Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Platincasino: [solved] Platin Casino does not pay out

Topic created on 22nd Feb. 2022 | Page: 1 of 1 | Answers: 5 | Views: 1,596
LexiROM

[solved] Platin Casino does not pay out

22nd Feb. 2022, at 05:09 pm CET#1
0 Likes

Nobody has liked this post so far
hello dear gamble joe community. a friend of mine has won 1800 euro in Platincasino, verified himself and now platin casino has cancelled 1700 euro and only 100 are onm the account on it because supposedly with bonus was played and therefore only 100 euro can be won. my friend has definitely not played with a bonus because he had only a 20 euro Paysafecard and there was a bonus for 35 euro Deposit which he had of course not taken because the defined minimum deposit was not present. he also had no previous open bonus from the platincoins he has played to 0.00 euro before he has deposited again. please help. is it the rule that platin casino makes such a scam? thought that would be a reputable casino which does not seem to be the case.

This post has been translated automatically

evopower140
Expert

[solved] Platin Casino does not pay out

23rd Feb. 2022, at 10:16 am CET#2
0 Likes

Nobody has liked this post so far
And what does the Platin support team say about this? Normally they are always helpful and take care of things

This post has been translated automatically

Bluff
Expert

[solved] Platin Casino does not pay out

23rd Feb. 2022, at 10:29 am CET#3
0 Likes

Nobody has liked this post so far
contact Caro via the messenger that can help you

This post has been translated automatically

frapi07
Elite

[solved] Platin Casino does not pay out

23rd Feb. 2022, at 11:01 am CET#4
0 Likes

Nobody has liked this post so far
LexiROM wrote on 22.02.2022 at 17:09: hello dear gamble joe community. a friend of mine has won 1800 euros in the Platincasino, verified and now has platin casino 1700 euros canceled and only 100 are onm the account on it because supposedly with bonus was played and thus only 100 euros can be won. my friend has definitely not played with a bonus because he only had a 20 euro Paysafecard and there was a bonus for 35 euro Deposit that he had of course not taken because the defined minimum deposit was not present. he also had no previous open bonus from the platincoins he has played to 0.00 euro before he has deposited again. please help. is it the rule that platin casino makes such a scam? thought that would be a reputable casino which does not seem to be the case.

The 100€ can not be a Deposit bonus, because you have to "wager" these Bonuses first and you mention nothing about it here. In addition, the casinos refund your deposits if you have violated any bonus conditions in the deposit bonuses, which is also not the case here

What I can imagine is that your friend has used some bonus (possibly free spins at Book of Dead, Legacy Of Dead - there is this action for weeks) and has not completely canceled the resulting win. Because there is this 100€ max win rule.

Are you sure that he canceled all bonuses before the win? You can see that in the transaction history, there should really be " Bonus Cancellation" or (in case you played it down) it says " Bonus Free Spins" and "Bonus Balance" 0,00€

This post has been translated automatically

Caro
Expert

[solved] Platin Casino does not pay out

23rd Feb. 2022, at 11:38 am CET#5
0 Likes

Nobody has liked this post so far
LexiROM wrote on 22.02.2022 at 17:09: hello dear gamble joe community. a friend of mine has won 1800 euros in the Platincasino, verified and now has platin casino 1700 euros canceled and only 100 are onm the account on it because supposedly with bonus was played and thus only 100 euros can be won. my friend has definitely not played with a bonus because he only had a 20 euro Paysafecard and there was a bonus for 35 euro Deposit which he had of course not taken because the defined minimum deposit was not present. he also had no previous open bonus from the platincoins he has played to 0.00 euro before he has deposited again. please help. is it the rule that platin casino makes such a scam? thought that would be a reputable casino which does not seem to be the case.

Hey LexiROM, the best thing is to have your friend contact me directly, because only then I may/can contact the manager. When I read the first sentence, I immediately thought of a "violation of the bonus conditions". However, after you mentioned that your friend didn't claim any bonus, I can't think of anything right off the bat that could have occurred. Or maybe there is a mistake on the part of the casino. However, I need to talk/write directly to your friend. The best thing he can do is create an account here and contact me via Communicator.

This post has been translated automatically

Caro
Expert

[solved] Platin Casino does not pay out

1st Mar. 2022, at 12:05 pm CET#6
0 Likes

Nobody has liked this post so far
I talked to LexiROM's friend and with the help of the manager I was able to find out that the user had activated a bonus (free spins) and made the win with it - not with the Paysafecard deposit. The winnings of No Deposit free spins are limited to 100 € and therefore the remaining winnings were cancelled. This was communicated to the user in such a way and unfortunately he did not answer me thereupon or take a stand. Thus, I will close the topic.

This topic was closed

This post has been translated automatically

Hot Topics23rd Dec. 2024 at 02:07 am CET

Gossip
0
Offline Casinos
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately