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Platincasino: Payout "pending" for more than 10 days

Topic created on 16th Mar. 2024 | Page: 1 of 1 | Answers: 2 | Views: 901
Chrisi

Payout "pending" for more than 10 days

16th Mar. 2024, at 01:43 pm CET#1
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Hello!
After I first had to complete the turnover requirements and Verification, I had a win of €9000 that I wanted to withdraw. On 5.3.2024 I applied for 2 times 4000€ and once 1000€. Since then, their status has not changed. I have written to Live Support several times but have only ever been put off. I was told that for higher wins, this must be clarified with the game operator. However, these 3 to 5 days have now elapsed twice. Is there still hope that the payments will be processed?

LG Chrisi

This post has been translated automatically

frapi07
Elite

Payout "pending" for more than 10 days

16th Mar. 2024, at 01:49 pm CET#2
1 Like

Liked this post: Avatar von Chrisi Chrisi

Chrisi wrote on 16.03.2024 at 13:43: Hello!
After I first had to complete the turnover requirements and Verification, I had a win of 9000€ that I wanted to withdraw. On 5.3.2024 I applied for these 2 times 4000€ and once 1000€. Since then, their status has not changed. I have written to Live Support several times but have only ever been put off. I was told that for higher wins, this must be clarified with the game operator. However, these 3 to 5 days have now elapsed twice. Is there any hope that the payments will be processed?

LG Chrisi

The payment will be processed, don't worry. Platin has always paid out so far.

Since October 2023 they have a different license. Since then, the payout time has deteriorated significantly, but they pay out.

Be patient a little. If that's too long for you, then you know where you shouldn't play in the future

This post has been translated automatically

F4RR3AL

Payout "pending" for more than 10 days

3rd May. 2024, at 01:43 pm CEST#3
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I won 400€ on 01.05.2024 won,initiated payout,next day payout canceled,supposed to do me again VERIFICATION ,have been a customer there for years and also a platin member,they have all my documents with 3 different deposits or withdrawals,now they want me to do everything again, I'm starting to think they're taking the p**s, I sent everything in again this morning and got canceled again, Vince support.This casino scams the customers, I have now heard from enough people that they have to verify themselves every time

Edit by Julian: Font color has been adjusted

This post has been translated automatically

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