrawn 100 times (all via bank) and only had to verify once.

Lawyer I would advise against as Wutmaennchen writes. Brings nothing anyway and causes only costs. In addition, it is not worth it for this amount. Wutmaennchen has already given you good tips, best write to the GJ admins. They have contact to the manager (that's the only way I know to get in contact with the manager) and GJ has always helped a lot of players, especially with problems with Platin.

This post has been translated automatically

Peppe

[solved] Platincasino attempted embezzlement ?

14th Feb. 2023, at 06:18 pm CET#6
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Thank you have the Caro already written to, I'm excited and full of hope since I've read so much here.
Have sent this morning again a mail with the question why because now again the account statement was rejected.
Hold on tight, Mr. Fritz forwards it to the responsible department and they get back to me!
Why the devil must there now suddenly what is forwarded, so far everyone has known everything and suddenly it is pushed from one employee to another? That is now the new tactic for sure.

This post has been translated automatically

gamble1
Icon

[solved] Platincasino attempted embezzlement ?

14th Feb. 2023, at 06:45 pm CET#7
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Peppe wrote on 14.02.2023 at 18:18 clock: Thank you have the Caro already written times, I'm excited and full of hope since I read so much here.
Have sent this morning again a mail with the question why now again the account statement was rejected.
Hold on tight, Mr. Fritz forwards it to the responsible department and they get back to me!
Why the devil must there now suddenly what is forwarded, so far everyone has known everything and suddenly it is pushed from one employee to another? This is now the new tactic for sure.

Casinos sometimes want things that are so in the form at Bank X but not at Bank Y Platincasino is a reason serious casino there you need not fear for your money have the pay out and the dear Caro regulates it

This post has been translated automatically

frapi07
Elite

[solved] Platincasino attempted embezzlement ?

14th Feb. 2023, at 06:53 pm CET#8
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Peppe wrote on 14.02.2023 at 18:18 clock: Thank you have the Caro already written times, I'm excited and full of hope since I read so much here.
Have sent this morning again a mail with the question why now again the account statement was rejected.
Hold on tight, Mr. Fritz forwards it to the responsible department and they get back to me!
Why the devil must there now suddenly what is forwarded, so far everyone has known everything and suddenly it is pushed from one employee to another? This is now the new tactic for sure.

So, actually, the support should be able to see the reason for the rejection. Why they couldn't do that here I can't say for sure, but I rule out a stalling tactic. Maybe it wasn't noted, who knows.

Your money you will get as I said, you just need a little patience

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Peppe

[solved] Platincasino attempted embezzlement ?

14th Feb. 2023, at 07:33 pm CET#9
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I wrote to Caro but where can I find my messages here in the forum if she should answer? Have not seen it anywhere until now or do I get a notification?

This post has been translated automatically

T0uchTheSky
Elite

[solved] Platincasino attempted embezzlement ?

14th Feb. 2023, at 07:36 pm CET#10
2 Likes

Liked this post: Avatar von Andre Andre, Avatar von Peppe Peppe
Top right click on your profile picture, then below Communicator, but you also get a notification when someone sends you something

This post has been translated automatically

Caro
Expert

[solved] Platincasino attempted embezzlement ?

17th Feb. 2023, at 08:48 am CET#11
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Peppe has received the 900 EUR back on the player account and has also already requested a payout. Thus, I will close the topic.

Edit from Caro: Peppe has received the payout.

This topic was closed

This post has been translated automatically

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