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Platincasino: Multiple accounts - Account blocked - Win invalid (Page 2)

Topic created on 18th Jul. 2024 | Page: 2 of 2 | Answers: 28 | Views: 2,596
gamble1
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Multiple accounts - Account blocked - Win invalid

18th Jul. 2024, at 10:02 pm CEST#15
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needle34 wrote on 18.07.2024 at 21:56: That is of course stupid, you could have played the game anywhere. You learn from your mistakes. In the past when StarGames was still huge and you could shoot, I ended up deleting myself in the new StarGames registered there were no problems. I also had it deleted. You can play Crazytime anywhere.

The new StarGames is owned by completely different operators who bought the brand

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xStarry

Multiple accounts - Account blocked - Win invalid

5th Nov. 2024, at 01:37 pm CET#16
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Hello everyone, I have another question regarding multiple accounts.
I had a platin casino account and since I once had problems depositing money there, I tried to create a new account, but I neither deposited nor played on this account. (I didn't know about this regulation).
Since I was thinking about reactivating my account, I wanted to ask if I am on the safe side if I tell them when I apply for reactivation and ask if that would be a problem, or should I rather leave it alone?
Thanks in advance

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frapi07
Elite

Multiple accounts - Account blocked - Win invalid

5th Nov. 2024, at 01:45 pm CET#17
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xStarry wrote on 05.11.2024 at 13:37: Hello everyone, I have another question regarding multiple accounts.
I had a platin casino account and since I had problems depositing there I tried to make a new account but I neither deposited nor played on this account. (I didn't know about this regulation).
Since I was thinking about reactivating my account, I wanted to ask if I am on the safe side if I tell them when I apply for reactivation and ask if that would be a problem, or should I rather leave it alone?
Many thanks in advance

You'd better ask before you Deposit anything there. In the event of a win, they can then cause problems.

So have your account reactivated if possible.

Chat is not available there, ask the representative here GambleJoe: Profile page of tycoonpartners

Note that he does not speak German. To avoid misunderstandings, I would therefore advise you to write to him in English.

Edit: maybe you still can't write to managers as a newbie. Maybe a GJ staff member or a forum member will read it and forward your request to the manager.

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gamble1
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Multiple accounts - Account blocked - Win invalid

5th Nov. 2024, at 02:35 pm CET#18
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Liked this post: Avatar von frapi07 frapi07

frapi07 wrote on 05.11.2024 at 13:45:
Better ask before depositing anything there. In the event of a win, they can then cause problems.

So have your account reactivated if possible.

Chat is not available there, ask the representative here GambleJoe: Profile page of tycoonpartners

Note that he does not speak German. To avoid misunderstandings, I would therefore advise you to write to him in English.

Edit: maybe you still can't write to managers as a newbie. Maybe a GJ staff member or a forum member will read it and forward your request to the manager.

I have forwarded it

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xStarry

Multiple accounts - Account blocked - Win invalid

5th Nov. 2024, at 03:09 pm CET#19
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frapi07 wrote on 05.11.2024 at 13:45:
Better ask before depositing anything there. In the event of a win, they can then cause problems.

So have your account reactivated if possible.

Chat is not available there, ask the representative here GambleJoe: Profile page of tycoonpartners

Note that he does not speak German. To avoid misunderstandings, I would therefore advise you to write to him in English.

Edit: maybe you still can't write to managers as a newbie. Maybe a GJ staff member or a forum member will read it and forward your request to the manager.

Don't know if it makes a difference but I had my account deactivated so it wasn't blocked by you, so I should be able to reactivate it.
gamble1 wrote on 05.11.2024 at 14:35:

Forwarded it


Thank you very much 👍

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frapi07
Elite

Multiple accounts - Account blocked - Win invalid

5th Nov. 2024, at 03:14 pm CET#20
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xStarry wrote on 05.11.2024 at 15:09:

Don't know if it makes a difference but I had my account deactivated so it wasn't blocked by you, so I should be able to reactivate it.

Should be possible, but you need support for this. This is currently only available for Platin members, so the manager will have to intervene either way.

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xStarry

Multiple accounts - Account blocked - Win invalid

6th Nov. 2024, at 01:09 pm CET#21
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gamble1 wrote on 05.11.2024 at 14:35:

Forwarded it

Has there been an answer yet? 😁

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gamble1
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Multiple accounts - Account blocked - Win invalid

6th Nov. 2024, at 02:04 pm CET#22
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xStarry wrote on 06.11.2024 at 13:09:

Has there been an answer yet? 😁


No, not yet. I think he will write to you, but hasn't read the message yet.

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xStarry

Multiple accounts - Account blocked - Win invalid

6th Nov. 2024, at 02:37 pm CET#23
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gamble1 wrote on 06.11.2024 at 14:04:


No, not yet. I think he will write to you, but hasn't read the message yet.

Ok GUTS, have you already described the situation to him or should I explain to him again exactly what it's about as soon as he has written to me?

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roccoammo11
Expert

Multiple accounts - Account blocked - Win invalid

6th Nov. 2024, at 06:33 pm CET#24
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xStarry wrote on 06.11.2024 at 14:37:

Ok GUTS, have you already described the situation to him or should I explain to him again exactly what it is about as soon as he has written to me ?

wait and see...don't have to explain everything again

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Saphira
Expert

Multiple accounts - Account blocked - Win invalid

6th Nov. 2024, at 07:19 pm CET#25
2 Likes

Liked this post: Avatar von gamble1 gamble1, Avatar von Julian Julian

xStarry wrote on 06.11.2024 at 14:37:

Ok GUTS, have you already described the situation to him or should I explain to him again exactly what it is about as soon as he has written to me ?

Hi xStarry, Gamble1 has sent the contact person the direct link to your post, which means that he will immediately end up with your problem.


By the way, "newcomers" can also write directly to the casino managers. There is no handicap in this respect.

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btssultan
Experienced

Multiple accounts - Account blocked - Win invalid

7th Nov. 2024, at 08:11 pm CET#26
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Sorry, but it is definitely not legal to withhold wins and payments made. However, they already know why you have gone abroad.

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xStarry

Multiple accounts - Account blocked - Win invalid

12th Nov. 2024, at 12:35 pm CET#27
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GUTS everyone, I haven't gotten an answer here yet, but I wrote to support and asked in the email if there was a problem with the account I created back then.
They reactivated my account but didn't really answer whether it was a problem or not.
Now the question if it would have been a problem would they have not reactivated my account or should I rather ask for a written confirmation again?

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gamble1
Icon

Multiple accounts - Account blocked - Win invalid

12th Nov. 2024, at 04:29 pm CET#28
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xStarry wrote on 12.11.2024 at 12:35 pm: Hello everyone, so I haven't gotten an answer here yet but I wrote to support and asked in the mail if it was a problem with the account I made back then.
They reactivated my account but didn't really answer whether it was a problem or not.
Now the question if it had been a problem would they have not reactivated my account in the first place or should I rather ask for a written confirmation again?

As a rule, it should no longer be a problem once they have reopened your account. However, since everything seems to be a bit slow at the moment, I would rather play it safe and wait for an answer. You don't want to end up reopening your account by mistake and get into even more trouble if you win something.

I had forwarded your problem to the contact person, but he hasn't been around since and therefore hasn't been able to answer you yet.


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