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Platincasino: Multiple accounts - Account blocked - Win invalid

Topic created on 18th Jul. 2024 | Page: 1 of 2 | Answers: 15 | Views: 1,087
Timm21033

Multiple accounts - Account blocked - Win invalid

18th Jul. 2024, at 08:18 am CEST#1
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GUTS together,

my name is Tim, I'm 35 and new to the forum.

Unfortunately, I have to start off with an unpleasant topic:

About 2 weeks ago I won 3500€ at Platincasino through Crazytime. I had this amount paid out immediately, uploaded all my documents and after a long wait I have now received the following e-mail:

" Hello Tim,

Please note that it is forbidden to open multiple player accounts. This is also clearly stated in our General Terms and Conditions. This player account has been closed immediately.

Deposits to the player's account that have already been made will not be refunded. All wins in your account have been declared void. We request that you do not open any further player accounts in the future.

If you have any further questions, please feel free to contact us via our Live Chat or email.

Thank you very much
CryptoWild Support"

I have never played at CryptoWild!
Furthermore, the following from Platin:

" Hey Tim,



we hope you're doing well. We need to talk briefly about an important issue regarding your accounts.



After a thorough review, we have discovered that multiple accounts have been created under your name by slightly changing the first name. This violates our Terms of Service, which are designed to ensure that all players are treated fairly. Even if you subsequently banned the other account, you never informed us that you were running concurrent accounts.



Therefore, we unfortunately had to cancel the associated wins. We understand that this can be disappointing, but we stand firmly behind this decision to maintain fairness for everyone in our community.



If you have any questions or need further clarification, just get in touch. We're here to help and make sure everyone has a fair gaming experience.



Thank you for your understanding,






Platincasino Support"

I had a second account, but I had it deleted. I also have confirmation of the deletion in writing;

"Hello Timn,

thank you for your message.

Your player account is hereby closed, at your request. For legal reasons, we may be obliged to store certain personal data of our players and business partners for a certain period of time even after the end of the business relationship.

If your personal data is affected by this in whole or in part, we understand your request to mean that you wish to object to the use and processing of your personal data for the future.

All other personal data not affected by such an obligation will of course be deleted immediately.
If you have any further questions, please contact us in the chat or by email."



In the meantime, I have requested a transaction history. In my opinion, my old, deleted account should no longer exist.

Do you have any other tips or experience?

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DieWunderharke5000
Top Member

Multiple accounts - Account blocked - Win invalid

18th Jul. 2024, at 10:17 am CEST#2
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Well, you admit to having opened several accounts yourself. That's against the rules and unfortunately you won't have a chance of getting the win after all.

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R3hab
Elite

Multiple accounts - Account blocked - Win invalid

18th Jul. 2024, at 10:50 am CEST#3
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DieWunderharke5000 wrote on 18.07.2024 at 10:17 am: Well, you admit to having opened several accounts yourself. That's against the rules and unfortunately you won't have a chance to get the win after all.

That's right, and why did you always change your first name a bit? Also seems fraudulent and suspicious, what was your plan? and why didn't you take another casino, then platin lol

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frapi07
Elite

Multiple accounts - Account blocked - Win invalid

18th Jul. 2024, at 10:53 am CEST#4
1 Like

Liked this post: Avatar von denyo123 denyo123
Isn't it the case that if you delete your account, you have to have it "restored" by support?

I think this is done because otherwise you can always claim the Welcome bonus again, but I'm not sure at the moment.

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denyo123
Experienced

Multiple accounts - Account blocked - Win invalid

18th Jul. 2024, at 10:59 am CEST#5
1 Like

Liked this post: Avatar von frapi07 frapi07

frapi07 wrote on 18.07.2024 at 10:53 am: Isn't it the case that if you delete your account, you have to have it "restored" by support?

I think this is done because otherwise you can always claim the Welcome bonus again, but I'm not sure at the moment.

yep, that's how it is.

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Donnie
Expert

Multiple accounts - Account blocked - Win invalid

18th Jul. 2024, at 11:01 am CEST#6
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Bad luck and your own fault, case closed. It would be different if you only ever had one account and had it closed. Then you ask if the account can be reopened and Platin says you can't, you have to open a new one. You open a new one, win, and they don't pay out. That wouldn't be right. If you have to create several accounts to satisfy your addiction, I'd look for help and go whine somewhere else next time

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Timm21033

Multiple accounts - Account blocked - Win invalid

18th Jul. 2024, at 11:11 am CEST#7
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Moin,

the account only contained a typing error (Timn instead of Tim). I adjusted this error several times in my profile and it always reverted back to Timn.

Since I had the old account deleted, I wasn't aware that it still existed - otherwise I wouldn't open a can of worms.

Especially as I don't see any reason to have two accounts.

Addiction and whining - sorry, but I certainly don't fit in there.

I also didn't realize that you have to contact the platform forum after deleting an account. In my world, deleted = deleted. Perhaps you overlooked this passage in my post @ contributor above me.

Thank you

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Pat1991
Top Member

Multiple accounts - Account blocked - Win invalid

18th Jul. 2024, at 11:31 am CEST#8
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Timm21033 wrote on 18.07.2024 at 11:11 am: Moin,

the account only contained a typo (Timn instead of Tim). I adjusted this error several times in the profile and it always jumped back to Timn.

