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Platincasino: [solved] Platin Casino does not pay out

Topic created on 22nd Feb. 2022 | Page: 1 of 1 | Answers: 5 | Views: 1,555
LexiROM

[solved] Platin Casino does not pay out

22nd Feb. 2022, at 05:09 pm CET#1
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hello dear gamble joe community. a friend of mine has won 1800 euro in Platincasino, verified himself and now platin casino has cancelled 1700 euro and only 100 are onm the account on it because supposedly with bonus was played and therefore only 100 euro can be won. my friend has definitely not played with a bonus because he had only a 20 euro Paysafecard and there was a bonus for 35 euro Deposit which he had of course not taken because the defined minimum deposit was not present. he also had no previous open bonus from the platincoins he has played to 0.00 euro before he has deposited again. please help. is it the rule that platin casino makes such a scam? thought that would be a reputable casino which does not seem to be the case.

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evopower140
Expert

[solved] Platin Casino does not pay out

23rd Feb. 2022, at 10:16 am CET#2
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And what does the Platin support team say about this? Normally they are always helpful and take care of things

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Bluff
Expert

[solved] Platin Casino does not pay out

23rd Feb. 2022, at 10:29 am CET#3
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contact Caro via the messenger that can help you

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frapi07
Elite

[solved] Platin Casino does not pay out

23rd Feb. 2022, at 11:01 am CET#4
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LexiROM wrote on 22.02.2022 at 17:09: hello dear gamble joe community. a friend of mine has won 1800 euros in the Platincasino, verified and now has platin casino 1700 euros canceled and only 100 are onm the account on it because supposedly with bonus was played and thus only 100 euros can be won. my friend has definitely not played with a bonus because he only had a 20 euro Paysafecard and there was a bonus for 35 euro Deposit that he had of course not taken because the defined minimum deposit was not present. he also had no previous open bonus from the platincoins he has played to 0.00 euro before he has deposited again. please help. is it the rule that platin casino makes such a scam? thought that would be a reputable casino which does not seem to be the case.

The 100€ can not be a Deposit bonus, because you have to "wager" these Bonuses first and you mention nothing about it here. In addition, the casinos refund your deposits if you have violated any bonus conditions in the deposit bonuses, which is also not the case here

What I can imagine is that your friend has used some bonus (possibly free spins at Book of Dead, Legacy Of Dead - there is this action for weeks) and has not completely canceled the resulting win. Because there is this 100€ max win rule.

Are you sure that he canceled all bonuses before the win? You can see that in the transaction history, there should really be " Bonus Cancellation" or (in case you played it down) it says " Bonus Free Spins" and "Bonus Balance" 0,00€

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Caro
Expert

[solved] Platin Casino does not pay out

23rd Feb. 2022, at 11:38 am CET#5
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LexiROM wrote on 22.02.2022 at 17:09: hello dear gamble joe community. a friend of mine has won 1800 euros in the Platincasino, verified and now has platin casino 1700 euros canceled and only 100 are onm the account on it because supposedly with bonus was played and thus only 100 euros can be won. my friend has definitely not played with a bonus because he only had a 20 euro Paysafecard and there was a bonus for 35 euro Deposit which he had of course not taken because the defined minimum deposit was not present. he also had no previous open bonus from the platincoins he has played to 0.00 euro before he has deposited again. please help. is it the rule that platin casino makes such a scam? thought that would be a reputable casino which does not seem to be the case.

Hey LexiROM, the best thing is to have your friend contact me directly, because only then I may/can contact the manager. When I read the first sentence, I immediately thought of a "violation of the bonus conditions". However, after you mentioned that your friend didn't claim any bonus, I can't think of anything right off the bat that could have occurred. Or maybe there is a mistake on the part of the casino. However, I need to talk/write directly to your friend. The best thing he can do is create an account here and contact me via Communicator.

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Caro
Expert

[solved] Platin Casino does not pay out

1st Mar. 2022, at 12:05 pm CET#6
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I talked to LexiROM's friend and with the help of the manager I was able to find out that the user had activated a bonus (free spins) and made the win with it - not with the Paysafecard deposit. The winnings of No Deposit free spins are limited to 100 € and therefore the remaining winnings were cancelled. This was communicated to the user in such a way and unfortunately he did not answer me thereupon or take a stand. Thus, I will close the topic.

This topic was closed

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