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Platincasino: Payout problem: High win at Platincasino

Topic created on 09th Nov. 2021 | Page: 1 of 1 | Answers: 7 | Views: 1,852
Mental

Payout problem: High win at Platincasino

9th Nov. 2021, at 09:37 am CET#1
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Hello Gamble friends,

i was lucky last weekend at Platincasino and won over 29k.
Thereupon I stopped playing directly and let me first pay out 5,000€ of it. 5k a day is also the maximum. But I would like to pay out more in succession.

After 14 hours, my withdrawal was canceled and I got the mail that I have to verify my credit card.
This credit card was already verified in my account. Stalling tactics?
Because already on 05.09.2021 I had received the mail that I am fully registered and can therefore enjoy all the freedoms.
So I uploaded the KK again and at the same time contacted the support, who also confirmed again that all documents are there and verified.

Then I had another 5k paid out directly on Sunday.
Since then they are on status "waiting" in my account.
After I asked the support, I got the following answer:

" I just checked and could see that your withdrawal has already been processed and should reach you shortly, if it hasn't already."

But this is nonsense, because I have not received a withdrawal confirmation by mail, nor has the status in my account changed from "waiting".

I am afraid that I will not receive my money.
Can a mod from Gamblejoe or even Daniel support me here?
I would be really grateful for that.

Best regards

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WithoutWings
Expert

Payout problem: High win at Platincasino

9th Nov. 2021, at 01:08 pm CET#2
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Money you get definitely

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Mental

Payout problem: High win at Platincasino

9th Nov. 2021, at 01:33 pm CET#2
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WithoutWings wrote on 09/11/2021 at 13:08: Money you definitely get

Thank you for the encouragement.

I was told that the win still has to be confirmed by the game provider.
I hope everything goes smoothly.

I would also like to thank the moderator Caro, who supports me so that I get my money.

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zocker0815
Top Member

Payout problem: High win at Platincasino

9th Nov. 2021, at 03:10 pm CET#3
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Mental wrote on 09/11/2021 at 13:33
Thank you for the encouragement.

I was told that the win still has to be confirmed by the game provider.
I hope that everything goes smoothly.

I would also like to thank the moderator Caro, who supports me so that I get my money.

may I ask which slot you have played stake win etc.. because it must be approved by the game Provider? would be curious

and yes the money getommste sure there need you with Platin no worry

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Cole666
Top Member

Payout problem: High win at Platincasino

9th Nov. 2021, at 03:24 pm CET#4
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I assume no limit Mental

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Anonym

Payout problem: High win at Platincasino

9th Nov. 2021, at 03:37 pm CET#5
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You will definitely get your money. I don't see any stalling tactics either, instead casinos want to win customers as regulars. In the short term, every customer can win, but in the long term, the bank profits...

Congratulations on the win!

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Mental

Payout problem: High win at Platincasino

9th Nov. 2021, at 04:12 pm CET#6
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zocker0815 wrote on 09/11/2021 at 15:10
may i ask which slot you played stake win etc.. because it has to be approved by the game Provider? would be curious

and yes the money getommste sure there need you with Platin no worry

Of course you can ask. After all, it's exactly in this forum to exchange information and help each other
The game is called Midas Golden Touch from the provider Thunderkick.
Had me first played up to about 2k and then got to 20 € bet free spins and there a hammer image.

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Mental

Payout problem: High win at Platincasino

9th Nov. 2021, at 04:36 pm CET#7
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Royal777 wrote on 09.11.2021 at 15:37: You will definitely get your money. I don't see any stalling tactics either, instead casinos want to gain customers as regulars. In the short term every customer can win, in the long term the bank profits...

Congratulations on the win!

Thank you very much!
I hope you are right and I get my money as soon as possible.

This post has been translated automatically

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