Platincasino: Platin Casino cancels/withdraws 2/3 of the money.

Gnomuse wrote on 08.09.2024 at 15:43: Hello dear forum members,

Unfortunately, after a little lucky streak, I got the whistle today. As important background: I have had some luck in the past 2 weeks and was able to make 100€ due to a depositor and free spins resulting from it, Deposit was gambled away, but from 2€ win from the free spins I could achieve the mentioned 100€. there were already the first problems, at 99€ in the slot Big Bite and on 0,20€ 18€ free spin win. - nothing wild, played on to €115 and out, win was gone. Balance only 100€ - then email to the support and looked because of the bonus conditions, no max. payout because had been deposited! Well since then (22.08.24) I have been waiting for a solution, I had left the 100€ in the meantime. now the main problem. On 6.9.24 I got 2 times free spins, 1x 50 and 1x 25, the 25x were NO deposit accordingly with max 100€ payout. now I knew that and thought I would pay out the 100€ I have been flying around for 2 weeks so that they are not mixed with the bonus and I wager the bonus with my real money. I paid out the money and activated the two free spins and played. A total of €5-6, which I was lucky enough to wager that same evening, leaving me with €50. The next day I continued to play and after a long back and forth I came to the decision to stop at 180€ and leave it and pay it out when the first payout is through. today I received an email from Platin.

We would like to inform you that we have had to cancel part of your win.

You have used a bonus with a maximum withdrawal amount.

The maximum withdrawal amount for your 240905 25 Book of Magus bonus is €100, which means that you can only convert €100 into real money and then withdraw it.



after the email I looked in my account and I saw that of the €100 in the payout and the €180 in the account only a total of €100 was left, I would have understood if they had taken €80 away from the €180 due to the maximum €100 payout of the free spins, because these come from the 25 free spins. But the fact that they also canceled another €100 that didn't come from the free spins and was already being paid out before I had even activated the free spins from book of magus can't be right.

I have now sent an e-mail to the support, if necessary I even have pictures that prove with date that the money from the payout already existed 2 weeks before. What can I do if Platin is standing up to me and saying they are right? can I do anything about it? 180 is not the world but still a lot of money and in my opinion €100 of it was almost stolen because it was stolen improperly as it was not affected by the Bonus terms and conditions from Book of Magus. Because if that were the case, I could in theory deposit 1000€, take a FS bonus with max. 100€ payout, wager the bonus from the FS and in the end still want to pay out 500€ or 1500€ depending on luck or bad luck. and Platin collects everything except 100€. so my complete deposit then quasi.

I apologize for the wall of text and in case of any spelling mistakes, this is the first time something like this has happened to me and I'm a bit upset.

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