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Platin Casino payout
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The question now is whether the payout will still be completed or whether the money is gone
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Platin Casino payout
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Edit: I applied for self-exclusion last week, but subsequently revoked it
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Platin Casino payout
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Do I understand correctly ? You applied for self-exclusion but then revoked it and then deposited and played and then won ?
Now Platin did not revoke your self-exclusion and deactivated your account ?
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Platin Casino payout
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That's exactly how it is!
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Platin Casino payout
Liked this post: btssultan
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Platin Casino payout
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Ok so basically speaking it can of course be very good the self-exclusion arrived at a different department than the revocation actually even pretty sure
The big problem with the matter is unfortunately Platin is currently a little bit out of date, they have longer payout times and it usually takes a long time to verify documents because you don't get any exact information if something doesn't fit
So the only thing left for you to do is to try all possible channels to describe your problem to support
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Platin Casino payout
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Now it is no longer (a screenshot of the last depositor) but now they want 3 statements of the last transfers + account statement. It's really dragging on, what do you think, are they right or is this pure harassment? Support is really bad and almost exclusively only send copy pas messages. Do I still have hope?
Thanks in advance
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Platin Casino payout
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Some casinos actually ask to see a bank statement or the last transactions. Unfortunately, it's hard to tell if it's harassment or if there's a real reason for it. However, the chances of getting your money back are certainly good - they won't withhold anything without a reason. I also took the liberty of forwarding your case to the contact person in the forum. He will certainly get back to you. Keep us up to date.
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