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Platincasino: Platin casino has cancelled my win

Topic created on 14th Aug. 2022 | Page: 1 of 2 | Answers: 10 | Views: 2,112
Walikbraa

Platin casino has cancelled my win

14th Aug. 2022, at 09:12 pm CEST#1
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I have played with bonus and hbae converted have not played more than 5 e where I have converted
Well I did not know that the bonus does not cancel itself after turnover and I played par printer to 10€ and then I have two times 2,500€ aushalen let and I get mail that my win was canceled because I have violated bonus rules I have converted and never more than 5 € played as long as I was finished with turnover was

Only after turnover I have played on 10€ little as 7 8 times printed

I had no idea that after turnover I have to change my money to real money and only ăla I wanted to check out I realized that normal I know that when you are done with turnover bonus is through by itself

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Kanalmalocher
Rookie

Platin casino has cancelled my win

15th Aug. 2022, at 10:15 am CEST#2
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Ignorance does not protect against lumpiness. Platincasino is like that and always will be. Your great wins are gone, unfortunately

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gamble1
Icon

Platin casino has cancelled my win

15th Aug. 2022, at 10:38 am CEST#3
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Liked this post: Anonym, Avatar von denyo123 denyo123, Avatar von Walikbraa Walikbraa
There would be possibly still an assessment by the manager quite good because in the end the TE has violated the bonus conditions but if the turnover was already through you could turn a blind eye

So would be at least the approach in an accommodating casino and Platin is indeed lately something funny but usually they are very accommodating see the eternal Cashback story

Maybe Julian takes the time to ask once because as I said I can not imagine that in such a case the whole thing is treated the same as if the TE still had to make sales

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Walikbraa

Platin casino has cancelled my win

15th Aug. 2022, at 12:52 pm CEST#4
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Thank you for answering so my turnover era through I did not know that I have to exchange even my Bonus money in real money only when I wanted to take out and I had only 2000 at that time where bonus was implemented
And then I have had further wins and am on 5000€ now they have taken everything away from me

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gamble1
Icon

Platin casino has cancelled my win

15th Aug. 2022, at 01:10 pm CEST#5
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Walikbraa wrote on 15.08.2022 at 12:52 pm: Thanks for replying so my turnover era through I did not know that I have to exchange even my Bonus money in real money only when I wanted to take out the and I had only 2000 then where bonus was implemented
And then I have had further wins and am on 5000€ now they have taken everything away from me

I have times someone from the team on the thread here made possibly soon someone responds to you

Unfortunately, you must be clear but in the end it can also bring nothing because even if it is pretty stupid you have violated the conditions and that you have to convert the bonus into real money is also on the page

Therefore, you can only hope Platincasino shows a heart and makes an accommodating decision just in view of the fact that the turnover was already through and you therefore had no advantage in the implement

Sympathy points they would have then certainly collected many what in view of the bad threads here in the past is not to be despised quite

Edit by Caro: font color adjusted

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Walikbraa

Platin casino has cancelled my win

15th Aug. 2022, at 01:17 pm CEST#6
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So I also do not reach anyone and in Live Chat Platincasino does not help you

I had my turnover never had any intention to violate any rule
Now everything is so shitty
That no one wants to help you

I looked at about 7 printers because I wanted to spend exactly 2000€
Only then I saw that I have to exchange in real money
And when I did that I wanted to play a little bit and I saw that I was lucky and I made 5000€ and I got the cash and then the second day something like that

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gamble1
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Platin casino has cancelled my win

15th Aug. 2022, at 01:19 pm CEST#7
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Walikbraa wrote on 15.08.2022 at 13:17: So I also do not reach anyone and in Live Chat Platincasino does not help you

I had my turnover never had any intention to violate any rule
Now everything is so shitty
That no one wants to help you

I looked at about 7 printers because I wanted to spend exactly 2000€
Only then I saw that I have to exchange in real money
And when I did that I wanted to play a little bit and I saw that I was lucky and I made 5000€ and I exchanged my money and then the second day something like this happened

Yes can understand you well but it is unfortunately in the AGB's


You will not receive any notification that the conditions have been met, which is why you should check your progress every now and then. You can also find this in your account. If you do not convert, you can still use this as bonus credit and play with it . After fulfilling the bonus conditions and conversion, your new real money balance can be withdrawn after extensive Verification of your person and means of payment. There is no maximum conversion and withdrawal limit.

Edit by Sabine: font color adjusted

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Walikbraa

Platin casino has cancelled my win

15th Aug. 2022, at 01:30 pm CEST#8
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Yes I now understand the uach can understand that I had already implemented an eye print no one was asleep it was 40€ bonus

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gamble1
Icon

Platin casino has cancelled my win

15th Aug. 2022, at 01:34 pm CEST#9
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Walikbraa wrote on 15.08.2022 at 13:30: Yes I understand now konnen the uach understand that I had already converted an eye print was no one sleep it was 40€ bonus

Yes of course they can understand that but I just want to show you that it was just unfortunately your mistake and you are therefore completely dependent on the goodwill of the casino


I hope you get your money for me that would be in this sense no violation if you have converted your normal Deposit bonus and have played only after the fulfill too high but unfortunately I do not work at Platincasino and can not decide anything there

I still keep my fingers firmly crossed for you

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Walikbraa

Platin casino has cancelled my win

15th Aug. 2022, at 01:45 pm CEST#10
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I had understood it when I had converted to 10e use but so I understand that not at all

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