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Platincasino: Platin Casino payout

Topic created on 30th Aug. 2024 | Page: 1 of 1 | Answers: 7 | Views: 541
Gust423

Platin Casino payout

30th Aug. 2024, at 02:59 pm CEST#1
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Hi, I deposited €700 at Platin Casino yesterday and paid it all out straight away. Now my account has been deactivated.
The question now is whether the payout will still be completed or whether the money is gone

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Gust423

Platin Casino payout

30th Aug. 2024, at 03:38 pm CEST#2
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Gust423 wrote on 30.08.2024 at 14:59: Moin, yesterday I got 700€ at Platin Casino and paid out everything directly. Now my account has been deactivated.
The question now is whether the payout will still be completed or whether the money is gone

Edit: I applied for self-exclusion last week, but subsequently revoked it

This post has been translated automatically

gamble1
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Platin Casino payout

30th Aug. 2024, at 05:02 pm CEST#3
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Hey Gust423 Welcome to the forum

Do I understand correctly ? You applied for self-exclusion but then revoked it and then deposited and played and then won ?

Now Platin did not revoke your self-exclusion and deactivated your account ?

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Gust423

Platin Casino payout

31st Aug. 2024, at 12:11 am CEST#4
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gamble1 wrote on 30.08.2024 at 17:02: Hey Gust423 Welcome to the forum

Do I understand it correctly ? You applied for self-exclusion but then revoked it and then deposited and played and then won ?

Now Platin did not revoke your self-exclusion and deactivated your account ?

That's exactly how it is!

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n****4

Platin Casino payout

31st Aug. 2024, at 04:26 pm CEST#5
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Liked this post: Avatar von btssultan btssultan
I can only advise anyone against depositing there at all after the change of ownership

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gamble1
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Platin Casino payout

31st Aug. 2024, at 07:35 pm CEST#6
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Gust423 wrote on 31.08.2024 00:11:

That's exactly how it is!

Ok so basically speaking it can of course be very good the self-exclusion arrived at a different department than the revocation actually even pretty sure


The big problem with the matter is unfortunately Platin is currently a little bit out of date, they have longer payout times and it usually takes a long time to verify documents because you don't get any exact information if something doesn't fit

So the only thing left for you to do is to try all possible channels to describe your problem to support

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JTConen

Platin Casino payout

30th Oct. 2024, at 01:38 pm CET#7
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Hello my friends I am also facing a small problem. I verified my account 2 days ago after a long back and forth with Live Support. After I wanted to withdraw a win amount with, my account was reset 12 hours later and they suddenly needed something from me.
Now it is no longer (a screenshot of the last depositor) but now they want 3 statements of the last transfers + account statement. It's really dragging on, what do you think, are they right or is this pure harassment? Support is really bad and almost exclusively only send copy pas messages. Do I still have hope?
Thanks in advance

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gamble1
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Platin Casino payout

30th Oct. 2024, at 05:28 pm CET#8
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JTConen wrote on 30.10.2024 at 13:38: Hello my friends I am also facing a small problem. I verified my account 2 days ago after a long back and forth with live support. After I wanted to withdraw a win amount with, 12 hours later my account was reset and they suddenly needed something from me.
Now it is no longer (a screenshot of the last depositor) but now they want 3 statements of the last transfers + account statement. It's really dragging on, what do you think, are they right or is this pure harassment? Support is really bad and almost exclusively only send copy pas messages. Do I still have any hope?
Thanks in advance

Some casinos actually ask to see a bank statement or the last transactions. Unfortunately, it's hard to tell if it's harassment or if there's a real reason for it. However, the chances of getting your money back are certainly good - they won't withhold anything without a reason. I also took the liberty of forwarding your case to the contact person in the forum. He will certainly get back to you. Keep us up to date.

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