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Platincasino: Payout Platincasino / VIP Support

Topic created on 12th Dec. 2023 | Page: 1 of 1 | Answers: 6 | Views: 1,396
Stevie04

Payout Platincasino / VIP Support

12th Dec. 2023, at 07:27 am CET#1
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Good morning dear community,

i would like to share my current experience with Platincasino and hope for swarm knowledge and help.

Since 07/12/23 I have requested 4 withdrawals totaling €850.

Since 07/12/23 these have been set to "In Progress" but there is no further progress. I have already written to VIP support as I am a platinum member. Unfortunately, absolutely no one gets back to me and I simply get no feedback at all. The Live Chat just puts me off and doesn't give a proper answer either.

Do you currently have the same problem? What can I do to get my money somehow? As the payouts were always around €200 (+), shouldn't it actually be quick? And as a platinum member anyway?


Kind regards
Stevie

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Max_Bet
Expert

Payout Platincasino / VIP Support

12th Dec. 2023, at 10:16 am CET#2
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With so many complaints about platinum payout problems at the moment, perhaps the store should be blacklisted?
There seems to be a system behind it...!??

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Stevie04

Payout Platincasino / VIP Support

12th Dec. 2023, at 01:20 pm CET#3
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Today was the day... they reported that they had problems with the payment provider. The payout came today... but since the change it's not as easy as it used to be..

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Kai23

Payout Platincasino / VIP Support

13th Dec. 2023, at 10:57 am CET#4
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Hi Stevie,
that gives me hope, I've also been waiting for 3 days for my payout to arrive..

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ruhrpott
Expert

Payout Platincasino / VIP Support

13th Dec. 2023, at 01:01 pm CET#5
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I had something paid out on Platin on Friday, and it was on my mifinity account after 2 hours.
You'll definitely get your money.

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Maximay888

Payout Platincasino / VIP Support

13th Dec. 2023, at 02:39 pm CET#6
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Hello there
I had a payout of €800 to my credit card at the beginning of last week.
After a brief request to prioritize my payout and the quick response from Nellie, it took less than an hour from the payout request to the payout.
So I have nothing negative to report and have been satisfied so far.

Which is not to say that I was really satisfied with the club for quite a while in the past, except for once before the license change, when the feeling of satisfaction suddenly went downhill.

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gamble1
Icon

Payout Platincasino / VIP Support

13th Dec. 2023, at 03:47 pm CET#7
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You always have to Deposit and withdraw by credit card or a wallet! Then you will have no problems

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