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Platincasino: Payout Trustly via Platincasino

Topic created on 14th Mar. 2022 | Page: 1 of 2 | Answers: 10 | Views: 2,103
Tanja1987
Rookie

Payout Trustly via Platincasino

14th Mar. 2022, at 02:30 pm CET#1
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Hello everyone, I hope someone can help me here. I have ordered a payout via Platincasino using Trustly. This payout was supposedly already instructed by Platincasino to my account, but unfortunately no payment has yet arrived with me and via Trustly it was otherwise always there within minutes
Trustly customer service I have also already written to the mean only I should contact the Dealer
Platincasino has not yet replied to my emails. What can I do now?
I ask for your help, thank you

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Silvi2020
Amateur

Payout Trustly via Platincasino

14th Mar. 2022, at 02:35 pm CET#2
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Tanja1987 wrote on 14/03/2022 at 14:30: Hello everyone, I hope someone can help me here. I have ordered a payout via Platincasino using Trustly. This payout was supposedly already instructed by Platincasino to my account, but unfortunately no payment has yet arrived with me and via Trustly it was otherwise within minutes always there
Trustly customer service I have also already written to the mean only I should contact the Dealer
Platincasino has not yet replied to my emails. What can I do now?
I ask for your help, thank you

The same again with me..., seems to be again nen Trustly problem

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Silvi2020
Amateur

Payout Trustly via Platincasino

14th Mar. 2022, at 02:36 pm CET#3
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Tanja1987 wrote on 14/03/2022 at 14:30: Hello everyone, I hope someone can help me here. I have ordered a payout via Platincasino using Trustly. This payout was supposedly already instructed by Platincasino to my account, but unfortunately no payment has yet arrived with me and via Trustly it was otherwise within minutes always there
Trustly customer service I have also already written to the mean only I should contact the Dealer
Platincasino has not yet replied to my emails. What can I do now?
I ask for your help, thank you very much

When was your payout instructed?

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Tanja1987
Rookie

Payout Trustly via Platincasino

14th Mar. 2022, at 02:38 pm CET#4
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I have already contacted the Trustly customer service, they only think they have no insight into the system and I should contact the merchant in this case Platincasino. Can I still hope for a payout at all? To be honest, I have never had such a problem with Trustly

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Tanja1987
Rookie

Payout Trustly via Platincasino

14th Mar. 2022, at 02:40 pm CET#5
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This morning at 10:25 and otherwise the withdrawal via Trustly was always in my account within a few minutes after I received the confirmation from Platincasino

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Silvi2020
Amateur

Payout Trustly via Platincasino

14th Mar. 2022, at 02:42 pm CET#6
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Oh that happens more often, I think that will be fine, was with me also exactly at the time. Wait until tomorrow, maybe someone from the service can help here

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Tanja1987
Rookie

Payout Trustly via Platincasino

14th Mar. 2022, at 02:44 pm CET#7
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Ok thanks for your quick reply. Then I just wait until tomorrow and if nothing has happened by then I hope that someone can help me here
Thank you 👍

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Silvi2020
Amateur

Payout Trustly via Platincasino

14th Mar. 2022, at 02:58 pm CET#8
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Who knows where it's stuck again

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Silvi2020
Amateur

Payout Trustly via Platincasino

14th Mar. 2022, at 03:48 pm CET#9
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Tanja1987 wrote on 14.03.2022 at 14:44 clock: Ok thanks for your quick response. Then I just wait until tomorrow and if nothing has happened until then I hope that someone can help me here
Thank you very much 👍

Let me know when it's there with you

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x****Y

Payout Trustly via Platincasino

14th Mar. 2022, at 03:56 pm CET#10
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I had paid out at several providers via Trustly, it is unfortunately no longer instant on it. But during the week normally within 24std, as soon as the withdrawal has been confirmed

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