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Platincasino: Payout "fraud amount (Page 4)

Topic created on 22nd May. 2023 | Page: 4 of 6 | Answers: 83 | Views: 7,413
frapi07
Elite

Payout "fraud amount

30th May. 2023, at 12:35 am CEST#46
1 Like

Liked this post: Avatar von Langhans_innen Langhans_innen

Langhans wrote on 26.05.2023 at 01:13 Clock:
Very high praise from me for once to Frapi, who regularly takes on other people's problems as if they were his own. In a comprehensively detailed manner and with the most solution-oriented dedication one could wish for in a forum. That is by no means and not remotely self-evident. Anyway, I always enjoy reading your focused comments and I really respect your dedication. I have lost that here and there in individual cases. End of the adulation

Thanks Yes, would love to help more, but unfortunately I am not an employee of Platin It is also not easy to understand why the wins are canceled, unless you inform yourself here and become smarter. Transparency is actually important, but Platin seems to forget that and just sends copy & paste answers. Don't get me started on the support chat.

MichellM2000 wrote on 26.05.2023 at 01:00:

I see, yes there the player was lucky that an exception was made there. But if Platin says that this was only an exception and you will not do this in the future, then you would have to change the bonus conditions so that it is clear for everyone.

Yes, it was pure luck. In that case, it was also the case that the VIP chat (that is, only for members with Platin status) made the statement that after the conversion you can play and cash out without worries. That was the sticking point and that's what made Platin give in because they obviously made a mistake. No question, with the current situation they also have a mistake in it, because nowhere is it apparent that you are not allowed to withdraw more than this 500€, but Platin has since become very very very customer unfriendly.

I wish it still works out, but I'm realistic and I'd rather tell you to get your hopes very low. There is nothing worse than having false hopes for 1-2 weeks and then being disappointed.

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Eddie
Amateur

Payout "fraud amount

1st Jun. 2023, at 03:56 pm CEST#47
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So people, you're making a huge show out of it..if you have a 500€ max.cashout bonus converted, you can and must also pay out the 500€.You convert it into real money and pay out, because Bonus money is not payable.If you continue to play with the 500€ real money is yes the max.cashout still there.For me, this is completely logical.That Platinum could do much differently is on another page.But the Bonuses are clear.

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frapi07
Elite

Payout "fraud amount

1st Jun. 2023, at 04:10 pm CEST#48
1 Like

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Eddie wrote on 01.06.2023 at 15:56 clock: So people, you make it a huge show..if you have converted a 500€ max.Cashout Bonus, you can and must also pay out the 500€.You convert it into real money and pay out, because Bonus money is not payable.If you continue to play with the 500€ real money is yes the Max.Cashout still there.For me, this is completely logical.That Platin could do much differently is on another sheet.But the Bonuses are clear.

You say Platin do many things differently and at the same time that their bonuses are clear. Since I have to contradict you, because I had elsewhere a bonus with max. cash out, but this was no longer valid after the conversion and I could win more after the conversion or successful implementation and that was also paid out without any problems.

So no, it is not clear if some casinos so handhanden and others again differently and you can also nowhere inform about the rules. It is also nowhere in it that you can not withdraw more than this 500€. If it were there, many would not Risk to continue playing with it - what for? Moreover, the term "REAL MONEY" is not at all clear, since one gets the impression to be able to continue playing normally with it, at the same time the taxes per spin are also deducted.

It is clear that the term is misleading, as both the term "real money" and the rules leave a lot of room for interpretation for the player. This is a trap that Platin deliberately does not try to fix.

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Eddie
Amateur

Payout "fraud amount

1st Jun. 2023, at 05:06 pm CEST#49
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I have not written that Platinum does much differently, but could do much differently.The Bonuses with max.Cashout but are clear.I'm sorry.If I have implemented it I can only pay out the maximum amount that is specified.And since I can not withdraw Bonus money I have to convert the sum into real money.Actually, it is quite simple to understand.And if you really once had a casino where max.Cashout means something else like maximum payout amount, then it was luck or the casino does not know what it means.That Platinum is no longer what it used to be, is nothing new, so you do not always have to split the hair that were split again.I also find that the bonuses, cashbacks and what Platinum has to offer nothing good but the bonus rules are clear to me.

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frapi07
Elite

Payout "fraud amount

1st Jun. 2023, at 06:56 pm CEST#50
1 Like

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Eddie wrote on 01.06.2023 at 17:06: I have not written that Platin makes many things different, but could make many things different.The Bonuses with max.Cashout but are clear.I'm sorry.If I have implemented it I can only pay out the maximum amount that is specified.And since I can not withdraw Bonus money I must convert the sum into real money.Actually, it is quite simple to understand.And if you really had a casino where max.cashout means something else like maximum payout amount, then it was luck or the casino does not know what it means.The Platinum is no longer what it used to be, is nothing new, you do not always have to split the hair that was split again.I also find that the bonuses, cashbacks and what Platinum has to offer nothing good but the bonus rules are clear to me.

