Platincasino: Platin Casino does not process withdrawal/Cancelled

Pate708 wrote on 04/20/2023 at 12:39 PM: Good day,

after a long time I played at Platin again (Platin status).

Currently, my payout is not processed or it was canceled after two days again.

The funny thing, this morning I got the withdrawal confirmation and when I logged in, but the money was back on my player account? Under transactions, this was canceled.

According to support, there are supposedly system problems and all withdrawals were canceled.

As of now, I've been waiting over 60 hours for my payout and that's with Platin status.

I remember when withdrawals were processed within 1-2 hours.

Once again without words. This was or will then probably my last payout, I can not give me this ridiculousness more.

Anyone else problems?


*update*

Just received the withdrawal confirmation again and back to my player account? VIP support answer also not.

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kleo7777 wrote on 20.04.2023 at 12:53 pm: I had a payout yesterday but I also waited a very long time almost 36 hours....on Skrill and the bonus (this space stuff) there is also something wrong ..have Deposited 25, - with the bonus but the bonus was not booked at all ..vip written to there it was only that they can not rebook, ok again 25, - Deposited again with bonus did not go then I had no more bock

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kleo7777 wrote on 20.04.2023 at 12:53 pm: I had a payout yesterday but I also waited a very long time almost 36 hrs....on Skrill and the bonus (this space stuff) there is also something wrong ..have Deposited 25, - with the bonus but the bonus was not booked at all ..vip written to there it was only that they can not rebook, ok again 25, - Deposited again with bonus did not go again then I had no more bock

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Langhans wrote on 20.04.2023 at 13:26:

although the conditions of the bonus were so outrageously bad, you tried twice to get the? So attempt 1 did not work...the 25€ gambled away....then with the crowbar attempt 2 and then again did not work.

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kleo7777 wrote on 20.04.2023 at 13:30:

Ne was not a crowbar ... I had written after the 1 Deposit already with joyce of platinum and she said that should not be ...I should try it times please over another browser that I did with deposit 2 went but just not ... then I had no bock more ... im entefeckt it was now no drama have lost nothing 😉

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Langhans wrote on 20.04.2023 at 13:37:

understand At the latest, if I want to use a bonus and the automated does not work for two deposits in a row, which would then also not be manually corrected, it would be the last time I visit this casino. Amen

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Langhans wrote on 20.04.2023 at 15:38:
Addendum and I do not want to destroy the actual topic, but if someone (in the case of Platin) makes me an offer on certain terms and then several times is not able to keep them, the business basis is now gone for the future. Sure, that it sometimes bumps has already happened to everyone and also for technical errors I have understanding, if you try to fix them again. Simply saying "it doesn't work" is not enough for me.


A small example of what I understand under customer service: Have once deposited at Mr. Bet 200 € (with bonus 150%). But did not arrive there..neither EZ nor bonus. Times in the chat..."unfortunately nothing to see, but I stay live with you in the chat, you Deposit again 200€". I wanted so but not for now, because now there was no more 150% bonus that I could have activated. It had disappeared with the unsuccessful EZ. "Ok, no big deal, deposit 200, I'll book you the bonus on it and then you only play when the balance is 500€". All right...put 200€ in again, balance updated and bang: I had 700€ on it. Including the 200 lost euros from before. This was not planned, because 200 Raw Cash and 200€ EZ with bonus are already bissi much for me. My suggestion: "then please add the 150% to the second 200€, then it is a total balance of 1,000€ and it fits at least mathematically". "Goes unfortunately technically not, because otherwise 2 Bonuses active". Simply 200€ back to me also did not go because of X1 turnover. Hmmm...so good advice expensive...she offered to pass on the issue and then I would get message. I briefly perplexed... many options there were not...so with 700€ (400 EZ + 300€Bonus) losgezockt and a few hours later a mail received: "We are very sorry...blabla...Just report when their session with the 700€ is finished and we credit you then retrospectively 300€ bonus money." I did this a few days later after my payout, with which my 400€ capital has long since returned to my possession. Nevertheless, 300 € Bonus money credited, for which there was actually no deposit (more). That is simply customer friendly and how it should be. That's why I never take a long time to turn my back on a casino. There are enough others who do it better and nothing annoys me more than chattering with customer support about things that don't work as agreed.

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gamble1 wrote on 20.04.2023 at 21:16:
What I rather wonder why every 0815 casino manages to manually rebook Bonus money only Platin can not ? The VIP support can also book Cashback correctly even with the exact cashout or a bonus with self-made conditions such as 100 cashout 250 etc...

So it sounds more like they do not want or are not allowed and that is already extremely self-confident if you think about how bad the offers you get from the system are actually

No one can tell me that they can not do that even with a popligen Minecraft server the players xyz nachzubuchen

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