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Platincasino: Payout "fraud amount (Page 6)

Topic created on 22nd May. 2023 | Page: 6 of 6 | Answers: 83 | Views: 7,286
Falke
Expert

Payout "fraud amount

3rd Jun. 2023, at 06:40 pm CEST#76
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frapi07 wrote on 03.06.2023 at 18:19:

I think they say that because the have often discussed it with Platin in the past and they are not aware of any guilt and see themselves in the right. I mean, I would also capitulate at some point if there is no insight the umpteenth time.

It's a difficult situation because GJ doesn't want to lose the cooperation with Platin. Of course, the Blacklist was only the worst case. They don't really belong there, because I think that only OCs that don't pay out, offer fake slots and other fraudulent activities belong there. Platin doesn't do that, but I don't know what else they would press with. I mean, with DE the biggest market in the DACH area has probably left and in my opinion also a big (if not the biggest) leverage to be able to decide such cases in favor of the player.

Just ask the contact person there, what should be so difficult about writing ONE single clearly understandable sentence in the conditions. That's all that is required.


Find the rule then still stupid, but at least you can read it.

The TE has violated NO rule and therefore it is stolen money. That is the current state of affairs and Platin can not talk his way out of the bonus conditions, because there is no such rule.

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frapi07
Elite

Payout "fraud amount

3rd Jun. 2023, at 06:58 pm CEST#77
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Falcon wrote on 03.06.2023 at 18:40:

Just ask the contact person there, what should be so difficult about writing ONE single clearly understandable sentence in the conditions. That is all that is required.


Find the rule then still stupid, but at least you can read it.

The TE has violated NO rule and therefore it is stolen money. That's the current state of affairs and Platin can't talk their way out of the Bonus terms and conditions because there is no such rule.

I totally agree with you on that, but Platin seems to think even that is too much. The same can be said for cashback. It's not hard to fix the problem. But they are being deliberately stupid and I think that's bad, regardless of the error.

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MichellM2000
Visitor

Payout "fraud amount

3rd Jun. 2023, at 07:35 pm CEST#78
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Hey leute, I was unfortunately the last time something inactive... thank you for all your answers and big praise to Falke, thank you that you are so committed to it!!!

quick update.
I have the VIP support and unfortunately only a 0815 answer received from because of bonus conditions, etc..

So... I had yes the 500€ converted bonus/real money whatever.

With the 500€ I have made out of boredom a few pushers and am thus come to 550€.

500€ I have paid out because these are according to Platin "Max" Cashout, but with the 50€ that were left I just played on and have come to 200€.
How did I get to 200€? I bet 50€ 2x in the Live Casino on a number and won.
Out of curiosity, I wanted to try whether these are cashable and have therefore cashed out. What happened? I got this paid out!

But how is that possible?
Point 1. I have bet over 5 €, which actually violates the bonus conditions because this is bonus money.
Point 2. the maximum amount that can be paid out is 500€, so why were they paid out to me?

With this payout Platin has simply confirmed that it is purely about the sum in the payout and the maximum cashout is simply a cheap excuse! As soon as a player wins a little higher, they don't pay out under the pretext "Max Cashout", but with lower sums they just pay out. They bend the bonus conditions as it just suits them!!!

Simply pure fraud in my opinion!

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frapi07
Elite

Payout "fraud amount

3rd Jun. 2023, at 08:02 pm CEST#79
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Liked this post: Avatar von MichellM2000 MichellM2000, Avatar von Saphira Saphira
As I explained to you, it worked for evopower because the difference was not that big. I am not very surprised. Regarding your question: The rule with the 5€ is only valid if you play with bonus money. You already played with real money, so no violation happened here. This is also our argument: after the conversion, the rules do not apply, be it max cash out or this 5€ rule. These rules only apply in the bonus, but you have successfully converted and completed it. Thus, all associated rules and links are also omitted.

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MichellM2000
Visitor

Payout "fraud amount

3rd Jun. 2023, at 08:27 pm CEST#80
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Liked this post: Avatar von frapi07 frapi07

frapi07 wrote on 03.06.2023 at 20:02:
As I explained to you, it worked for evopower because the difference was not that big. I am not very surprised.

Regarding your question: the rule with the 5€ only applies when you play with bonus credits. You already played with real money, so no violation happened here. This is also our argument: after the conversion, the rules do not apply, be it max cash out or this 5€ rule. These rules only apply in the bonus, but you have successfully converted and completed it. Thus, all associated rules and links are also omitted.

Hey frapi, first time huge thanks to you too!


Exactly that is my point, so I can not understand the cancellation reason and find that is pure fraud!

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frapi07
Elite

Payout "fraud amount

3rd Jun. 2023, at 09:19 pm CEST#81
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MichellM2000 wrote on 03.06.2023 at 20:27:

Hey frapi, first time huge thanks to you too!


Exactly that's my point, so I can't understand the cancellation reason and think that's pure fraud!

You do not have to thank me. I always try to be factual. I was just expressing my pessimism because I have come to appreciate Platin and saw low odds for you, even though you are right. Since you paid out the money, I think it's too late for a turnaround. Still, you should get the casino to adjust this rule so that in the future these cases can not occur. However, only GJ can do that.


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T0uchTheSky
Elite

Payout "fraud amount

3rd Jun. 2023, at 09:43 pm CEST#82
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MichellM2000 wrote on 03.06.2023 at 20:27:

Hey frapi, first time huge thanks to you too!


Exactly that's my point, so I can't understand the cancellation reason and think that's pure fraud!

But why do you continue to pay in and play there? There are always the people who scream about fraud but Deposit there again shortly after, like our best buddy Gamble1 here ^^ How does the banned Flocky say again: platinum tribe game addict

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frapi07
Elite

Payout "fraud amount

3rd Jun. 2023, at 10:06 pm CEST#83
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T0uchTheSky wrote on 03.06.2023 at 21:43:

But why do you continue to Deposit and play there? There are always the people who scream about cheating but deposit there again shortly after, like our best buddy Gamble1 here ^^ How does the banned Flocky say again: platinum tribe game addict

She probably doesn't know about Flocky and thinks you're insulting her with it xD Anyway, she didn't deposit again. She had 550€ and cashed out 500€ and continued playing with 50€ and got 200€ with it.

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gamble1
Icon

Payout "fraud amount

3rd Jun. 2023, at 11:31 pm CEST#84
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T0uchTheSky wrote on 03.06.2023 at 21:43:

But why do you continue to Deposit and play there? There are always the people who scream about cheating but deposit there again shortly after, like our best buddy Gamble1 here ^^ How does the banned Flocky say again: platinum tribe game addict

Hey I'm criticizing the dirt bonus offers not the casino ... is that supposed to be an insult or a compliment I'm slightly on the fence

I think here only helps if someone from GJ knocks on Platin and asks the manager as then to send an explanation why it is not exactly in the T&C's and why differences are made

At least with the second point, the answer will be no differences are made the customer was just lucky and the employee has not paid close attention, but will now be trained again to pay attention in the future

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