If it is clear, then I wonder why players show up here about 1x a month, who have their wins canceled because of this rule ... and the cases that are published here are the fewest. The number of unreported cases may be much higher.

i mean, 1-2 can get it wrong, but the cases here in GJ show that the general public a) gets it wrong and b) doesn't know about the rules and the terms. It's certainly not clear cut. I know what cash-out means, but the problem is not the term "cash-out", but the unnecessary conversion of bonus money into "real money" as well as the term itself. What is real money? -> Money what you can cash out. Yes, for you/me it's obvious, but for a "newbie" it's not, especially because when continuing to play, yes the taxes per spins are deducted. So it gives the impression that it is equated like a deposit.

Answer me this: who would be stupid enough to continue playing if they knew that they wouldn't win more than they already did and would also pay the taxes per spin (which they don't do with the bonus credits)?

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Begbie
Elite

Payout "fraud amount

1st Jun. 2023, at 07:15 pm CEST#51
2 Likes

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Platin could also display appropriate notices or warnings. Technically, that's just peanuts. That would also be user-friendly. The same also with the max Bet during the wagerns. But you find something like that very rarely. It all looks very much as if the violations are firmly calculated into the balance. As with the municipalities, which calculate the income from speed cameras also already firmly in the annual budget.
The bottom line is that this is a rip-off.

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frapi07
Elite

Payout "fraud amount

1st Jun. 2023, at 07:41 pm CEST#52
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Begbie wrote on 01.06.2023 at 19:15: Platin could also show corresponding hints or warnings. Technically, that's peanuts. It would also be user friendly. The same also with the max Bet during the wagerns. But you find something like that very rarely. It all looks very much as if the violations are firmly calculated into the balance. As with the municipalities, which calculate the income from speed cameras also already firmly in the annual budget.
The bottom line is that this is a rip-off.

My point exactly. This problem has been around for almost 1.5 years. You can't tell anyone that it takes them so long to write a few sentences or to program something else. Because the problem has existed for 1.5 years, I think that Platin is acting with intent and even hopes that some will fall for it.

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Falke
Expert

Payout "fraud amount

2nd Jun. 2023, at 02:08 am CEST#53
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Eddie wrote on 01.06.2023 at 15:56 clock: So people, you make it a huge show..if you have converted a 500€ max.Cashout Bonus, you can and must also pay out the 500€.You convert it into real money and pay out, because Bonus money is not payable.If you continue to play with the 500€ real money is yes the Max.Cashout still there.For me, this is completely logical.That Platin could do much differently is on another sheet.But the Bonuses are clear.

Then you have a pretty twisted logic.


For me it is logical that real money is also real money and is treated the same as real money. If I go to the bank and I withdraw real money, I wouldn't find it logical for them to put Monopoly bills in my hand either. "Yeah, that's the way it is with us, that we pay out real money in Monopoly bills". "Aso, yes sure, logical, sorry, my mistake".

"You convert it to real money and pay out, since bonus money is not cashable"

Do you really not notice this contradiction yourself? Again slowly... you convert it into REAL MONEY. Bonus money is not payable. Is it real money or is it bonus money? I am really curious about your logical conclusion.

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gamble1
Icon

Payout "fraud amount

2nd Jun. 2023, at 04:11 am CEST#54
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Falcon wrote on 02.06.2023 at 02:08:

Then you have a pretty twisted logic.


To me it is logical that real money is also real money and is treated the same as real money. If I go to the bank and I withdraw real money, I wouldn't find it logical for them to put Monopoly bills in my hand either. "Yeah, that's the way it is with us, that we pay out real money in Monopoly bills". "Aso, yes sure, logical, sorry, my mistake".

"You convert it to real money and pay out, since Bonus money is not cashable"

Do you really not notice this contradiction yourself? Again slowly... you convert it into REAL MONEY. Bonus money is not payable. Is it real money or is it bonus money? I am really curious about your logical conclusion.

Hä but if you now play in a casino where the bonus automatically converts you also play your 10 free spins on 0.10 € converts the fun and pay out the 100 € Max Cashout the rest of the then also real money are

The core is not the name of the shit but the fact it is a free bonus or not and even if they would call it in the end real pears it depends on what was at the beginning of the possible cashout because cashout is taken literally here just

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frapi07
Elite

Payout "fraud amount

2nd Jun. 2023, at 09:24 am CEST#55
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gamble1 wrote on 02.06.2023 at 04:11 Clock:
Hä but if you now play in a casino where the bonus automatically converts you also play your 10 free spins on 0,10€ converts the fun and pay out the 100 € Max Cashout the incidentally then also real money are

The core is not the name of the shit but the fact it is a free bonus or not and even if they would call it in the end real pears it depends on what was at the beginning of the possible cashout because cashout is taken here just literally

As I mentioned before, I had elsewhere (at Pino) a bonus with max. cashout. The max. cashout was only valid in the bonus. After the conversion was the normal money and could do with it what I wanted. Whether lucky or not I don't know, at least I could play my way up to 200€ and withdraw it via bank. Platin apparently does it differently and that's not bad in my opinion. What is bad is that as a player you are not informed anywhere that you can only withdraw a maximum of this amount. As I said, it's just my feeling and maybe I'm wrong, but just the fact that it can be interpreted in different ways shows that it's not clear and Platin doesn't adjust it on purpose.