Since I had the old account deleted, I wasn't aware that it still existed - otherwise I wouldn't open a can of worms.

Especially as I don't see any reason to have two accounts.

Addiction and whining - sorry, but I certainly don't fit in there.

I also didn't realize that you have to contact the platform forum after deleting an account. In my world, deleted = deleted. Perhaps you overlooked this passage in my post @ contributor above me.

Thank you

I'm with you there - OCs seem to leave some backdoor open all the time just to avoid having to pay out.

Have you tried filing a complaint with Casino Guru?

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frapi07
Elite

Multiple accounts - Account blocked - Win invalid

18th Jul. 2024, at 12:01 pm CEST#9
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denyo123 wrote on July 18, 2024 at 10:59 am:

yep, that's right.

GUTS, thank you for the confirmation

Timm21033 wrote on 18.07.2024 at 11:11: Moin,

the account only contained a typo ( Timn, instead of Tim). I adjusted this error several times in the profile and it always jumped back to Timn.

Since I had the old account deleted, I wasn't aware that it still existed - otherwise I wouldn't open a can of worms.

Especially as I don't see any reason to have two accounts.

Addiction and whining - sorry, but I certainly don't fit in there.

I also didn't realize that you have to contact the platform forum after deleting an account. In my world, deleted = deleted. Perhaps you overlooked this passage in my post @ contributor above me.

Thank you

Unfortunately, they won't care that you weren't aware of it. It's just common practice. Sounds silly, but it's not just Platincasino's policy. One of the reasons is probably to prevent abuse of the welcome bonus.

I'm not saying that I think this rule is good, on the contrary, it's one of those bullshit rules that are sneaky and nasty. There are quite a few of them (e.g. that you can't play with a bonus higher than 4€ etc.).


What I'm saying is that you hardly stand a chance because it's a violation of the terms of use (ban on multiple accounts) and will be penalized with cancellation of the wins. Regardless of whether you did this consciously or unconsciously, it's hard for them to judge. In addition, Platin has a Curacao license, which means that they are hardly accessible anyway. Here you can only hope for goodwill - but the casino has already decided.

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Donnie
Expert

Multiple accounts - Account blocked - Win invalid

18th Jul. 2024, at 12:07 pm CEST#10
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When the error kept jumping back to Timn, did you report the error? Or did you tell support to change it to your real name? If not, they will accuse you of having multiple accounts. There are casinos that look for every loophole to avoid having to pay out. It's about whether you've made them aware of the mistake, otherwise it looks stupid and things are implied that are not intended. Couldn't they just change the name correctly? Just open a second account because they wanted to have the correct profile details this time?

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R3hab
Elite

Multiple accounts - Account blocked - Win invalid

18th Jul. 2024, at 12:07 pm CEST#10
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Timm21033 wrote on 18.07.2024 at 11:11 am: Moin,

the account only contained a typo (Timn instead of Tim). I adjusted this error several times in the profile and it always jumped back to Timn.

Since I had the old account deleted, I wasn't aware that it still existed - otherwise I wouldn't open a can of worms.

Especially as I don't see any reason to have two accounts.

Addiction and whining - sorry, but I certainly don't fit in there.

I also didn't realize that you have to contact the platform forum after deleting an account. In my world, deleted = deleted. Perhaps you overlooked this passage in my post @ contributor above me.

Thank you

I also had the problem but where I could not change it I went to the Live Chat and the name was changed by the support.

You should never have ignorance and naivety that the casinos are correct, most people here have checked that out and paid their lesson.

It's best to close it now because you simply have 0.00 chance of getting anything, and you can also bend a part because of goodwill, so I don't recommend investing any energy in it, next time you'll know better.

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Timm21033

Multiple accounts - Account blocked - Win invalid

18th Jul. 2024, at 12:20 pm CEST#11
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That seems to be the case.

Thank you for your help.

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frapi07
Elite

Multiple accounts - Account blocked - Win invalid

18th Jul. 2024, at 12:25 pm CEST#12
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Timm21033 wrote on 18.07.2024 at 12:20: So it seems then.

Thanks for your help.

In the past, an admin here would have helped you and at least talked to the managers. But since Platin changed licenses (from Malta to Curacao), they no longer have a contact person and therefore can't help you with any problems. The posts you have read have only been written by normal players who know a little about the subject. Unfortunately, the vast majority of them don't see much of a chance, which is a shame of course, because none of us are that begrudging. Most of them would rather be happy for you, but they don't want to give you false hope.

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gamble1
Icon

Multiple accounts - Account blocked - Win invalid

18th Jul. 2024, at 01:46 pm CEST#13
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Pat1991 wrote on 07/18/2024 11:31 AM:
I'm with you there - OCs seem to leave some backdoor open all the time just so they don't have to pay out.

Have you tried filing a complaint with Casino Guru?

Then you are 100% on the wrong side because the case here is annoying for the TE but unfortunately I recognize 0.0 misconduct on the part of the casino here


Multiple accounts in the area where deposits and withdrawals are made is never a good idea

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needle34
Expert

Multiple accounts - Account blocked - Win invalid

18th Jul. 2024, at 09:56 pm CEST#14
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That's stupid of course, you could have played the game anywhere. You learn from your mistakes. Back in the days when StarGames was still huge and you could shoot, I ended up deleting my registration in the new StarGames and there were no problems. I also had it deleted. You can play Crazytime anywhere.

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