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Eddie
Amateur

Payout "fraud amount

2nd Jun. 2023, at 09:26 am CEST#56
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Falcon wrote on 02.06.2023 at 02:08:

Then you have a pretty twisted logic.


To me it is logical that real money is also real money and is treated the same as real money. If I go to the bank and I withdraw real money, I wouldn't find it logical for them to put Monopoly bills in my hand either. "Yeah, that's the way it is with us, that we pay out real money in Monopoly bills". "Aso, yes sure, logical, sorry, my mistake".

"You convert it to real money and pay out, since Bonus money is not cashable"

Do you really not notice this contradiction yourself? Again slowly... you convert it into REAL MONEY. Bonus money is not payable. Is it real money or is it bonus money? I am really curious about your logical conclusion.


The crucial thing in this matter is not real money or bonus money, but Max.Cashout. If I accept a bonus with Max.Cashout 500€ and convert it, what do you think you can then pay out 1000€?.And since with Platinum nunmal the bonus money is not payable, it must be converted there.Actually simple.So and now you can pay out your 500€ MAX.CASHOUT.It does not matter whether it is bonus or real money.You can pay out in the session only 500€ Max.And if you continue to play with the money this Max.Cashout still exists.For me logical for you just not.

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genrix
Top Member

Payout "fraud amount

2nd Jun. 2023, at 09:59 am CEST#57
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Begbie wrote on 22.05.2023 at 08:26: Previously, it was also so that you could continue to play with the converted Bonus money in real money.
Now apparently not and you have to pay out the max amount....

Isn't that the case with most OCs? Max cashout after conversion remains, pay out once and Deposit again makes sense.

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Falke
Expert

Payout "fraud amount

2nd Jun. 2023, at 11:28 am CEST#58
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Eddie wrote on 02/06/2023 at 09:26:


The key thing in this is not real money or Bonus money but Max.Cashout. If I accept a bonus with Max.Cashout 500€ and convert it, what do you think you can then pay out 1000€?.And since with Platinum nunmal the bonus money is not payable, it must be converted there.Actually simple.So and now you can pay out your 500€ MAX.CASHOUT.It does not matter whether it is bonus or real money.You can pay out in the session only 500€ Max.And if you continue to play with the money exists this Max.Cashout yes still.For me logical for you just not.

No you can not pay out 1,000 € and that is exactly why the balance is deleted, which is above 500 €. If you have after the conversion 1,500 € on the account, then you are deleted 1,000 € and it remains just the 500 € REAL money on the account.


Why you now have to withdraw this 500 € real money, but is anything but logical, since the excess money was already deleted.

Seriously, how can you defend such a moronic rule even still.

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gamble1
Icon

Payout "fraud amount

2nd Jun. 2023, at 11:58 am CEST#59
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Falcon wrote on 02.06.2023 at 11:28 am:

No you can not pay out 1,000 € and that is exactly why the balance is deleted, which is above 500 €. If you have after the conversion 1,500 € on the account, then you are deleted 1,000 € and it remains just the 500 € REAL money on the account.


Why you now have to withdraw this 500 € real money, but is anything but logical, since the excess money was already deleted.

Seriously, how can you defend such a moronic rule even.

Well, because the cashout at Platin refers to 100% of the payout so seen you have there once the maximum conversion amount of the bonus and then at the same time the maximum cashout in the same amount as the original conversion

So it is also in the example in the bonus conditions there is explicitly spoken of "you can convert AND pay out"

Where I started with the fun I'm always in the chat and have familiarized myself with the realities of a casino why something like that is lost I can not say

I mean here it's all about money why do not you just play it safe then you can not care about the most moronic rules

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Falke
Expert

Payout "fraud amount

2nd Jun. 2023, at 12:10 pm CEST#60
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gamble1 wrote on 02.06.2023 at 11:58 am:
Well because the cashout at Platin refers to 100% of the payout so seen you have there once the maximum conversion amount of the bonus and then still at the same time the maximum cashout in the same amount as the original conversion

So it is also in the example in the bonus conditions there is explicitly spoken of "you can convert AND pay out"

Where I started with the fun I'm always in the chat and have familiarized myself with the realities of a casino why something like that is lost I can not say

I mean here geht doch about money why do not you just play it safe then you can be the most moronic rules do not matter



Put yourself in the position of someone who is not active in casino forums. For you it may be clear because you have read this info a hundred times. For everyone else it's not clear and it's not logical for me either.

"Can you convert and cash out".

If the bank gives me €100 and tells me I CAN withdraw the money, I don't assume that any excess money I Deposit after that will be cancelled because I haven't withdrawn the €100 yet.

Sorry, but there must be quite a tunnel vision with you that you see it differently and also still this squishy and misleading formulation "CAN you convert and pay out" as a clear instruction understands.

Even for someone who reads the conditions carefully, the impression arises that after the conversion everything is done and you have real money in your account.

A lot of players will have encountered this problem with Platin, and yet it remains intentionally vague. Platin are scammers and rip-off artists and both the regulation and the obfuscation of this rule are just shabby.

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